Guild Wars 2

Jeffrey Vaughn.1793:

Where exactly is it stalling? If you’ve looked at the other threads on the subject, it’s been noted that it’s an extremely difficult bug to track down, so there are additional changes in the 10/1 update, in addition to the ones on 9/24 to catch the most common issue.

Many of us have the problem of the NPC`s (except Trahearne) not following us, when we should escape the cave. “Escort the researchers to the southern exit with Trahearne” is the step I`m talking about. There are also screenshots attached in this other thread showing the spot where the NPCs don`t wan`t to move away from.
https://forum-en.gw2archive.eu/forum/game/story/Forging-the-pact/page/3#post250612

Edit: I attempted to do this quest again. The NPCs didn`t follow me and Trahearne after “Escort the researchers to the southern exit with Trahearne” step triggered. But when I took a closer look at the map I noticed an Ally Follower far away from us. Krew Leder Dobbs didn`t follow us into the cave, he stayed at the little house where we previously had fought the waves of undead. I went back for him, but he wouldn`t follow me. I restarted the quest, this time Dobbs managed to follow us from the house to the cave and when it came to a point that we had to escape it every NPC followed me and Trahearne. Successfully finished the quest this time.

I got a copy paste answer too this morning about the September 21st, I was about to send an angry reply, BUT when I saw Shunkan`s message here I decided to log in first and see if I find a mail. AND OMG THERE WERE MY ITEMS!!! YAY I missed the Rytlock mini so much!
Only thing I can think of is that there was a delay in the ingame mails or something.
Either way, don`t give up hope guys.

I posted this in the Collector’s Ed/DDE Item Questions thread (twice), but since that one seems to recieve no official reply, I`ll try to repost it here.

I got a reply on my ticket yesterday, claiming that they replaced my accidently deleted items (mini, chalice, tome) on friday. It is not true! I haven`t gotten any mail. I`ve been waiting for a replacement since the first day of headstart. I didn`t mind to wait in the beginning, but now I`m starting to become more and more dissappointed with each day passing by and not getting a decent and topic related answer from the support team.

Original ticket: 120825-010443 Closed by me when told to wait for a fix 08/25/2012
Second ticket: 120914-002059 Updated 09/14/2012

There are many of us with this problem (getting a reply claiming we got our items replaced while in fact this never happened)

What is going on?

EDIT: 120914-002059 got solved this morning. Got my CE items resent. Thank you.

I got a reply not so long ago aswell, claiming that they replaced my items on friday. It is not true! I haven`t gotten any mail. I`ve been waiting for the replacement since the first day of headstart. I didn`t mind to wait, but now I`m just very dissappointed. My last hope is posting here. It seems the persons who reply to my ticket don`t even read the communication history. And where do they even get the info that the items were replaced when they weren`t?.

Original ticket: 120825-010443 Closed by me when told to wait 08/25/2012
Second ticket: 120914-002059 Waiting 09/14/2012

The same happened to me just now. NPC`s won`t follow me, therefore I can`t get out of the cave (iirc a charr headbutts down the baricade). I also got a constant “This content has been temporarly disabled. please try again later” message.
I`m a bit sad to see this quest bugged because it worked when I did it on my first character.

120914-002059 (original 120825-010443)

I haven`t gotten item replacement, been waiting since the first hour of headstart, when I accidently lost the mini, tome and chalice due to character deletion.

Thanks in advance

First ticket (120825-010443) was sent 08/25/2012, I was told to check out the forum for fix so I closed it. (This might have been a mistake)

Second ticket (120914-002059) was sent 09/14/2012 after I had read on the forum that some players got their items replaced. This ticket only got a totally unrelated answer (about guilds -.-), after that it was marked Awaiting Approval. It has been 9 days and this ticket has never gotten a proper reply, I don`t even know what is going on with it. I tried to update it yesterday.

GaileGray.9587:

Ameline.3486:

Hey Gaile,

I too made the unfortunate mistake of accidently deleting my Rytlock mini, Tome of Influence and Chalice of Glory on the first day of headstart.

I sent in a ticket 08/25/2012 Ref. number 120825-010443 to ask for help. Chris from the Support Team answered me saying that there would be a fix in the future and that I should keep an eye on the forums. So I closed the ticket and I was waiting patiently for a fix. I`ve been checking the forums regulary these past few weeks and a few days ago I saw that there is a second distribution available for those that accidently deleted their items. So I sent in another ticket.

09/14/2012 (so a week ago) Ref. number 120914-002059
Strangely I got an answer about guild problems. o.O I updated the ticket. For now it has the status Awaiting approval. Am I in queue now for a second distribution or is this approval about something else?

Thank you in advance

When you say a second distribution, did you already get a set of replacement items?

The “awaiting approval” indicates you’re in the queue for replacements. There’s more information in my latest update in the CE/DDE thread. (And you can add 120914-002059 to that thread, if you wish.)

Thank you so much for fast response, I really appreciate it.
No, I didn`t get a set of replacement items. In my head I counted the the original ingame mail the first “distribution”.
I checked out the CE/DDE thread and I saw your newest post about the devs coming up with the solution and the codes etc. So I`ll just wait a few days more and see what happens.

Hey Gaile,

I too made the unfortunate mistake of accidently deleting my Rytlock mini, Tome of Influence and Chalice of Glory on the first day of headstart.

I sent in a ticket 08/25/2012 Ref. number 120825-010443 to ask for help. Chris from the Support Team answered me saying that there would be a fix in the future and that I should keep an eye on the forums. So I closed the ticket and I was waiting patiently for a fix. I`ve been checking the forums regulary these past few weeks and a few days ago I saw that there is a second distribution available for those that accidently deleted their items. So I sent in another ticket.

09/14/2012 (so a week ago) Ref. number 120914-002059
Strangely I got an answer about guild problems. o.O I updated the ticket. For now it has the status Awaiting approval. Am I in queue now for a second distribution or is this approval about something else?

Thank you in advance