(edited by Skrillex.6403)
Need help: Blue Screen and other problems.
Need help: Blue Screen and other problems.
in Account & Technical Support
Posted by: Ilithis Mithilander.3265
I would try and update your graphics drivers. What GPU do you have an what operating system?
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]
I don’t know if I am saying this wrong or that I am not allowed to say this beacuse of copyrights, etc. My graphics drivers are updated and my CPU is Intel® Core™2 Duo CPU E8500 @ 3.16GHz and my operating system is Windows Vista 32-bit. Pardon me if I have said anything wrong.
Sometimes uninstalling and performing a fresh install of the graphics drivers fixes things like this. Plus, make sure your windows updates are completely up-to-date, including the little seemingly unimportant update. Check direct x to be certain that is updated as well… Just in case.
Also, please list what video card you have, there is no problem mentioning your specific hardware pieces here, sometimes, that is the only way others can help.
Need help: Blue Screen and other problems.
in Account & Technical Support
Posted by: Ilithis Mithilander.3265
I’m trying to determine if your computer meets the minimum requirements, your processor passes but I’m not sure about your graphics card.
In addition, I want you to check your CPU and GPU temperatures while playing the game. If you don’t already have software that checks the GPU and CPU temperatures, then I would recommend getting HWMonitor which can be found here:
http://www.cpuid.com/downloads/hwmonitor/1.22-setup.exe
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]
On the Intel Core Duo E8500 it’s temper is 53-57 degrees on both cores. Where can I check for updates on the direct x?
Need help: Blue Screen and other problems.
in Account & Technical Support
Posted by: Ilithis Mithilander.3265
On the Intel Core Duo E8500 it’s temper is 53-57 degrees on both cores. Where can I check for updates on the direct x?
That is good temperatures for the CPU under load. What is your GPU and its’ temperatures? You are not breaking any copyright unless you are working for ArenaNet and are secretly giving us the specifications they use for their machines to run Guild Wars 2 on.
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]
Hehe, what is GPU? I can’t seem to find it.
Need help: Blue Screen and other problems.
in Account & Technical Support
Posted by: Ilithis Mithilander.3265
Hehe, what is GPU? I can’t seem to find it.
Judging from the age of your processor I’m going to take a stab and guess you’re running Windows XP. Confirm this as well for us since we might need this later anyways.
Hit the start button, click ‘Run…’
A new window pops up and you want to type in ‘dxdiag’ without the quotes which opens a new window
Go to the ‘Display 1’ tab and give us the ‘Name’ of the device in the ‘Device’ section of the screen. Or better yet, just take a screenshot of that window and post it. I’m not sure if the ‘Name’ will give us what we need since I’m running on a laptop and don’t have a discrete graphics card like you do since you have a desktop.
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]
I am running Windows Vista Home Premium. I have a question. When It automatically an error shows up: Error: Problem fetching additional audio information. Why?
Well, If I am supposed to take a screenshot of this I ain’t that sure. Beacuse almost everything here is on Norwegian. And the only display tabs that shows up is: “System,” “Screen,” “Sound 1,” “Sound 2,” Sound 3" and “input.”
But should I take a screenshot of the “System” tab and post it here? If you don’t understand Norwegian you could use google translator.
Need help: Blue Screen and other problems.
in Account & Technical Support
Posted by: Ilithis Mithilander.3265
Well, If I am supposed to take a screenshot of this I ain’t that sure. Beacuse almost everything here is on Norwegian. And the only display tabs that shows up is: “System,” “Screen,” “Sound 1,” “Sound 2,” Sound 3" and “input.”
Well I’m not sure why it asks you about your audio stuff. That is a different problem altogether.
It shouldn’t matter if the language of Norwegian is not English, numbers are the same and Nvidia and AMD/ATI are more or less universal. It might be the difference between Windows 7 and Windows Vista, or maybe because I’m running multiple displays which is why I have ‘Display 1’ and ‘Display 2’ while you have ‘Screen’. I’m assuming the information we need is inside ‘Screen’. Either take a screenshot of ‘Screen’ or type out the information displayed on the ‘Screen’ tab.
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]
What did you find out?
Hm… I did some twisting on the “option” in gw2 before joining the server and now I can see the things in this game, but I don’t trust that. I want to solve the other problems. I’ve noticed that my network card have some errors. There are some problems with the adapters which I cannot solve.
Need help: Blue Screen and other problems.
in Account & Technical Support
Posted by: Ilithis Mithilander.3265
Hm… I did some twisting on the “option” in gw2 before joining the server and now I can see the things in this game, but I don’t trust that. I want to solve the other problems. I’ve noticed that my network card have some errors. There are some problems with the adapters which I cannot solve.
Well, I found out that Subway by me is still just an alright place to go to lunch. Your graphics card is quite old, even if it was the top end 4800 card. However, that also meets the minimum requirements, so we’re all clear there. On such an old card, I wouldn’t run the game at the prettiest looking settings. It sounds like you ‘fixed’ your graphical problems by changing the settings to presumably lower values.
Now you speak of other errors, lets investigate those. What type of errors is your network card having, what type of internet connection do you have (broadband, satellite, etc.)? Who is your provider? Where is your physical location, don’t give your street address, just the country (there are a lot of people over in EU that are having connection issues with Guild Wars 2 servers)?
What adapter problems are you having, can you go into more detail?
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]
Well, I don’t think those small errors affect my pc, but I have a modem. NetCom. My network card is named Atheros AR8121/AR8114 PCI-E Ethernet Controller. It is my adapters, etc. It says that Winwows can not download the required drivers for this unit. (Code 31) I found those errors on the device management. I don’t know what those errors can cause, but I want to fix those still. I click on the “Search after solutions” button, but then it shows up "Could not load driver software.of searching, the page closes and then I am back on the “Device management” tab. I live in Norway. I have another question. Since I have a Windows Vista 32-bit I can’t seem to find the Anti-aliasing. I have read on some forums that I need to disable it since I cannot play the game ArcaniA Gothic 4 beacuse of the Anti-aliasing. I think I need to go on the Catalyst Control Center, but I don’t know where to go next.
Need help: Blue Screen and other problems.
in Account & Technical Support
Posted by: Ilithis Mithilander.3265
Well, I don’t think those small errors affect my pc, but I have a modem. NetCom. My network card is named Atheros AR8121/AR8114 PCI-E Ethernet Controller. It is my adapters, etc. It says that Winwows can not download the required drivers for this unit. (Code 31) I found those errors on the device management. I don’t know what those errors can cause, but I want to fix those still. I click on the “Search after solutions” button, but then it shows up "Could not load driver software.of searching, the page closes and then I am back on the “Device management” tab. I live in Norway. I have another question. Since I have a Windows Vista 32-bit I can’t seem to find the Anti-aliasing. I have read on some forums that I need to disable it since I cannot play the game ArcaniA Gothic 4 beacuse of the Anti-aliasing. I think I need to go on the Catalyst Control Center, but I don’t know where to go next.
So we need to figure out what adapter you actually have. Go into ‘Device Manager’ and expand ‘Network Adapters’. Give me a list of the objects in here. Then we can update all your drivers manually.
I think this is where we’ll need to go but I want to make sure:
http://atheros-ar8121-ar8113-ar8114-pci-e-ether.drivers.informer.com/
Select your proper OS and the download should begin shortly. Hopefully that works…
I’m not familiar with AMD’s CCC because I haven’t used ATI’s cards since the good old ATI 9800PRO days. Hopefully someone else will pipe up that is more attuned to AMD’s software.
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]