Guild Wars 2

But they told me to post here for the dev because the support is not allowed to do this …

i e mailed them a lot they just told me they can do nothing what should i say ?

CptAurellian.9537:

Anyway, got my lost ascended weapons chest back from support. Seems they handle the stuff reasonably.

wtf is this ? support just telling me they can’t do nothing and asked me to post here to solve my problem lol

Danikat.8537:

I’m not sure that would work. This might sound weird but legally you don’t own anything in the game – the gold, items, even your characters are Arenanet’s intellectual property. All you get when you buy the game is access to a service – the game and the things in it (and the opportunity to purchase access to additional services in the form of buying gems).

So from an legal perspective no one lost anything – you still have access to the service. (And one of the points on the User Agreement states that access may not be possible at all times so the down time is covered too.)

Actually i m just asking “UFC Que Choisir” what can people do about this nothing else ^^

For people who consider they lost a lot and guild wars 2 support doing nothing for them i guess you should contact a Consumer organization

Galtrix.7369:

hottotrot.5269:

Galtrix.7369:

RoseofGilead.8907:

Galtrix.7369:

Phh. Apparently an ascended drop wasn’t worth replacing. Thanks guys. I think I’ll take a long break from this game.

Did you try contacting support?

Twice…. on two different subjects and I still haven’t received a response

No patience, it has even been barely a day since the servers came back and you are whining about not getting a reply.

My my, aren’t you quick to judge. One of my emails was sent 6 days ago.

Anyway any mail about rollback to have stats back is we can’t do nothing for you, thank you bye !! I like this kind of game !!!

Do something for spvp players please, your support really doesn’t care about us

Otoshigami.1083:

Alaoglu, I’ve already sent my request to the support, because I think that this is a real issue. To everyone who thinks that compensation is not needed: you should value your time more

i try english support now, french one was just ignoring me, linking me forum and not reading my post at all

they should pay their mistake for people who are complaining one by one

Otoshigami.1083:

Okay,to everyone who wrote something like “getting to play the game again is the compensation”. I have very limited time to play GW2. After work I can only find about 2 hours to play this game. And yesterday was the first time a miniature popped out from my Black Lion Chest. I was really happy. I invested time to make progress in this game and got an item I really wanted. But then rollback came and erased my whole progress I’ve made yesterday. Miniature, these two hours I could do something entirely else, everything. And you dare to say that “getting to play the game is the compensation”. Yes, this game is really fun, but getting to play the game is something that should be normal, not any additional compensation. To be honest I feel that ANet should at least give a token of apology. Almost every MMO does that.

i guess you should spam support so they will see a lot of people are disapointed

downtime is not a problem the problem is the wast of time in competitive mod for me or farming or something else for other people

JustTrogdor.7892:

Your compensation is the life lesson that things like this happen and despite whatever discomfort you experienced from it you managed to survive.

my life lesson is to rage about this

french staff doesn’t care about players as i can read i will try with english one then ragequit this game

I submit a ticket too about what i lost and didn’t play since the Rollback. I m really disappointed about this game now. I m feeling like 15 days of spvp rush for nothing and playing other game. I really hope they will repair their mistake for disappointed people or i m pretty sure they will lose some players

i lost 8 winstreak in spvp from diam tier 6 4 pips to tier 4 0 pip and some achievements about pvp wings and i don’t understand why i lost this. I hope they will do some compensation about this wast of time because i think pvp players don’t care about those exotic stuff bugs