Guild Wars 2

This is getting beyond frustrating now. Ever since the Origin of Madness patch its close to impossible to update the client. Not only is the download incredibly slow, majority of the time it sits at “0Kb/sec”. In previous updates it was possible to continuously open and close the launcher and it would eventually update. But this time around that doesn’t even work. Spent the last three hours doing this, cannot even get to the patch download. When are you going to acknowledge this issue? It may only affect the minority of people, but the game is now unplayable for some. Please do something about this.

Same problem here, been waiting for 2 hours and still cannot finish patching.

+1 to this
Although this is my first patch I’m having this problem, I’ve been trying to patch since the build came out 3 and a half hours ago.
I’m not even getting to the log in window. It’s just stuck on “Downloading xxxKB (0KB/sec)”
I think this is utterly unacceptable.

I’m posting this in an attempt to bring further attention to this issue. It seems when issues affect a minority of the player base, the devs couldn’t care less. Even though there doesn’t seem to be a shortage of posts on these forums regarding this very issue…

Here are a few of the threads I managed to find regarding this issue in only five minutes sifting through forums:

https://forum-en.gw2archive.eu/forum/support/bugs/Every-Patch-Update-Slows-Down-Until-0-kb-s
https://forum-en.gw2archive.eu/forum/support/tech/STILL-Can-t-Download-the-Patch
https://forum-en.gw2archive.eu/forum/support/tech/stuck-updating
https://forum-en.gw2archive.eu/forum/support/tech/Another-loooong-update
https://forum-en.gw2archive.eu/forum/support/tech/Lol-0-kb-s-dl-speed-Wat
https://forum-en.gw2archive.eu/forum/support/tech/GW2-Stuck-at-Download-0-kb-s
https://forum-en.gw2archive.eu/forum/support/tech/Stuck-at-launcher
https://forum-en.gw2archive.eu/forum/support/tech/Patching-Stuck
https://forum-en.gw2archive.eu/forum/support/tech/GW2-Stuck-at-download-screen

It’s strange. Earlier today when the patch had just been released I had downloaded it no problem. A couple of hours later I’m trying to update the game on my laptop but I cannot. Many of my friends are having this problem as well …
It seems if you did not download it at release then it won’t be successful?
I have also experienced it when my client shows 0kb/s but closing and reopening the client would allow it to continue. Unfortunately, as mentioned above, this does not seem to work now.

same problem.been closing and reopening since that seems to restart that last one file but dont think its making any progress since its taken hours just to download this one last file and keeps hitting the 0.00kbps

I was having similar issues and came across an old thread which suggested changing your DNS settings to 8.8.8.8 in Primary and 8.8.4.4 in secondary.

It worked for me!

If you dont know how to change it, follow this link.
http://www.thewindowsclub.com/how-to-change-dns-settings-in-windows-7-vista

Same problem here. Left it to run over night which ended up with Connection Errors Detected, Retrying…

Currently its sitting on Downloading 1510KB (0KB/sec)
It took 20 odd minutes to get to 1510Kb

I’m having the same problem

Thx Thorus.. Here’s a video on how to do it. client downloding now

ThorusDragone.4208:

I was having similar issues and came across an old thread which suggested changing your DNS settings to 8.8.8.8 in Primary and 8.8.4.4 in secondary.

It worked for me!

If you dont know how to change it, follow this link.
http://www.thewindowsclub.com/how-to-change-dns-settings-in-windows-7-vista

worked for me 100% tnx man ur a life saver

DemiGod.6893:

ThorusDragone.4208:

I was having similar issues and came across an old thread which suggested changing your DNS settings to 8.8.8.8 in Primary and 8.8.4.4 in secondary.

It worked for me!

If you dont know how to change it, follow this link.
http://www.thewindowsclub.com/how-to-change-dns-settings-in-windows-7-vista

worked for me 100% tnx man ur a life saver

Well i was stuck and after changing this it worked That says a lot as i am playing from Cape Town, South Africa

Changing DNS settings also worked for me! Weeeee!

And I’m also in Cape Town!

DemiGod.6893:

ThorusDragone.4208:

I was having similar issues and came across an old thread which suggested changing your DNS settings to 8.8.8.8 in Primary and 8.8.4.4 in secondary.

It worked for me!

If you dont know how to change it, follow this link.
http://www.thewindowsclub.com/how-to-change-dns-settings-in-windows-7-vista

worked for me 100% tnx man ur a life saver

I love you guys !!!! This works brilliantly.

I had to change the DNS settings on my actual service provider software instead of the PC because my network adapter has pre-set default settings that re-set the PC settings to their defaults.

PS. I’m in Joburg South Africa

DNS Change worked.

JHB.

Had same issue a while ago, used Expat Shield VPN and was able to download.

Stopped working today. Changing DNS settings as suggested above worked today and busy downloading.

Thanks to everyone for there input.

Location: Johannesburg

Changing DNS worked thx.

Location: Close to JHB

I have noticed the changing dns servers has worked for my home line, but there are situations where I am not able to change the dns servers (ie at work).

There needs to be done something done so that we are not required to use a fudge to get the updates.

Is there any reason why dns is so badly affected.

Location, Eastern Cape, South Africa.

Anyone else noticing that it appears to be South Africa that is affected ?

Yeah. Im also in the Eastern Cape. Sadly tho, DNS settings have done nothing to solve my problem.

Same issue, Durban checking in. Will try out the DNS fix when I get home and report back. It does seem like it’s affecting South Africa heavily. Almost everyone I know from here were having the same issue last night (to varying degrees).

Ok. Update from me.

Popped in my Cell C stick. Re-defined all the parameters of the connection, manually changing the DNS settings in the software. Works 100%.

Side note: So many Saffers! yay!

I am begining to wonder if there is not some problem with SA ISPs.

I am glad that the dns fix is working for people, but it doesn’t solve the underlying problem of why we are being hammered with dns issues.

Also from SA, EC had the same issue, changed dns settings and it’s finally downloading, thanks Thorus

Confirmed here as well – CPT, SA.

Is anyone on this thread not a Saffer – so that some minuscule level of respect for our ISPs may remain intact? :p

I’m in CPT as well and also had this issue

shadowfoxza.2537:

Confirmed here as well – CPT, SA.

Is anyone on this thread not a Saffer – so that some minuscule level of respect for our ISPs may remain intact? :p

clearly not!

Had this exact same problem last night. Tried countless times to update and couldn’t even pass the launcher screen. I decided to sleep, but nature called at around 2:30 AM CAT… I tried one last time and to my amazement it was updating at max line speed. Yet, today another patch appeared and I was back to relaunching GW2 every few seconds… I tried that DNS fix, and the update worked perfectly Note: DBN, SA.

Feeding back. Changing the DNS fixed everything. ThorusDragone, you are my hero.

Changing the DNS setting worked for me

I’m from Pretoria

I have to agree. It’s a concern that we have to change DNS to get this to work when it was working fine the previous night.

GW2 on US from JHB

Well I’m from Durban as well, seems odd that we have to jump through hoops to get the game to work.. Hope they address this. After leaving the launcher on the whole of last night it eventually downloaded. But of course whenever there is a hotfix I’m faced with the same problem again. Will give the DNS change a go, thanks for all the replies

Edit: And it worked, thanks for the fix!

Lol? So wait, are all the people having this issue South African?!

Changing DNS worked for me too – CPT, SA.

Also had the same issue…DNS fix worked From Cape Town, so seems it’s a South African thing!

Give that man a Bells… met eish!!

Worked for me, Southern Cape, South Africa.

It worked for me as well. I’m in Jhb, so it definitely looks like it’s an SA issue.

Thanks Thorus

Not just SA I am having this problem. Still trying to get it to work.

Ok so im from Capetown and had the same problem

downloaded DNS Jumper and its fixed set to Google DNS

http://www.tomsguide.com/us/download/DNS-jumper,0301-26272.html