Guild Wars 2

Status on the issue for those still affected. (basically, skip to page 7)

GW2 was using Awesomium as a web browser interface (for the launcher and trading post). It’s now using CoherentUI. They are both external applications, hence why they come with DLLs. Awesomium used to be hidden away in the %temp% folder, which was created every time you started the game and more recently, every time you opened the trading post. CoherentUI appears to be only created once and imo, putting it in the bin folder is better and simpler.

There is a bug with CoherentUI however, at least for some people. For me, it’s attempting to access a webserver on my ISP’s network (within the local area), which doesn’t exist. As a result, it crashes and freezes the UI. By blocking access however, I can bypass this issue.

I am so glad to hear that we won’t be dealing with Awesomium any longer as it was quite far from being awesome with the constant cache clears and other dozen issues players have had to deal with.

Thanks for the responses, Gaile, Healix and Regina. I’m glad to know more about the situation regarding this new file.

For me:

Problem signature:
Problem Event Name: APPCRASH
Application Name: CoherentUI_Host.exe
Application Version: 1.8.4.6
Application Timestamp: 53bd60a3
Fault Module Name: CoherentUI_Host.exe
Fault Module Version: 1.8.4.6
Fault Module Timestamp: 53bd60a3
Exception Code: c0000005
Exception Offset: 00e8604c
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1045
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

• Crash <—*
  Assertion: Unable to create ‘C:\Games\Guild Wars 2\bin\CoherentUI_Host.exe’
  File: ..\..\..\Game\Main\MainCli.cpp(252)
  App: Gw2.exe
  Pid: 2092
  Cmdline:
  BaseAddr: 00190000
  ProgramId: 101
  Build: 38569
  When: 2014-09-09T19:35:10Z 2014-09-09T21:35:10+02:00
  Uptime: 0 days 0:00:00
  Flags: 0

Have i the same thing -_- I cant even start the patcher…. I directly get the critical error message……

Problem Event Name: APPCRASH
Application Name: CoherentUI_Host.exe
Application Version: 1.8.4.6
Application Timestamp: 53bd60a3
Fault Module Name: CoherentUI_Host.exe
Fault Module Version: 1.8.4.6
Fault Module Timestamp: 53bd60a3
Exception Code: c0000005
Exception Offset: 00e8604c
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1036
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I had this when I got an error:

• Crash <—*
  Assertion: m_system != NULL
  File: ..\..\..\Engine\ArenaWeb\AwCohContext.cpp(78)
  App: Gw2.exe
  Pid: 5232
  Cmdline:
  BaseAddr: 01220000
  ProgramId: 101
  Build: 38569
  When: 2014-09-09T19:50:32Z 2014-09-09T20:50:32+01:00
  Uptime: 0 days 0:00:04
  Flags: 0

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: CoherentUI_Host.exe
Anwendungsversion: 1.8.4.6
Anwendungszeitstempel: 53bd60a3
Fehlermodulname: CoherentUI_Host.exe
Fehlermodulversion: 1.8.4.6
Fehlermodulzeitstempel: 53bd60a3
Ausnahmecode: c0000005
Ausnahmeoffset: 00e8604c
Betriebsystemversion: 6.1.7601.2.1.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 0a9e
Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
Zusatzinformation 3: 0a9e
Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789

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C:\Windows\system32\de-DE\erofflps.txt

—> Crash <—
Assertion: m_system != NULL
File: ..\..\..\Engine\ArenaWeb\AwCohContext.cpp(78)
App: Gw2.exe
Pid: 5276
Cmdline:
BaseAddr: 013E0000
ProgramId: 101
Build: 38569
When: 2014-09-09T19:56:22Z 2014-09-09T09:56:22-10:00
Uptime: 0 days 0:00:04
Flags: 0

Edit: Just to clarify since you’re redirecting all issues with Coherent UI to this thread: I don’t care about it accessing the internet even when I’m logged out, I just want the game I’ve been playing for 2+ years now to work. Please don’t call this thread: “Answered” if you’re redirecting hundreds of people who can’t play the game they paid for to this thread.

• Crash <—*
  Exception: c0000005
  Memory at address 00000008 could not be read
  App: Gw2.exe
  Pid: 5296
  Cmdline:
  BaseAddr: 00CC0000
  ProgramId: 101
  Build: 38569
  Module: lucidd3d9u.dll
  When: 2014-09-09T20:02:20Z 2014-09-09T22:02:20+02:00
  Uptime: 0 days 0:00:29
  Flags: 0

When i click on my gw2 icon, the launcher appears, i see initialising … and then it goes away. I still see its active in my windowsbar at the bottom. but dont see anything. Not event the launcher…

hello well this is what i get whan my client start to download patch and it freaze my client

Problem signature:
Problem Event Name: APPCRASH
Application Name: CoherentUI_Host.exe
Application Version: 1.8.4.6
Application Timestamp: 53bd60a3
Fault Module Name: CoherentUI_Host.exe
Fault Module Version: 1.8.4.6
Fault Module Timestamp: 53bd60a3
Exception Code: c0000005
Exception Offset: 00e8604c
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1050
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I can’t start GW2 due to Coherent UI crash as well. Any solutions soon?

This is the error I get; and it happens instantly. I don’t have a chance to repair or anything.

Same endless crashing after the patch , tried to run the -repair option to the launcher, stalls for a while and then shows up the login screen, after I tried to log in with any character it shows loading screen and then crashes.
(had to remove some of the report content due to size)

—> Crash <—
Assertion: tierDenominator > 0
File: ..\..\..\Game\Ui\Widgets\ObjectiveList\OblAchievements.cpp(1758)
App: Gw2.exe
Pid: 15520
Cmdline: -repair
BaseAddr: 009E0000
ProgramId: 101
Build: 38569
When: 2014-09-09T20:03:40Z 2014-09-09T15:03:40-05:00
Uptime: 0 days 0:09:01
Flags: 0

—> System <—
Name: RAMPAGE-8-X64
IpAddr: 192.168.10.1 192.168.222.1 192.168.1.65
Processors: 12 [GenuineIntel:6:12:2]
OSVersion: Windows 6.2 (64 bit)

—> System Memory <—
Physical: 19157MB/24567MB 77%
Paged: 43206MB/49143MB 87%
Virtual: 2511MB/ 4095MB 61%
Load: 22%
CommitTotal: 5936MB
CommitLimit: 49143MB
CommitPeak: 15924MB
SystemCache: 19560MB
HandleCount: 52124
ProcessCount: 88
ThreadCount: 1415

—> Process Memory <—
Private: 1190MB
WorkingSet: 1109MB
PeakWorkingSet: 1109MB
PageFaults: 61670224

—> Error Logs <—
age=Is using default log handler {no}
Coherent Log: Severity=Debug, Message=Is using default file handler {no}
Coherent Log: Severity=Debug, Message=Is using default allocator {yes}
Coherent Log: Severity=Info, Message=PID: 15244 | 3812 20:03:14.596354 Staring Coherent UI Host ver. 1.8.4.6
Coherent Log: Severity=Info, Message=PID: 15244 | 3812 20:03:14.596354 Detected OS: Windows NT 6.2
Coherent Log: Severity=Warning, Message=PID: 15244 | 3812 20:03:14.597354 [15244:3812:ERROR:resource_bundle.cc(528)] Failed to load C:\Games\Guild Wars 2\bin\ui_resources_100_percent.pak Some features may not be available.
Coherent Log: Severity=Warning, Message=PID: 15244 | 3812 20:03:14.597354 [15244:3812:WARNING:resource_bundle.cc(252)] locale_file_path.empty()
Coherent Log: Severity=Info, Message=PID: 15244 | 3812 20:03:14.713357 [15244:3812:INFO:UIContentClient.cpp(73)] GPU info collected in host process:
Coherent Log: Severity=Info, Message=PID: 15244 | 3812 20:03:14.713357 [15244:3812:INFO:UIContentClient.cpp(78)] Main GPU vendor 4098 device 26424
Coherent Log: Severity=Info, Message=PID: 15244 | 3812 20:03:14.713357 [15244:3812:INFO:UIContentClient.cpp(98)] GPU driver Advanced Micro Devices, Inc. 14.100.0.0 from 4-17-2014
Coherent Log: Severity=Debug, Message=PID: 15244 | 3812 20:03:14.714358 Requesting resource read for coui://cookies.dat with internal id 0 and shared handle 858af53d-a89c-4106-8ac0-352c4c71a1b6
Coherent Log: Severity=Debug, Message=Creating shared memory object 858af53d-a89c-4106-8ac0-352c4c71a1b6 with size 24
Coherent Log: Severity=Debug, Message=PID: 15244 | 3812 20:03:16.797416 Requesting resource read for coui://cookies.dat with internal id 0 reported SUCCESS
Coherent Log: Severity=Info, Message=Coherent UI system initialized successfully
Texture missing mip chain: 0×011f2e
Texture missing mip chain: 0×011f30
Debug token ‘0×266fa’: Lightning ran out of space for new bolts.
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×063d44
Texture missing mip chain: 0×066f6c

—> DirectX Device Info <—
VendorId = 0×1002
DeviceId = 0×6738
Version = 8.17.0010.1280
Description = AMD Radeon HD 6800 Series
Compat = 0×00000000
VidMem = 4095 MB

becose of the patch i even try reinstall the game and now i cant even install the game launcher crashes

Lol… I went to the GW2 map
Says i wasnt allowed in but if i still wanted to keep going
Only saw 4 files (including Dump file or something)
And now i can download…. (not sure if it works tho)
Weird stuff ><

*Its working now

I can’t reinstall either. This is the only error I get and it happens instantly. It doesn’t give me a chance to repair or anything.

Tried the offered solution, and it produced no change. Still freezing as the launcher is opened.

admin lacey i tried that and no it is not working

Lacey Hiteshue.4082:

snip

Tried, both with antivirus and firewall off. Did nothing for me :C
Still same error.

Tried the offered solutions, didn’t help. Still getting the Coherent UI error message.

I tried this as well and it didn’t change anything

I was able to redownload the installer, but when I tried to actually reinstall it froze when the page with the actual download GW2 button came up.

my launcher just goes away, when i start gw2 with the 256color settings then i see my launcher, else not. And i played today already without problems (without the 256collor option)

another thing is the patched only downloads 30mb worth of information then tries to load. games clearly open but it won’t show. i can minimize and maximize it but you dont see nothing.

Tried the solution with moving the game out of program files, no antivirus, running as admin but launcher still freezing upon starting it.

I don’t get any crash message, the launcher is just there being non responsive.

Think i just gonna watch a movie and hope tomorrow it will be fixed!

My games just freeze on login screen

It was freezeing on download but now it just freeze on login screen.

The launcher crashes instantly.

I had already tried to go through the repair process with no luck, so I deleted it entirely and grabbed the installer from the account section. I turned off my antivirus and gave it a whirl.. no luck.

What I have is the what would be the login/update UI, only all it has is the title gw2-anet graphic and the sylvari graphic, and a solid red bar at the bottom. No controls at all – not even the window button controls usually found on the top-right.

ETA: I tried running the installer again, and this time the UI comes up correctly, with “Install Guild Wars 2” on the red bar at the bottom, but nothing is clickable. Running Windows 8.1, tested on 2 computers, same issue. Second computer doesn’t even have antivirus.

Tried the proposed fix and did not change anything unfortunately.

Tried the offered solutions, didn’t help. Still getting the Coherent UI error message.
Problem signature:
Problem Event Name: APPCRASH
Application Name: CoherentUI_Host.exe
Application Version: 1.8.4.6
Application Timestamp: 53bd60a3
Fault Module Name: CoherentUI_Host.exe
Fault Module Version: 1.8.4.6
Fault Module Timestamp: 53bd60a3
Exception Code: c0000005
Exception Offset: 00e8604c
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2067
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Tried the fix and my launcher still freezes 1 or 2 seconds after double clicking the GW2.exe and it initializes to the launcher

Coherent UI error message:

Problem Event Name: APPCRASH
   Application Name: CoherentUI_Host.exe
   Application Version: 1.8.4.6
   Stamp Date / Time of Application: 53bd60a3
   Fault Module Name: CoherentUI_Host.exe
   Fault Module Version: 1.8.4.6
   Stamp Date / Time Fault Module: 53bd60a3
   Exception Code: c0000005
   Exception Offset: 00e8604c
   OS Version: 6.1.7600.2.0.0.256.48
   Location ID: 1046
   Additional Information 1: 0a9e
   Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
   Additional Information 3: 0a9e
   Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
   http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0416

Problem Event Name: APPCRASH
Application Name: CoherentUI_Host.exe
Application Version: 1.8.4.6
Application Timestamp: 53bd60a3
Fault Module Name: CoherentUI_Host.exe
Fault Module Version: 1.8.4.6
Fault Module Timestamp: 53bd60a3
Exception Code: c0000005
Exception Offset: 00e8604c
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: d1d9
Additional Information 4: d1d94a13d3609d6b740644c12508f58

I also tried all of the above solutions….disable firewall…..running as admin….nothing has worked

step 1 : same error with the laucher. frozen
step 2 : after a win update, everything was ok and I was able to run the game.
step 3 : a click on the tp in game gave me a new crash.

now back in step 1. impossible to connect to the game. multiple reboot change nothing. boring…

Already tried all the suggestions above nothing worked =(

Same over hier, I tried all the suggestions above and it didn’t worked out for me. I’ll run a couple of tests and give you any feedback if I find a way around that issue.

• Error Logs <—*
  t Type {0}
  Coherent Log: Severity=Debug, Message=Custom User Agent String {}
  Coherent Log: Severity=Debug, Message=D3DInterfaceType {3}
  Coherent Log: Severity=Debug, Message=Is using default log handler {no}
  Coherent Log: Severity=Debug, Message=Is using default file handler {no}
  Coherent Log: Severity=Debug, Message=Is using default allocator {yes}
  Coherent Log: Severity=Info, Message=PID: 5396 | 5452 20:43:42.518121 Staring Coherent UI Host ver. 1.8.4.6
  Coherent Log: Severity=Info, Message=PID: 5396 | 5452 20:43:42.518121 Detected OS: Windows NT 6.1 SP1
  Coherent Log: Severity=Warning, Message=PID: 5396 | 5452 20:43:42.518121 [5396:5452:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files (x86)\Guild Wars 2\bin\ui_resources_100_percent.pak Some features may not be available.
  Coherent Log: Severity=Warning, Message=PID: 5396 | 5452 20:43:42.519121 [5396:5452:WARNING:resource_bundle.cc(252)] locale_file_path.empty()
  Coherent Log: Severity=Info, Message=PID: 5396 | 5452 20:43:42.546122 [5396:5452:INFO:UIContentClient.cpp(73)] GPU info collected in host process:
  Coherent Log: Severity=Info, Message=PID: 5396 | 5452 20:43:42.546122 [5396:5452:INFO:UIContentClient.cpp(78)] Main GPU vendor 4098 device 26464
  Coherent Log: Severity=Info, Message=PID: 5396 | 5452 20:43:42.546122 [5396:5452:INFO:UIContentClient.cpp(98)] GPU driver Advanced Micro Devices, Inc. 14.100.0.0 from 4-17-2014
  Coherent Log: Severity=Debug, Message=PID: 5396 | 5452 20:43:42.550123 Requesting resource read for coui://cookies.dat with internal id 0 and shared handle 1b7bc6d9-d8fd-4817-996a-5e30390173b3
  Coherent Log: Severity=Debug, Message=Creating shared memory object 1b7bc6d9-d8fd-4817-996a-5e30390173b3 with size 24
  Coherent Log: Severity=Debug, Message=PID: 5396 | 5452 20:43:44.610240 Requesting resource read for coui://cookies.dat with internal id 0 reported SUCCESS
  Coherent Log: Severity=Info, Message=Coherent UI system initialized successfully
  Texture missing mip chain: 0×011f2e
  Texture missing mip chain: 0×011f30

that’s weird, changing my system from 16bit to 32bit fixed this problem as well. it works now.. the heck? you guys should change it and see if it works.

I have also tried the proposed solution and the crashing remains. Crashing when I try to enter a zone from the character select screen.

Gaile Gray.6029:

Several developers are looking into this now. Thank you for trying the suggestions above, and for reporting back. It’s very helpful when we get this sort of immediate feedback, and the devs are on the case!

Why when i move this folder around it says’ This folder will no longer be shared " ? Im not sharing Anything on my pc,can you please clarify,or what this folder an its dll’s are actually doing ? Do you also know this folder might be the cause,willing or unknowing of SweetFx to no longer work ?

Problem signature:
Problem Event Name: APPCRASH
Application Name: CoherentUI_Host.exe
Application Version: 1.8.4.6
Application Timestamp: 53bd60a3
Fault Module Name: CoherentUI_Host.exe
Fault Module Version: 1.8.4.6
Fault Module Timestamp: 53bd60a3
Exception Code: c0000005
Exception Offset: 00e8604c
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

this is all I’m gettin