Everyone disconnected & sent to another map

Everyone disconnected & sent to another map

in Account & Technical Support

Posted by: SRG.3607

SRG.3607

We were organizing a Tri Wurm with 150 ppl. We all were on the same map (and on TS).

15 minutes before the event starts, everyone has been kicked out from the map at the exact same time.

Everyone has been instant-teleported to another map (loading screen appearing suddenly, and then we were all splitted accross several different maps) (there has been NO error code, just an ingame loading).

The problematic instance was on 206.127.146.31 IP.

Has anyone already had that kind of behavior ? Quite weird.

Everyone disconnected & sent to another map

in Account & Technical Support

Posted by: SRG.3607

SRG.3607

In fact, i can’t ping that IP anymore right now, the server has probably been shut down abruptly.

Everyone disconnected & sent to another map

in Account & Technical Support

Posted by: abomally.2694

abomally.2694

GW2 servers don’t support ICMP packets – in other words, if you ping one of the servers, you will get no response. This is normal.

Your problem is likely a routing issue between you and the GW2 servers. However, without a TraceRT we have no information that can verify this.

Everyone disconnected & sent to another map

in Account & Technical Support

Posted by: SRG.3607

SRG.3607

As stated, EVERYONE has been ejected from the map at the exact same time (we were all on teamspeak).
So it definitely can’t be a problem on my side as you’re (falsely) supposing.
Thanks for the ping information, didn’t knew about that.

Everyone disconnected & sent to another map

in Account & Technical Support

Posted by: abomally.2694

abomally.2694

I never said it was a problem on your side.

I stated that it was probably a routing issue. This can happen for various reasons outside of your control, as well as A-net’s or your ISP. This cannot be verified without a trace route. Please provide one.

Everyone disconnected & sent to another map

in Account & Technical Support

Posted by: Healix.5819

Healix.5819

I stated that it was probably a routing issue.

Not even probably. 150 were simply moved to another map. That’s not a routing issue. If it were, they would have been disconnected.

That behavior is what happens when an instance is flagged to be closed down. In comparison, when an instance crashes, you’re kicked out and receive an error message, assuming volunteering hasn’t changed that. Volunteering occurs when not enough people are in the instance. At that point, the instance begins a 1 hour countdown until it is closed down and everyone remaining is automatically moved to the next available instance.

Either they just happened to join an instance that was already being closed down, there’s a bug involving volunteering or the instance crashed.