Can't even get to login screen

Can't even get to login screen

in Account & Technical Support

Posted by: StarEyes.8712

StarEyes.8712

Just today, I have run into a major problem with running my client, and with reaching the launcher for the game. Not 5 hours ago, I was playing the game just fine after recently downloading the Halloween patch, and after leaving and coming back from class, I suddenly found that my client would get hung on the very first logo that appears when you first open the client, where it downloaded the game originally. No matter what I did, the client stays stuck with just that screen, and I eventually have to end the process itself in order to just get it to close properly. I’m not sure if this has something to do with the recent patch that bugged out the program, or if it’s just my computer (I’m having similar problems with the League of Legends Client). What can I do to try and fix this?

Can't even get to login screen

in Account & Technical Support

Posted by: StinVec.3621

StinVec.3621

First, make sure GW2 is not running in task manager.

  • Right-click your game shortcut and click ‘Properties’.
  • On the ‘Properties’ window select the ‘Compatibility’ tab.
  • At the very bottom, ensure that you have the ‘Run As Administrator’ box checked/enabled.
  • Try to launch the client again.
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Can't even get to login screen

in Account & Technical Support

Posted by: StarEyes.8712

StarEyes.8712

First, make sure GW2 is not running in task manager.

  • Right-click your game shortcut and click ‘Properties’.
  • On the ‘Properties’ window select the ‘Compatibility’ tab.
  • At the very bottom, ensure that you have the ‘Run As Administrator’ box checked/enabled.
  • Try to launch the client again.

That doesn’t work, and the process won’t end in my task manager; if I open it all again, I end up getting this message:
“Unable to open archive file

Guild Wars 2 is unable to access its archive file C:\Users\(my name)\AppData\Roaming\Guild Wars 2\Local.dat.
Please verify that this file is accessible and writable, and that no other program is currently using it."

If I click ok, or try to do anything from there on, nothing shows up, and I have to restart my computer to get the dang process to stop :/.

Can't even get to login screen

in Account & Technical Support

Posted by: StinVec.3621

StinVec.3621

This seems to be what must be done.
If restarting your computer is the only way to get the game to close out of currently running processes, then please restart your computer to ensure the game is not running and then perform the steps mentioned above.

| [“I’d really like this…” — Resource for Gifting Strangers] |
| [Free Ports For All “Not So Secret” JP Needs (and 1st Try Dive Tips)] |
| [Classic Thread: “all is vain”] |

Can't even get to login screen

in Account & Technical Support

Posted by: federicodho.4570

federicodho.4570

Same problem. I’m stuck at the very first screen. I have just tried to do what you suggest but it doesn’t work!

Can't even get to login screen

in Account & Technical Support

Posted by: Jake Thompson.1983

Jake Thompson.1983

Not sure if this’ll fix the issue as I haven’t experienced anything like this. But if it happened to me the first thing I would try doing is using the -repair or maybe even -autologin command line argument on my gw2 shortcut. You can find instructions and details here http://wiki.guildwars2.com/wiki/Command_line_arguments