Guild Wars 2

I seem to be getting a lot of crashes during the Tequatl fight. At least once a day. It is getting really annoying since it is already very hard to get in to my main server, only to to have the game crash after putting a lot of effort in and not getting the reward I earned.

Below is the copy and paste of the latest crash, the log has additional info on previous crashes, but it seems they are similar.

—> Crash <—
Exception: c0000005
Memory at address 00000008 could not be read
App: Gw2.exe
Pid: 8120
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 14215
When: 2012-05-15T01:01:34Z 2012-05-14T18:01:34-07:00
Uptime: 0 days 1:33:04
Flags: 0

—> System <—
Name: SECUND3R-SCOUT
IpAddr: 192.168.0.199 192.168.56.1
Processors: 8 [GenuineIntel:6:10:7]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 10225MB/16360MB 62%
Paged: 10212MB/17359MB 58%
Virtual: 2371MB/ 4095MB 57%
Load: 37%
CommitTotal: 7146MB
CommitLimit: 17359MB
CommitPeak: 8687MB
SystemCache: 9803MB
HandleCount: 38987
ProcessCount: 99
ThreadCount: 1444

—> Process Memory <—
Private: 1295MB
WorkingSet: 1186MB
PeakWorkingSet: 1397MB
PageFaults: 4896020

—> Game Context <—
MapId: 171
Flags: 0×241
ElapsedTime: 00:00:56

—> Error Logs <—
d ‘0×00ce57’ from parent bone ‘aura’, there’s no bone with that name.
Model ‘0×0062f2’: Can’t link child ‘0×00ce57’ to parent bone ‘aura’, there’s no bone with that name. Linking to root instead
Model ‘0×0062f2’: Can’t unlink child ‘0×00ce57’ from parent bone ‘aura’, there’s no bone with that name.
Model ‘0×0071f7’: Missing anim or fallbacks: ggtalrtrunf
Model ‘0×006645’: Missing anim or fallbacks: ugmturn r
Mem Arena ‘Environment’ capacity exceeded. Attempted alloc category: ‘Prop Packfile’ Size: 172612
Texture missing mip chain: 0×011f2e
Texture missing mip chain: 0×011f30
Model ‘0×013892’: Missing anim or fallbacks: zeropose
Model ‘0×013a11’: Missing anim or fallbacks: zeropose
Model ‘0×01397b’: Missing anim or fallbacks: zeropose
Model ‘0×0139a3’: Missing anim or fallbacks: zeropose
Model ‘0×00e54f’: Missing anim or fallbacks: zeropose
Model ‘0×013e54’: Missing anim or fallbacks: zeropose
Model ‘0×013de4’: Missing anim or fallbacks: zeropose
Model ‘0×006645’: Missing anim or fallbacks: ugtrunfidl
File ‘0×7209’: Shader constant 0×30463360 (“fxclr”) has not been set.
Model ‘0×007209’: Missing anim or fallbacks: wgtidlerunr
Model ‘0×00f894’: UnlinkModel called on CModel without LinkComponent
Model ‘0×00f0fd’: Can’t link child ‘0×00df68’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×007209’: Missing anim or fallbacks: xgtalrtrunf
Model ‘0×00f0fd’: Can’t unlink child ‘0×00df68’ from parent bone ‘root’, there’s no bone with that name.
Model ‘0×0071f7’: Missing anim or fallbacks: ggtalrtrunf
Model ‘0×007209’: Missing anim or fallbacks: xgtrunfalt l
Model ‘0×007209’: Missing anim or fallbacks: hgtrunfalt l
Model ‘0×00f0fd’: Can’t link child ‘0×00df9a’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×00f0fd’: Can’t unlink child ‘0×00df9a’ from parent bone ‘root’, there’s no bone with that name.
Model ‘0×0071f7’: Missing anim or fallbacks: ggtalrtrunl
Model ‘0×0071f7’: Missing anim or fallbacks: ggtalrtrunf

—> DirectX Device Info <—
VendorId = 0×1002
DeviceId = 0×6718
Version = 8.17.0010.1124
Description = AMD Radeon HD 6900 Series
Compat = 0×00000000
VidMem = 1755 MB

That those crashes are memory limits are silly… If so then your client is the problem… I have 64gig memory, and still crash… You can also see from the log he posted, that he’s nowhere near ANY of the memory limits…

He’s not hitting the 32bit limit, and he’s not using a 32bit OS as shown by the log he posted… “OSVersion: Windows 6.1 (64 bit)”

Fancia.3746:

He’s not hitting the 32bit limit, and he’s not using a 32bit OS as shown by the log he posted… “OSVersion: Windows 6.1 (64 bit)”

Ah yes, but the application is 32-bit. 32-bit applications run on 64bit windows through the WoW64(Windows on Windows). The game client is still stuck only using 3+gigs. Most games are only 32-bit binaries; BF3 had a similar issue when it was first released; although more rare.

Hopefully they are looking at the client and attempting to figure out why it will use more memory that its allocated.

Xystus.3241:

Fancia.3746:

He’s not hitting the 32bit limit, and he’s not using a 32bit OS as shown by the log he posted… “OSVersion: Windows 6.1 (64 bit)”

Ah yes, but the application is 32-bit. 32-bit applications run on 64bit windows through the WoW64(Windows on Windows). The game client is still stuck only using 3+gigs. Most games are only 32-bit binaries; BF3 had a similar issue when it was first released; although more rare.

Hopefully they are looking at the client and attempting to figure out why it will use more memory that its allocated.

Indeed. Except he’s nowhere NEAR the 4gig limit of 32bit apps in 64bit OS…

—> Process Memory <—
Private: 1295MB
WorkingSet: 1186MB
PeakWorkingSet: 1397MB
PageFaults: 4896020

So no sorry, this simply is not a case of running out of memory… Also, the exception would be diffrent if that was the case… Memory limit errors have either “Out of memory”, “Out of virtual memory”, or “Could not WRITE to memory at address X”… This is a READ error, which is either a result of a bug in the software itself, a corrupt file, or a hardware error… If it always happens at a specific place in a game, then hardware can pretty much be ruled out as it would be much more random if it was… Then the remaining two options are corrupt files, or software bugs…

My bad… I opened his Log FILE which is out of memory… The OP text however, is not related to that, which was what I went by

Fancia.3746:

Xystus.3241:

Fancia.3746:

He’s not hitting the 32bit limit, and he’s not using a 32bit OS as shown by the log he posted… “OSVersion: Windows 6.1 (64 bit)”

Ah yes, but the application is 32-bit. 32-bit applications run on 64bit windows through the WoW64(Windows on Windows). The game client is still stuck only using 3+gigs. Most games are only 32-bit binaries; BF3 had a similar issue when it was first released; although more rare.

Hopefully they are looking at the client and attempting to figure out why it will use more memory that its allocated.

Indeed. Except he’s nowhere NEAR the 4gig limit of 32bit apps in 64bit OS…

—> Process Memory <—
Private: 1295MB
WorkingSet: 1186MB
PeakWorkingSet: 1397MB
PageFaults: 4896020

So no sorry, this simply is not a case of running out of memory… Also, the exception would be diffrent if that was the case… Memory limit errors have either “Out of memory”, “Out of virtual memory”, or “Could not WRITE to memory at address X”… This is a READ error, which is either a result of a bug in the software itself, a corrupt file, or a hardware error… If it always happens at a specific place in a game, then hardware can pretty much be ruled out as it would be much more random if it was… Then the remaining two options are corrupt files, or software bugs…

Fancia,

I stand correct.

However, this date is just wrong:
When: 2012-05-15T01:01:34Z 2012-05-14T18:01:34-07:00
That would have been during beta.

Fancia.3746:

My bad… I opened his Log FILE which is out of memory… The OP text however, is not related to that, which was what I went by

LOL. I did the same thing too after your last comment.

Xystus.3241:

Fancia.3746:

Xystus.3241:

Fancia.3746:

He’s not hitting the 32bit limit, and he’s not using a 32bit OS as shown by the log he posted… “OSVersion: Windows 6.1 (64 bit)”

Ah yes, but the application is 32-bit. 32-bit applications run on 64bit windows through the WoW64(Windows on Windows). The game client is still stuck only using 3+gigs. Most games are only 32-bit binaries; BF3 had a similar issue when it was first released; although more rare.

Hopefully they are looking at the client and attempting to figure out why it will use more memory that its allocated.

Indeed. Except he’s nowhere NEAR the 4gig limit of 32bit apps in 64bit OS…

—> Process Memory <—
Private: 1295MB
WorkingSet: 1186MB
PeakWorkingSet: 1397MB
PageFaults: 4896020

So no sorry, this simply is not a case of running out of memory… Also, the exception would be diffrent if that was the case… Memory limit errors have either “Out of memory”, “Out of virtual memory”, or “Could not WRITE to memory at address X”… This is a READ error, which is either a result of a bug in the software itself, a corrupt file, or a hardware error… If it always happens at a specific place in a game, then hardware can pretty much be ruled out as it would be much more random if it was… Then the remaining two options are corrupt files, or software bugs…

Fancia,

I stand correct.

However, this date is just wrong:
When: 2012-05-15T01:01:34Z 2012-05-14T18:01:34-07:00
That would have been during beta.

Yea I noticed that too just a min ago, and opened the logfile attached instead. THERE the error is out of memory… I went by the post itself and assumed he had posted the relevant crash rather than a random one

Yes; Guild Wars 2 has written “out of memory” in the log file, but the memory usage doesn’t actually show that. The two lines in question are for internal program assets, which means that something else is going on.

Here’s one strange thing in the log:

*http://launcher-live.ncplatform.net/SAB_Launcher_Banner_en.png

Is it a legit A-net site? I don’t know but it looks suspicious and I couldn’t find anything when I did a WHOIS look up.

Another strange thing I noticed is that in most of the memory dump [code] sections, there are repeating patterns of data. Also most of the [access violation] crashes are the same two memory addresses. This is common with malware/virus/rootkit infections but may also be caused by another program interfering with GW2.

I recommend:

First, do some full virus scans. Check for rootkits/bootkits with TDSSkiller by Kaspersky:

http://www.bleepingcomputer.com/download/tdsskiller/

Second, use MSCONFIG to disable all unneeded start up programs:

http://www.netsquirrel.com/msconfig/msconfig_win7.html

That address is owned by Amazon and part of the cloud. Which ncsoft and anet do use. I believe these forms are hosted there.
http://whatismyipaddress.com/ip/207.171.187.118

Looking around, it appears legit.

Good info Xystus.3241 – thanks.

Has this been fixed? Im having cant read memory crashes