Need help: Blue Screen and other problems.

Need help: Blue Screen and other problems.

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Posted by: Skrillex.6403

Skrillex.6403

Ok. I downloaded GW2 yesterday and when I tryed to launch the game for the first time, my screen were flickering for like 3-5 secs and then launched the game. (It does that every time.) When I am trying to create a character I got to the “Select a race” page, but the screen was got black and the only visible thing on the page was the name of the race, so I had to click random on the black page and then read what race I had chosen. (I will post a picture of the errors.) And it was the same thing with the next page, which included the selection of gender. The next page with the professions had another problem. I could see everything on the page, except the pictures of the characters representating the professions like thief, ranger, guardian, etc. The only professions I character/profession I could see was the Warrior and the Elementalist. But I don’t know if I have to complete something in this game to view the other pictures of the professions since I am a “noob.” I really wanted to choose the thief profession, but since I couldn’t see the character I chose the Warrior profession. I didn’t had any more problems with the character creation. When I tryed to join the server my screen turned blue. The only thing I could see was the options, minimap, ability/xp bar, etc. I have checked all the requirements I need for this game and I have all the things I need so I don’t know why I have so much problems with this game. Sorry if my English is bad and for the bad quality on the picture. Hoping for an answer soon. Thanks.

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(edited by Skrillex.6403)

Need help: Blue Screen and other problems.

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Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

I would try and update your graphics drivers. What GPU do you have an what operating system?

Primary Guild: Testing Eternity [TE]
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]

Need help: Blue Screen and other problems.

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Posted by: Skrillex.6403

Skrillex.6403

I don’t know if I am saying this wrong or that I am not allowed to say this beacuse of copyrights, etc. My graphics drivers are updated and my CPU is Intel® Core™2 Duo CPU E8500 @ 3.16GHz and my operating system is Windows Vista 32-bit. Pardon me if I have said anything wrong.

Need help: Blue Screen and other problems.

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Posted by: Kyllaa.1385

Kyllaa.1385

Sometimes uninstalling and performing a fresh install of the graphics drivers fixes things like this. Plus, make sure your windows updates are completely up-to-date, including the little seemingly unimportant update. Check direct x to be certain that is updated as well… Just in case.

Also, please list what video card you have, there is no problem mentioning your specific hardware pieces here, sometimes, that is the only way others can help.

Need help: Blue Screen and other problems.

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Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

I’m trying to determine if your computer meets the minimum requirements, your processor passes but I’m not sure about your graphics card.

In addition, I want you to check your CPU and GPU temperatures while playing the game. If you don’t already have software that checks the GPU and CPU temperatures, then I would recommend getting HWMonitor which can be found here:
http://www.cpuid.com/downloads/hwmonitor/1.22-setup.exe

Primary Guild: Testing Eternity [TE]
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]

Need help: Blue Screen and other problems.

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Posted by: Skrillex.6403

Skrillex.6403

On the Intel Core Duo E8500 it’s temper is 53-57 degrees on both cores. Where can I check for updates on the direct x?

Need help: Blue Screen and other problems.

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Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

On the Intel Core Duo E8500 it’s temper is 53-57 degrees on both cores. Where can I check for updates on the direct x?

That is good temperatures for the CPU under load. What is your GPU and its’ temperatures? You are not breaking any copyright unless you are working for ArenaNet and are secretly giving us the specifications they use for their machines to run Guild Wars 2 on.

Primary Guild: Testing Eternity [TE]
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]

Need help: Blue Screen and other problems.

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Posted by: Skrillex.6403

Skrillex.6403

Hehe, what is GPU? I can’t seem to find it.

Need help: Blue Screen and other problems.

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Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

Hehe, what is GPU? I can’t seem to find it.

Judging from the age of your processor I’m going to take a stab and guess you’re running Windows XP. Confirm this as well for us since we might need this later anyways.

Hit the start button, click ‘Run…’
A new window pops up and you want to type in ‘dxdiag’ without the quotes which opens a new window
Go to the ‘Display 1’ tab and give us the ‘Name’ of the device in the ‘Device’ section of the screen. Or better yet, just take a screenshot of that window and post it. I’m not sure if the ‘Name’ will give us what we need since I’m running on a laptop and don’t have a discrete graphics card like you do since you have a desktop.

Primary Guild: Testing Eternity [TE]
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]

Need help: Blue Screen and other problems.

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Posted by: Skrillex.6403

Skrillex.6403

I am running Windows Vista Home Premium. I have a question. When It automatically an error shows up: Error: Problem fetching additional audio information. Why?

Need help: Blue Screen and other problems.

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Posted by: Skrillex.6403

Skrillex.6403

Well, If I am supposed to take a screenshot of this I ain’t that sure. Beacuse almost everything here is on Norwegian. And the only display tabs that shows up is: “System,” “Screen,” “Sound 1,” “Sound 2,” Sound 3" and “input.”

Need help: Blue Screen and other problems.

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Posted by: Skrillex.6403

Skrillex.6403

But should I take a screenshot of the “System” tab and post it here? If you don’t understand Norwegian you could use google translator.

Need help: Blue Screen and other problems.

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Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

Well, If I am supposed to take a screenshot of this I ain’t that sure. Beacuse almost everything here is on Norwegian. And the only display tabs that shows up is: “System,” “Screen,” “Sound 1,” “Sound 2,” Sound 3" and “input.”

Well I’m not sure why it asks you about your audio stuff. That is a different problem altogether.

It shouldn’t matter if the language of Norwegian is not English, numbers are the same and Nvidia and AMD/ATI are more or less universal. It might be the difference between Windows 7 and Windows Vista, or maybe because I’m running multiple displays which is why I have ‘Display 1’ and ‘Display 2’ while you have ‘Screen’. I’m assuming the information we need is inside ‘Screen’. Either take a screenshot of ‘Screen’ or type out the information displayed on the ‘Screen’ tab.

Primary Guild: Testing Eternity [TE]
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]

Need help: Blue Screen and other problems.

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Posted by: Skrillex.6403

Skrillex.6403

Here is a picture of the tab “Screen.”

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Need help: Blue Screen and other problems.

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Posted by: Skrillex.6403

Skrillex.6403

What did you find out?

Need help: Blue Screen and other problems.

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Posted by: Skrillex.6403

Skrillex.6403

Hm… I did some twisting on the “option” in gw2 before joining the server and now I can see the things in this game, but I don’t trust that. I want to solve the other problems. I’ve noticed that my network card have some errors. There are some problems with the adapters which I cannot solve.

Need help: Blue Screen and other problems.

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Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

Hm… I did some twisting on the “option” in gw2 before joining the server and now I can see the things in this game, but I don’t trust that. I want to solve the other problems. I’ve noticed that my network card have some errors. There are some problems with the adapters which I cannot solve.

Well, I found out that Subway by me is still just an alright place to go to lunch. Your graphics card is quite old, even if it was the top end 4800 card. However, that also meets the minimum requirements, so we’re all clear there. On such an old card, I wouldn’t run the game at the prettiest looking settings. It sounds like you ‘fixed’ your graphical problems by changing the settings to presumably lower values.

Now you speak of other errors, lets investigate those. What type of errors is your network card having, what type of internet connection do you have (broadband, satellite, etc.)? Who is your provider? Where is your physical location, don’t give your street address, just the country (there are a lot of people over in EU that are having connection issues with Guild Wars 2 servers)?

What adapter problems are you having, can you go into more detail?

Primary Guild: Testing Eternity [TE]
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]

Need help: Blue Screen and other problems.

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Posted by: Skrillex.6403

Skrillex.6403

Well, I don’t think those small errors affect my pc, but I have a modem. NetCom. My network card is named Atheros AR8121/AR8114 PCI-E Ethernet Controller. It is my adapters, etc. It says that Winwows can not download the required drivers for this unit. (Code 31) I found those errors on the device management. I don’t know what those errors can cause, but I want to fix those still. I click on the “Search after solutions” button, but then it shows up "Could not load driver software.of searching, the page closes and then I am back on the “Device management” tab. I live in Norway. I have another question. Since I have a Windows Vista 32-bit I can’t seem to find the Anti-aliasing. I have read on some forums that I need to disable it since I cannot play the game ArcaniA Gothic 4 beacuse of the Anti-aliasing. I think I need to go on the Catalyst Control Center, but I don’t know where to go next.

Need help: Blue Screen and other problems.

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Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

Well, I don’t think those small errors affect my pc, but I have a modem. NetCom. My network card is named Atheros AR8121/AR8114 PCI-E Ethernet Controller. It is my adapters, etc. It says that Winwows can not download the required drivers for this unit. (Code 31) I found those errors on the device management. I don’t know what those errors can cause, but I want to fix those still. I click on the “Search after solutions” button, but then it shows up "Could not load driver software.of searching, the page closes and then I am back on the “Device management” tab. I live in Norway. I have another question. Since I have a Windows Vista 32-bit I can’t seem to find the Anti-aliasing. I have read on some forums that I need to disable it since I cannot play the game ArcaniA Gothic 4 beacuse of the Anti-aliasing. I think I need to go on the Catalyst Control Center, but I don’t know where to go next.

So we need to figure out what adapter you actually have. Go into ‘Device Manager’ and expand ‘Network Adapters’. Give me a list of the objects in here. Then we can update all your drivers manually.

I think this is where we’ll need to go but I want to make sure:
http://atheros-ar8121-ar8113-ar8114-pci-e-ether.drivers.informer.com/
Select your proper OS and the download should begin shortly. Hopefully that works…

I’m not familiar with AMD’s CCC because I haven’t used ATI’s cards since the good old ATI 9800PRO days. Hopefully someone else will pipe up that is more attuned to AMD’s software.

Primary Guild: Testing Eternity [TE]
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]