Guild Wars 2

I’ll follow up on Dayel here and say that Piken is out of the picture. Seeing we are used to NEVER having queues, having queues on every single map is going to be very frustrating.

Our main thing that we want is a good guild to non-guild ratio. Right now it’s a problem that we have to rely way to much on random zergheads when we aren’t having massive events ourselves. I know that you probably think your server is by far the best ever and you have an incredibly special guild, but we care more for honest information about the setup of your WvW playerbase.

Both MdA and my guild are used to leading an entire server and we have a great group of players. We also tried to keep our alliance up and running (Which worked for a few weeks where we started doing better) but so far basically all guilds have left WvW.

I imagine that Gunnar’s Hold consists mainly out of smaller guilds now and zergheads, seeing their most noticable WvW guild left. What about Far Shiverpeaks? They drop and drop. Does this mean just the WvW players left and it’s still a fairly busy PvE server and the WvW playerbase also mainly consisting out of random scraps that are left.

I heard rumors about problems inside [ICON] and a split into two guilds or so. Is this true?

I’m also with one of the guilds that is planning on moving. Basically our first choice is server that we played against. I still remember [BOON] and [VII] when we played against Piken Square quite a long time ago (I know right, Whiteside Ridge, the ultimate casual server, playing against Piken Square). Now it would be a nice to switch to, but it’s already a bit late for that and seems to be busy. Our events are usually around 21GMT or so. My guild is also quite busy at late night still, even though that has mostly decreased the couple of weeks. People have lost the motivation to have events late at night, because we were forced to stay up late at night to get a decent score at one point .

(First match up against RoF we stay up late at night and make sure we defend in earlier night hours and cap a lot of stuff later in the night. Second matchup most guys lost their nightly playing motivation and we get completely destroyed by night capping)

The main thing I would be interested in the guild / zerg ratio. With Underworld this seems to be rather bad (Large numbers, but still doing poorly). What is the case with this on Aurora Glade? I mean, large good guilds is nice, but personally I mostly want to switch to a server that is very guild carried (Playerbase mostly consists out of guilds) During our recent matchup we mostly noticed [UNTY] and [KISS] but both being off different teams then.

How do you guys use the mumble? Seeing we also have a 200 man Alliance Teamspeak server (Our guild server also), but most guilds just stick to their own voiceserver even during shared events (Even though it’s really just us and MdA doing decent events now)

“Please continue to discuss with Support.”
Well, that sounds like an excellent idea. I only figured that discussing it with support would actually result in an answer.

I got requested to post here instead.

Ticket number is: 121025-001807

It seems to be the same problem that I had first. It probably has something to do with the fraudulent key I had a month ago and which I got suspended for. I also actually found out yesterday that the new key that I gave support was never used, even though I was able to play. It seems that I’ve been playing without a key last month.

Also, even though my account was North American (According to support) and support mentioned I couldn’t use it to activate my account I did manage to register with it yesterday. (Which is very strange, because I wasn’t able to do this first, but it also shows that that key was actually not used to reactivate my account).

So we meet again!
Yes, that’s true. I’m banned again. I guess I’ll just post in this thread seeing I used this thread before also. The response I got a bit less than a month ago stated that my account was released and that I was able to reactivate it. It also noted that I wasn’t able to use the European serial that I provided, because my account was made with a North American serial. Despite this I was able to log in after that ticket response, so I figured that the ArenaNet Support team DID activate my account with the European key I provided. However, last night I got banned with the same error code as before 45:6:3:2114. The strange thing is that I tried to enter the European key that I acquired a month ago to activate my account.. and it actually did use the key (It didn’t say it was in use or that it was of the wrong region, which it said at first). Now I thought maybe it just never said that it was in use, so I tried to enter it again and guess what? Now it is in use. However, my account is still suspended. I made a ticket, but I don’t feel like waiting 6 day s to even figure out what’s going on and then getting random template e-mail that aren’t even close to being answers or actually mention stuff that is simply untrue (My account was not getting reinstated according to the ticket replies I got, however thats different from what I received from Gale Grey and also different from the final response I got).

I really hope it can be resolved a bit quicker this time.

Old Ticket Number is: 121025-001807
New Ticket Number is: 121130-000077

It’s also funny that at least my forum access is reactivated. This wasn’t the case when I got banned yesterday night. Its also funny that the new ticket that I made is immediately marked as duplicate (Even though it didn’t seem like the old problem at first) and that my old ticket was changed from Closed to Updated. Now I wish that would actually result in a response!

So we meet again!
Yes, that’s true. I’m banned again. I guess I’ll just post in this thread seeing I used this thread before also. The response I got a bit less than a month ago stated that my account was released and that I was able to reactivate it. It also noted that I wasn’t able to use the European serial that I provided, because my account was made with a North American serial. Despite this I was able to log in after that ticket response, so I figured that the ArenaNet Support team DID activate my account with the European key I provided. However, last night I got banned with the same error code as before 45:6:3:2114. The strange thing is that I tried to enter the European key that I acquired a month ago to activate my account.. and it actually did use the key (It didn’t say it was in use or that it was of the wrong region, which it said at first). Now I thought maybe it just never said that it was in use, so I tried to enter it again and guess what? Now it is in use. However, my account is still suspended. I made a ticket, but I don’t feel like waiting 6 day s to even figure out what’s going on and then getting random template e-mail that aren’t even close to being answers or actually mention stuff that is simply untrue (My account was not getting reinstated according to the ticket replies I got, however thats different from what I received from Gale Grey and also different from the final response I got).

I really hope it can be resolved a bit quicker this time.

“ANet will never reinstate an account banned for fraudulent CC.”

That is exactly what happened at me though, however I still don’t know the conditions on which may account was released back to me, so unfortunately I can’t just say “Give up” or “Just wait, you’ll get it back”.

Well, I am now officially confused, but I am able to play again. So thanks a lot for that
I got banned on the 22nd and after 6 days I found out it was because of the fraudulent key (Got it online when they stopped selling it on here). Anwyay, Gaile mentioned that it was indeed a fraudulent key and they I had to talk to support for that. Now I already got a new copy of the game and updated the ticket multiple times myself informing about my situation. I updated the ticket with the new serial I got, seeing I was not able to activate it myself (It was from a wrong region, which was strange). Today I got a response on my ticket saying that original key was bought on here using a stolen credit card. They still decided to release the account back to me without the serial key of course. The strange thing however, is that there was a note saying that the account was made using a North American code meaning that my account was marked as such and that if I wanted to use my European key (The new one) that I needed to make a new account. But when I tried to log in it actually worked. I’m not sure how or why, but I believe they may have used the serial key I gave to them in my ticket to reactivate my account (Even though, from the response I got this didn’t seem possible). Talking about mixed messages again. I still don’t have any notification about me being able to log in again, but it works so I’m not going to complain.

Here’s the full response to my ticket:
The Guild Wars 2 Serial Code that you registered was a North American code originally purchased from our website https://buy.guildwars2.com/. This purchase was made using a stolen credit/debit card or PayPalr account and was thus flagged as a fraudulent charge. Your game account was banned as a result of the fraudulent purchase.

At this time, we have reviewed your account and have decided to release the account to you. The serial code has been permanently disabled as a result of the purchase using a fraudulent credit or debit card or stolen PayPal account.

I would suggest contacting the seller from whom you purchased the code for a full refund, as they sold you a code that was purchased fraudulently. I would not accept a replacement code, as it will likely be another stolen code.

In order to regain access to the game, you must re-purchase Guild Wars 2 again and apply a new, valid code to your account. To ensure this does not happen in the future, please purchase the game from one of our authorized retail partners https://buy.guildwars2.com/retailers or purchase directly from our website https://buy.guildwars2.com/.

NOTE: Since your game account was created using a North American serial code, it was created as a North American account. This means that you may have to use your new, European serial code to create a new game account.

I don’t care so much for responding tickets really. It’s just that we get little to no information on what to do here. First you need to wait a week just to know what your problem is in the first place. Then if you’re lucky Gaile responds with a message that doesn’t say it can’t be reinitiated. (This is already different then then support response you get). Now, I figured out by posting here a million times, not by getting responses on my ticket. Now I asked the support if my account can be reinitiated and gave them a serial code to do so with.

However, no one has ANY clue on when your account may be reactivated or not? Will I have to send a picture of my honest blue eyes to the ticket people? Will I need to bake a cake and send it to them? Do I need to send them any receipts from the previous transaction? Do I need to dress up as an Asura, kneel and send them a picture of this?

That’s the main problem here. No one knows what to hope for or if there is even a reason to talk to them. I’m quite persistant just because I don’t want to lose my characters or make a new acccount and do exactly the same stuff I already did before. Ofcourse people are getting impatient when they don’t know what they are waiting for. I honestly don’t have a clue anymore. In a week and a half waiting on my tickets I only had one response now that was actually a ‘response’. But even that response was a bit different from what Gaile said. Additional questions in tickets don’t get answered, so you can’t really help anyone out on the forums either.

48 hours? Haha. With a lot of luck you’ll be playing this week. If things go like they go quite often then you’re probably looking at somewhere next week. There is a topic for ticket older then 3 days. Most people that are posting there now haven’t been able to play for more than a week.

Can we also have a direction on what will be used in the review of the agent? I really don’t feel like waiting another 4 days for a copy pasted answer, only to reply to one question he asked and then waiting 4 days again.

I would just like to know which info I give them so they can help me right away, instead of waiting for this slow-motion questionnaire by the support people. Not only results in in lower work for you guys (Because you don’t have to reply to a million basic questions before the actual help starts), but I would hope it mostly results in a faster resolving time for the customers. Right now it seems like no one has a single idea about when it will be reinstated or not.

Also why do the people that get one of the last two messages you post still get a default response saying it’s permanently blocked when apparently it isn’t yet.

Did an update on my own ticket now thanks to your answers. Already got a new copy of the game that is now waiting to be activated to the old account.

Ticket numbers is: #121025-001807

Thanks a lot for the response Gaile. One last question then. In the ticket follow-up question you used several different ways to discuss the Fraudulent key problem.

I myself got the following response: Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy. *
however the following is also used: *Account closed for payment fraud; awaiting review
and then this one also: Account closed for payment fraud; will not be reinstated.

To me it seems like the last response means you won’t be able to reactivate your account at all with a new serial, so there is no need to follow up on the ticket (I’m guessing it might be responded with a final answer and closed then). When you have the other two messages should we follow up on our old ticket or make a new one to ask if we can reactivate the account with a new serial.

I have the same problem here of course.

First it took me a week to figure out what the problem was (Because the error codes aren’t helpful at all and ticket response is VERY slow). Now I’m guessing it will take me another week to get an official answer saying you aren’t able to reactivate your account. I mean, come on… It must be a lot harder to answer all the freaking tickets than post a simple statement on the forums saying why you can or can’t reactivate your account. Right now people are just waiting for a response on their ticket. And then asking the same questions over and over because they’re not getting a response at all. I mean, you would hope our official ArenaNet Support Liaison would know the answer to it.

I do want to play your game ANet and I don’t mind paying for it, however only if I can get my old account back and I know plenty of people feel the same way about this. I do have to say that I’m already extremely demotivated to buy the game again, because of this ‘support’.

All in all I very much doubt that they will be helping us any further. Whether it is suppliers that give their customers fraudulent keys or family members charging back payments because they don’t know what it was for…. I very much doubt that this is a proper way to treat people who are so willing to buy the game again.

Gaile, can you maybe tell us if this if you can still reactivate your old account if you buy the copy on this website when you mentioned the following at the ticket number: Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
Seeing you also used the following at some ticket numbers: 121027-000349 Account closed for payment fraud; will not be reinstated.

“121022-002419, 121025-001807 Fraudulent purchase. Please contact your seller to get a refund so you can purchase a legitimate copy. "

Figured that much from the reply on my ticket, however I still don’t have a reply on my question if I can use that copy of the game to reactivate my old account? Already asked the seller for a refund.

I don’t even care about them taking ages to respond to ticket, the main problem here is that it’s just kitten hard to figure out what you are banned for, seeing you NEED to make a ticket to get that answer. Why not use error codes that actually have some sort of meaning and list them on your support page? Now it took me literally a week to find out why I was banned in the first place and now it will probably take me another week to figure out how to solve this issue. It probably takes a lot of manpower to resolve all the tickets and it takes A LOT of waiting time on the users end to know what issue they have. How are they supposed to solve it then? Right now after a week I have a reply. Now if it was a unikittenror code I could just tell the other people what their issue is… Right now I can’t, just because it might be 10 different things as well. And tada, a lot more work for support, unhappy customers and a bunch of kittening.

The second problem is that support doesn’t read our tickets at all. Why even give a text box where you can describe your problem and ask questions if all you receive is one of the default e-mails?

Anyway, for the people apparently having a fraudulent key: From what I heard before people were able to reactivate their account, but this was error code 122.
Right now it’s another error code 45:6:3:2114 Now in the reply it said the account was blocked permanently, from which I understand that you are not able to reactivate your account with a new serial. I’m still awaiting a reply if this is truly the case, because if so I won’t be buying a new copy of the game on this website.

Ticket: 121025-001807

Original ticket was from the 22nd.

Well, after about one week at least now I know why I got suspended. Still not resolved though.

121025-001807

Hey there, found my account suspended 3 days ago and made a ticket. Didn’t go a reply yet after 3 days so I made another ticket (I know I know). I did get a response on that but it got send to payment review. Still need it resolved after 3 days. I understand the ticket that ticket that is waiting now is now 3 days old, however the first one is and it’s about the same issue.

Original ticket with no replies: 121022-002419 Duplicate 10/22/2012
Second ticket: 121025-001807 Waiting 10/25/2012