Guild Wars 2

Are people still having this issue? Got so bad that I quit playing altogether for a few months... I’m trying to get back into it, but my computer keeps crashing before I can figure out if I’m gonna get d/c’d. Once I fix that issue, I’ll post an update on this one. /:

@Dark Magi: That’s a good point, but it’s hard to believe that it isn’t Anet’s fault. This issue has been around for upwards of four months, you would think there would be a fix by now. In any case, I’ll wait it out until the 28th, as well, but if that doesn’t fix it… I’ll cry. Seriously.

I can’t even begin to express how frustrated I am with this situation. And I thought WoW’s customer service was terrible…

Shadex.3560:

After going back and forth with emails from the tech support. Here is their diagnosis. To them it’s only a problem on my end. They even told me that because I have a USB adapter that is the problem and that I should “upgrade” to a more recent technology like a PCI adapter. If I can’t do that, only play this game if I’m connected with an Ethernet cable to my router directly(which is upstairs). Which is out of the question.

So I asked for a refund and they are processing it..I’m sad to leave this game because I loved it so far but I can’t play it and I just don’t see a fix coming any time soon.

That’s ridiculous. They’re just saying that because they have no idea what’s going on and they don’t want to look the fool. It’s unbelievable. Hate to say it, but this has pretty much ruined the game for me. I really loved it, too, but like you said, I don’t think there’s going to be a fix anywhere in the near future. /:

I agree with you on that. The customer service from Anet is minimal at best. It’s really frustrating, because it’s such a fun game. /:

Game just crashed completely. Tried to send this report to Anet, was told that there was an error sending my email. This is RIDICULOUS. Strongly considering not playing anymore.

Not sure if this will help, but…

• Crash <—*
  Assertion: NetGameClientAccountIsLoggedIn()
  File: ..\..\..\Game\View\Default\VdfContext.cpp(1387)
  App: Gw2.exe
  Pid: 3484
  Cmdline: -isRelaunch
  BaseAddr: 00400000
  ProgramId: 101
  Build: 16458
  When: 2013-01-20T22:12:04Z 2013-01-20T16:12:04-06:00
  Uptime: 0 days 0:54:59
  Flags: 0

This is getting totally ridiculous. My fiance bought the game for me for Christmas, and it ran perfectly for the first week or two. He bought himself the Digital Deluxe copy, and both accounts ran without any errors until recently. It’s aggravating (to say the least) to try to play a game you love and get kicked every 1-5 minutes. Not only that, but the kicks are getting more frequent and harder to deal with. Before, we could just wait ten minutes and then log back on for another twenty before getting kicked. Now, it seems like no matter how long we wait, we continuously get kicked. And if that weren’t bad enough, even if we manage to get five minutes in, we get kicked at the worst possible moment – for example, in the middle of a boss fight. There are moments when I want to smash my computer, I swear.

This is an extremely widespread issue – I don’t understand how that isn’t obvious. Players all over the world, with a large variance in ISPs and setups, are all dealing with the same issue; clearly, it’s something on Anet’s end, and it should be dealt with. (We’ve tried everything, and it’s definitely not on our end. Besides that, the fixes that have been provided are only meant to be temporary – we still need a permanent fix!) This problem has been around for way too long and for too many players NOT to warrant a fix. It’s frustrating to come to tech support looking for an answer just to discover that there isn’t one – everyone else is just as clueless and upset about it as I am. I can’t help but feel ignored and undervalued as a player.

Also, I understand that you want to gather as much information as you can, but do you honestly need to ascertain that it isn’t your fault at this point? Look at the facts: it’s happening to everyone, everywhere, and it’s only started happening since a patch that you put out. Personally, I’d be less angry if you all just came out and said, “All right, we screwed up. We’re sorry, we’ll fix it.” Even if you had to completely shut the game down for a month. Seriously.

I really, REALLY love this game, but it’s getting to a point where I don’t know if I want to play anymore. I hope this issue can be resolved. /:

P.S. @everyone: My fiance said that everyone who is experiencing this problem should email Anet. We need to stay active about this issue until they fix it, because either it gets fixed… or GW2 is going to lose a whole lot of players, that’s for sure. Maybe we should all go back to GW1 with the way things are going…