Guild Wars 2

I’ve been trying to get Guild Wars 2 to open for about an hour and a half now, to no avail. I’ve updated drivers and restarted already.

—> Crash <—
Exception: c0000005
Memory at address 000000e8 could not be written
App: Gw2.exe
Pid: 1340
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 15502
When: 2012-09-12T12:37:37Z 2012-09-12T08:37:37-04:00
Uptime: 0 days 0:00:01
Flags: 0

—> System <—
Name: ROB-PC
IpAddr: 192.168.2.12
Processors: 4 [GenuineIntel:6:5:5]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 6312MB/ 8048MB 78%
Paged: 13384MB/16095MB 83%
Virtual: 3097MB/ 4095MB 75%
Load: 21%
CommitTotal: 2710MB
CommitLimit: 16095MB
CommitPeak: 2910MB
SystemCache: 2673MB
HandleCount: 20050
ProcessCount: 73
ThreadCount: 867

—> Process Memory <—
Private: 849MB
WorkingSet: 51MB
PeakWorkingSet: 60MB
PageFaults: 22493

—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 00:00:00

—> World State <—
<WorldState />

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7600.16385 (64/32-bit compatible)]

—> Thread 0×3c0 <—

—> Trace <—
Pc:0106589c Fr:376c504c Rt:01066f15 Arg:3ae30310 380a8640 376c5228 003b7670
Pc:01066f15 Fr:376c5068 Rt:0105c595 Arg:380a8640 00000001 376c527c 376c5228
Pc:0105c595 Fr:376c51d8 Rt:00c5c813 Arg:376c5228 00000000 00000000 06f30820
Pc:00c5c813 Fr:376c528c Rt:00c5c95b Arg:00000000 06f307a0 00bb355c 06f307a0
Pc:00c5c95b Fr:376cfd68 Rt:00bb3e3d Arg:00000002 00000000 7751001d 770b2bd0
Pc:00bb3e3d Fr:376cfdbc Rt:00b70413 Arg:00000005 00402379 376cfde4 0040170c
Pc:00b70413 Fr:376cfdcc Rt:0040170c Arg:00000002 06fc3c90 00000001 00402370
Pc:0040170c Fr:376cfde4 Rt:0040170c Arg:00000001 00000006 06fc3c90 00401a5d
Pc:0040170c Fr:376cfe20 Rt:00401cb0 Arg:376cfec0 00401e0d 3d3c6a7f 376cfe70
Pc:00401cb0 Fr:376cfe3c Rt:00a872cf Arg:06fbb698 06fbb270 06fbb2a4 00000002
Pc:00a872cf Fr:376cfe7c Rt:00a835ad Arg:06fbb270 06fbb2c4 06f30c10 00000008
Pc:00a835ad Fr:376cfeec Rt:00a83909 Arg:6a7547f5 00000001 00063a02 003b53c0
Pc:00a83909 Fr:376cff24 Rt:00a839df Arg:00000000 06fc3aa0 00648bcf 00000000
Pc:00a839df Fr:376cff44 Rt:0089ba4d Arg:06fc3aa0 6a7547ad 00000000 003b53c0
Pc:0089ba4d Fr:376cff7c Rt:0089baf5 Arg:00000000 376cff94 752a3677 003b53c0
Pc:0089baf5 Fr:376cff88 Rt:752a3677 Arg:003b53c0 376cffd4 77529d72 003b53c0
Pc:752a3677 Fr:376cff94 Rt:77529d72 Arg:003b53c0 4035e7d1 00000000 00000000
Pc:77529d72 Fr:376cffd4 Rt:77529d45 Arg:0089ba73 003b53c0 00000000 00000000
Pc:77529d45 Fr:376cffec Rt:00000000 Arg:0089ba73 003b53c0 00000000 00000000

—> Thread registers <—
eax=377a08bf ebx=3ae30310 ecx=000000e0 edx=376c4f18 esi=3ae30310 edi=72ed8950
eip=0106589c esp=376c4f10 ebp=376c504c
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202

eax-32 377A089C ffededed fff4f4f4 fff1f1f1 ffededed
eax-16 377A08AC ffe7e7e7 ffdbdadb ffd8d7d9 ffbababc
eax 0 377A08BC be757576 ff626264 ffadadaf ffd9d9da
eax16 377A08CC ffcbcbcc ffd3d3d4 ffe4e4e5 ffe5e5e5
eax+32 377A08DC ffe7e7e7 ffe7e7e7 ffe6e6e7 ffececeb
eax+48 377A08EC ffededed ffededee ffefefef fff0f0f0
ebx-32 3AE302F0 00000000 00000000 00000000 00000000
ebx-16 3AE30300 014d385c 014d384c 003b5c44 00000000
ebx 0 3AE30310 00300000 01000000 00300000 00a00000
ebx16 3AE30320 00200000 00040000 00000018 00000005
ebx+32 3AE30330 00002000 00004000 00001800 00000000
ebx+48 3AE30340 00000000 00000000 00000000 3ae30348
edx-32 376C4EF8 000002e4 fffffd34 000002cc 00000019
edx-16 376C4F08 00000000 00000013 376c4f18 3ae30300
edx 0 376C4F18 003b0000 003b8fe0 376c4f54 003b8bf8
edx16 376C4F28 003b0000 00000000 000003f8 0000007f
edx+32 376C4F38 003b0000 3ae38be0 0000007f 003b00c4
edx+48 376C4F48 003b0150 00000282 003b8bf8 003b0000
esi-32 3AE302F0 00000000 00000000 00000000 00000000
esi-16 3AE30300 014d385c 014d384c 003b5c44 00000000
esi 0 3AE30310 00300000 01000000 00300000 00a00000
esi16 3AE30320 00200000 00040000 00000018 00000005
esi+32 3AE30330 00002000 00004000 00001800 00000000
esi+48 3AE30340 00000000 00000000 00000000 3ae30348

(Couldn’t fit in first post)

—> Code <—
0106587C cccccccc b8010000 00888164 010000c7 ………..d….
0106588C 81680100 00000000 008b498c 85c97403 .h……..I…t.
0106589C 09410843 56578bf9 8bb76c81 000085f6 .A.CVW….l…..
010658AC 74128b7f 8b068b50 0c8bceff d28b7620 t……P……v
010658BC 85f67570 c7876c01 00000000 0000c687 ..up..l………
010658CC 64010000 008b7f0c 85ff7404 836708fe d………t..g..

—> Stack <—
376C4F10 376c4f18 3ae30300 003b0000 003b8fe0 .Ol7…:..;…;.
376C4F20 376c4f54 003b8bf8 003b0000 00000000 TOl7..;…;…..
376C4F30 000003f8 0000007f 003b0000 3ae38be0 ……….;….:
376C4F40 0000007f 003b00c4 003b0150 00000282 ……;.P.;…..
376C4F50 003b8bf8 003b0000 003bafe0 003b8bf8 ..;…;…;…;.
376C4F60 00000003 00000000 00000000 00000000 …………….
376C4F70 6a73d81d 376c5030 73516afa 376c4f90 ..sj0Pl7.jQs.Ol7
376C4F80 00000003 0000001b 80000000 73516b05 ………….kQs
376C4F90 0000009c 00000005 00000001 00000000 …………….
376C4FA0 00000000 00000000 00000000 00000000 …………….
376C4FB0 00000000 00000000 00000000 00000000 …………….
376C4FC0 00000000 00000000 00000000 00000000 …………….
376C4FD0 00000000 00000000 00000000 00000000 …………….
376C4FE0 00000000 00000000 00000000 00000000 …………….
376C4FF0 00000000 00000000 00000000 00000000 …………….
376C5000 00000000 00000000 00000000 00000000 …………….
376C5010 00000000 00000000 00000000 00000000 …………….
376C5020 00000000 00000000 00000000 6a075411 ………….T.j
376C5030 376c5044 73516bf9 376c50a4 380a8644 DPl7.kQs.Pl7D..8
376C5040 380a8644 380a8640 6a75e89d 376c5068 D..8@..8..ujhPl7
376C5050 01066f15 3ae30310 380a8640 376c5228 .o…..:@..8(Rl7
376C5060 003b7670 3ae30050 376c51d8 0105c595 pv;.P..:.Ql7….
376C5070 380a8640 00000001 376c527c 376c5228 @..8….|Rl7(Rl7
376C5080 070cd840 00000000 00000001 00070480 @……………
376C5090 00000056 0008c8fd 003b7670 7751e20c V…….pv;…Qw
376C50A0 01699f48 00000001 00000000 00020000 H.i………….
376C50B0 e0020000 000003a0 8000000f 00000001 …………….
376C50C0 001bbef0 002fcef2 07732191 000000ff ……/..!s…..
376C50D0 00003fff 00003fff 000000ff 00084208 .?…?…….B..
376C50E0 0001ecc5 03030700 03030300 03030300 …………….
376C50F0 0000003f 0000003f 0000001f 00002000 ?…?…….. ..
376C5100 00002000 00000800 00002000 00002000 . ……. … ..
376C5110 00000010 501502f9 ccbebc20 ccbebc20 …….P … …
376C5120 4cbebc20 4cbebc20 00000000 000001ff ..L ..L……..
376C5130 00180008 03feffff 00000008 00000008 …………….
376C5140 0000017b 0000000a 00000008 00000004 {……………
376C5150 00000008 46000000 007fffff 00ffffff …….F……..
376C5160 00000010 000000ff fffe0300 00000100 …………….
376C5170 ffff0300 477fe000 00000051 00000000 …….GQ…….
376C5180 00000000 00000000 00000000 00000001 …………….
376C5190 0000030f 00000004 03000300 00000001 …………….
376C51A0 00000018 00000020 00000004 0000001f …. ………..
376C51B0 00000018 00000020 00000004 00000200 …. ………..
376C51C0 03030700 0000ffff 0000ffff 00001000 …………….
376C51D0 00001000 6a75e909 376c528c 00c5c813 ……uj.Rl7….
376C51E0 376c5228 00000000 00000000 06f30820 (Rl7…….. …
376C51F0 00000000 00000000 00000000 00000000 …………….
376C5200 00000000 00000000 00000000 00000000 …………….
376C5210 00000000 00000000 00000000 00000000 …………….
376C5220 00000000 00000000 00000000 00000001 …………….
376C5230 00000000 00000000 00000000 00000100 …………….
376C5240 380a8640 00000000 00000000 00000000 @..8…………
376C5250 00000000 00000000 00000000 00000000 …………….
376C5260 00000000 00000000 00000000 00000000 …………….
376C5270 00000000 00000000 00000000 003b71a0 ………….q;.
376C5280 380a8640 003b7190 003b7320 376cfd68 @..8.q;. s;.h.l7
376C5290 00c5c95b 00000000 06f307a0 00bb355c [………..\5..
376C52A0 06f307a0 06fc3c90 00000005 00000000 …..<……….
376C52B0 00000000 00000000 00000000 00000000 …………….
376C52C0 00000000 00000000 00000000 00000000 …………….
376C52D0 00000000 00000000 00000000 00000000 …………….
376C52E0 00000000 00000000 00000000 00000000 …………….
376C52F0 00000000 00000000 00000000 00000000 …………….
376C5300 00000000 00000000 00000000 00000000 …………….

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×0a2b
Version = 8.17.0013.0142
Description = NVIDIA GeForce GT 330M
Compat = 0×00100800
VidMem = 1024 MB

Having the same issue as you, I was able to play just great until I switched to windowed mode and then it just crashed and every time after startup I get this error message and it goes down. Where you able to play earlier?

Yeah. It was working perfectly fine last night, only started happening as of about an hour and a half ago, when I got home from work.

Same here. Hope we get some answers soon. Want to get back in there soon. Oh sighs

Did the test thing, and added DxDiag:

Game has been working fine up until last night for me too, but this morning after I updated it continually crashes about 30 sec into startup. For some reason after the second try it got to character selection, but when I tried to log onto a character it said something was wrong with my internet connection (which is fine). Every other time it just fails at start up. Nooooooo…

Well this is a blast.

Been having the same problem all day. GW2 worked completely fine yesterday, apart from a connection issue that was caused by my router. Today, crash on startup.

Hey Ashley, thanks for the response! So I got the Nvidia Beta, and did some updates and still not working.

This all started happening after it tried to download the complete game again, from the looks of it (210,000+ files) and I let it get through 600 MB’s before cancelling it, due to not exactly having THAT much bandwidth to be able to warrant a complete redownload.

Gone through about everything I can short of a complete uninstall and reinstall, which I’d really like to avoid, due to not having the bandwidth available to do so.

Any suggestions?

Yes, delete all files on the GW2 folder except gw2.exe and gw2.dat. Then go to your Documents\Guild Wars 2 folder and delete all files inside.
This will reset all your GW2 settings to default, but it solved my launcher crash issues.

Didn’t work, unfortunately! However, I’ve noticed that the folder that Guild Wars is contained in consistently sets itself back to Read-Only, if that makes a difference, even after I’ve unchecked and applied it, if I reopen it, it once more is set to Read-Only

You can also try this: get the gw2setup.exe client download from your account, rename it to gw2.exe and drop it inside the gw2 folder, overwriting the gw2.exe there. Run it and it will download the latest files again. Maybe you have a corrupted file.

Appreciate the help, Virtual. So I did as you said, and it’s downloading again. Says 191,000 files to go. Is it going to download all of them again, or stop when its updated?

Thanks!

It checks the state of your gw2.dat file and only downloads the remaining files needed for the game to run. My gw2.dat is currently using about 14.1GB. You can also edit the gw2 shortcut and append -repair at the end, and the next time you run it, it will check all files inside gw2.dat to see if they are ok. Afterwards, remove the -repair.

Well suppose I’ll let it run it’s course and hope it doesn’t use the remainder of my bandwidth! Thank ya’.

VirtualBS.3165:

You can also try this: get the gw2setup.exe client download from your account, rename it to gw2.exe and drop it inside the gw2 folder, overwriting the gw2.exe there. Run it and it will download the latest files again. Maybe you have a corrupted file.

THIS!! This solved my problem with Guld Wars 2 launcher from immediately crashing and become non-responsive on startup!

It was working fine since a couple of days ago! (Well, actually I’ve had a couple of crashes before =/ )

I’ve been pulling my hair out trying to figure out what I did wrong that upset the launcher so much! I’ve switched monitor cables around, but that shouldn’t be the source of the problem.

PC spec: Windows 8 Pro, i5 3570K, Radeon HD 7950 DirectCU II, 8GB RAM.

Here is a list of things that I’ve done in attempt to make it run. Please note that I executed the gw2 client at each point:
1. Restarted Windows
2. Executed gw2.exe as administrator.
3. Executed gw2.exe with command line -repair.
4. Executed gw2.exe with command line -diag, passed all diagnosis.
5. Executed gw2.exe in Windows 7 compatibility mode--don’t try this please. I lost control of my PC and had to shut it down forcefully)
6. Put User Account Control (UAC) settings to never notify. No luck. Reverted it to recommended settings.
7. Cleaned Gw2 folder (except for the gw2.exe and the gw2.dat).
8. Copied both Gw2.exe and Gw2.dat from a friend (made a backup of mine, though). Nope, no luck.
9. Installed the latest graphic card drivers. No luck.
10. Downloaded all available Windows update. Yes, even the optional ones. I swear to Dwayna! But, by Grenth, I still had no luck.
11. Tried re-installing the game from using the DVD, no luck—it wouldn’t even start the installation; crashed at auto-run!
12. Tried re-installing the game using the setup downloaded right from the official website. No luck!!
13. Tried uninstalling the game (from Windows control panel). No luck!!! (this deserves at least three exclamation marks and an emoticon o_O)
14. Because I don’t want to stop at number 13 . Even in a sentence. No, I’m NOT superficial. I’m not…

At this point, I thought to myself, maybe I should pray more to the six. But then again.. they rarely answer. So I started browsing this forum. And Holy Asura, Maythesixwatchoverme, I came across this thread and found your post! Although, I must admit, I smiled in disbelief at first when I read how ridiculously simple the solution you are proposing here. I mean, I mean.. I am a techie! I am an IT professional! I write complicated code for computers to interpret and so they can act on my command! One can’t just simply replace the Gw2 launcher with an installer and expect it to work? They both serve different purposes.

But, with my eyes half-shut, I tried it anyway; renamed the installer I’ve downloaded, copied it, pasted it in the Guild Wars 2 folder replacing the one in it, double clicked on that kitten thing… And whatdyaknow! It WORKED! It alived! Yeah I had to re-enter my log-in details. But whatever you ask, I’ll give it to yah! Hit the PLAY button!
(It didn’t need to download anything, apparently the .dat file was perfectly healthy)

Thank you SO much, VirtualBS.3165! I can’t thank you enough!

Cheers!

Shin

if you cancelled the patch 600MB in, then im afraid you have corrupted the gw2.dat and only a complete redownload (which is likely what -repair will do anyway) will fix it.

Having the same problem… Currently using the “Gw2Setup.exe” renamed to “Gw2.exe” and then trying to -repair first.

My issue started with just one crash here and there, no big deal… Every game out there crashes SOMETIMES. Then it started to do it each time I opened the game. It would crash once, then work. I told myself, “Hm, I must not be closing the game properly. Its adding stuff to the crash dump file and its messing it up,” so I switched to exiting the game through the menu.

Once the game is running for me, it works flawlessly, no problems AT ALL… Nice and smooth, blah blah blah… Turned it off through the menu to go eat dinner to avoid wife aggro… come back, turn the game on, and now it crashes every single time I try to play the game. Has been doing this ever since the second patch when I got the game just before Christmas. Dunno, s’kinda annoying to have a game glitch that extremely and become progressively worse for seemingly no reason.

Currently 152,000 more files to Verify… will update after it finishes. sigh

Didn’t work. Verified all files… Came back with 100%, signed in, hit Play! and crashed. It just took longer to actually crash this time. shrugs Off to The Witcher 2, I don’t have the patience for this…

You could try running as admin. I noticed the UAC thingy popped ut after I did what “VirtualBS” said.

I just realised this is an old thread, but it is the first on Google, so maybe it will help others as it helped me :>

Old thread but it got bumped previously so…
I am having the same problem as Kurohyou.5420, the black screen & crash happens at every startup, I need to replace the Gw2.exe with the renamed setup everytime I want to start the game.

Was there any solution to this? I tried the replace Gw2.exe with the renamed setup .. but that doesnt help me even once to get in .. still crash right after the User agreement now.

No GW2 for almost two weeks now for me Afraid my guild might turf me out.

Went through the whole troubleshooting with ncsoft tech support. Got to the point of new HD, fresh OS install, driver install and updates for MB and Graphics cards. removed one graphics card. removed all but one stick of memory. Exact same issue. Hard to believe both my nvidia 680 GTX are bad and that all 4 sticks of my RAM are bad. I have no problem playing any other graphic entensive games .. Witcher 2/WoW/ Eve Online.

I would be ok if GW2 crashed on me right out of the box .. but to have it start doing this after a couple months of very solid performance at max settings :P

Hiya Slyvar, I think you may be better served by making a thread of your own … including a ‘NCSoft Gameadvisor’ (just google it) as an attachment can help those wanting to help you.

Apparently you already done a ton of stuff, so when/if you make your own thread, ‘we’ (or at least i will) view the Gameadvisor report is the ‘state 0’, i may suggest some things that you already did, so ignore those but do inform me you did them. These are standard things i like to clear out of the way first, obviously … i’ll check your thread later …

Hello people. Just wanted to give you all my 2 cents input on the subject matter of “Guild Wars 2 Crashes at Startup.” I have 2 computers were I can run GW2. The older model is a 2 year old with an i7-2600k cpu, Nvidia Gtx 570 video card and 16 Gb of DDR 1333. This computer has no problems whatsoever running GW2. No crashes at all unless I get dc’d due to a bad connection which sometimes happens with my internet provider. A year after I got this rig, I bought another one as another member of my family started infringing on my playtime with this computer. My second rig had an AMD 4.1 Ghz quad core cpu, Nvidia Gtx 680 video card and 16 Gb of 1866 ram. Awesome computer right? YES IT WAS. It ran everything … counter strike, sword of the stars 2, GW1, SWTOR, etc. It ran GW2 just fine until several months ago when the game started crashing after startup. Sometimes I would be able to get to the character select menu and select my toon. Sometimes it would not and immediately kick me out into the all too familiar GW2 error report screen. Sometimes I would be albe to play for several minutes then it would crash. At first I blamed it on the AMD system. Graphics performance with the above specifications was so-so. And I growing frustrated with my machine. It is supposed to be the better rig of the two. This went on for several months until I finally grew so sick and tired of not being able to play GW2 that I decided to change the motherboard and the cpu. I upgraded to an Intel i7-3770k cpu and an asrock motherboard. Awesome. I noticed better performance with all the games I played. The graphics were smoother and response times were better. And I thought this would solve my GW2 troubles. After doing a clean re-install of windows 7, GW2 and all the necessary drivers for all the computer components blah blah blah … STILL … STILL GW2 CRASHED. I frequented this forum and other forums to see if I can find a solution to this problem. I wanted to play GW2 with this new rig. My other … OLDER computer had no trouble running the dang game. The error message I received looked almost like the error message you guys have been posting. I do not understand the things in the error report but I would scroll down to the end and look at what it said. And everytime it said something like Nvidia driver blah blah blah in the end. I could not post the exact error message here because I no longer have the problem. I have all the latest updated drivers for the video cards and mobos. Everything is updated software wise in my rig. The problem was not with the GPU at all though the error code does incriminate the GPU. It was with my RAM. I have 16 Gb of the g.skill ripjaws. My friend and I decided to test the memory after reading it as an answer given by one of the devs at anet. I forgot his name and I can’t seem to find the thread where I found it. We downloaded MEMTEST86+ (it is a free software —- google is your friend) and installed it in a usb drive and set things up in the bios so that the computers will boot from the usb. We tried it first on the older computer. Memtest did not find any errors with my other system memory. I took around an hour for it to complete 1 whole pass. No errors. We tried it on my new computer. BANG … not 2 seconds into the test the screen screemed of errors in RAM left and right. The bottom part of the test screen was completely colored red which means … hardware errors from the RAM. It took an hour as well to complete the test. Now I knew it was the memory. I unhooked the RAM from the slots and tested them one at a time. It took around 15 minutes for each RAM to be tested completely. Result: 1 of my RAMs had tons of errors in it, the second one was dead as the computer failed to start and began giving off the ‘RAM is dead’ beep. The other 2 RAM modules were fine. So now I just use the undamaged ram. I have 8 Gb of 1866 DRAM instead of 16 Gb. But
GW2 has been running smoothly since. No crashes. No blue screens. No issues. My windows test scores for the system actually went up from 7.7 to 7.8. It seems that defective or even dead ram will still make your computer run as long as it has ‘good’ ram placed in the slots together with them. My other games did not crash with the defective ram probably because they are not as memory intensive as GW2. Playing GW2 12 straight hours as of this writing. No crashes. So … my advice to you all experiencing startup crashes with GW2 is to get MEMTEST86+ and run a diagnostic with your memory. MEMTEST86+ is free and the test should not take you more than an hour to complete. I have now solved my problem. It was not the GTX 680 as I previously thought … but the RAM. Hope this was helpful.

Check your Anti-Virus!

Mine (Bit Defender) was blocking the CoherantUI_host.exe file — causing the crash. After putting in the exception, it loaded fine.

I stumbled upon this after trying everything else.