Showing Posts For Ametenshi.8792:
Yep. Fair warning to everyone. Good results have absolutely no bearing on what can happen. My main account with the collector’s edition? Zero problems until recently. The one I’m trying to gift to a friend? It feels like being Dr. Jekyll and Mr. Hyde.
Now to work on another ticket involving gems on the main account. I have patience, but too often that patience is repaid by “Why didn’t you do anything earlier?”
Gave it the old college try. Chargeback, August 27th to September 11th.
There’s a “priority” system it seems. Waiting since the 27th here.
I’ve seen the list—because I have the free time to look through these things—along with the Reddit thread, and it is very much -not- close to 10,000 with that same poor password policy. We even made it a joke of our Sysadmin and Security course. It’s just a stretch of the truth. A lot, yes. Most? Pushing it. 10,000? Out of the air, buddy.
With so many non-dictionary, arbitrary passwords being pushed aside, I’d be more inclined to believe that plaintext transactions were in place on launch week. Bigger companies have made the mistake on accident. Maybe something else, but it’s humorous at best to think poor password practice is the root of the problem.
End users are silly, but this is a wildfire.
Still nothing. Account Recovery results in an ambiguous response of “There’s been an error. Please contact support.”
This was not a headstart at all, still waiting on an original issue since the 27th along with what looks like a compromise.
Can’t access original ticket. No email from ArenaNet on the 27th, presumably due to launch week issues. Current ticket is Incident: 120907-002189.
(edited by Ametenshi.8792)
“Safeguarding” is useless advice. It is at best anecdotal. 2 accounts, one compromised, another not, and both with completely unrelated password conventions. There may be some people who used far too simple passwords, clicked on horrible links and got keyloggers jammed on their systems, but that little bandaid comment is all but useless for the rest of us.
A better idea would be to open the live help chat again.
http://en.support.guildwars2.com/app/chat/chat_home/
No rhyme or reason to the compromise, keep the coincidences and quackery out.
I don’t feel your pain completely, but I feel it. I’m able to play, but the copy that I bought for a friend (while still under my control, mind you) still isn’t available. No idea if it was hijacked or part of a launch week error, as the registration was giving horrible errors after entering the information.
Hope to see you with us soon. Along with my extra $60 justified.
It doesn’t help if you bought the game when the authentication servers were screwed up and you weren’t even able to make a character, THEN were hacked, even after using a convoluted password.
In need of a resolution today, this has gone on far too long. Regardless of the load, no gameplay since the start due to a hack just isn’t right. The response with an XKCD comic may seem cute, but honestly get rid of that. It’s insulting, and there’s a much bigger problem at hand here.
(edited by Ametenshi.8792)
11 day old ticket out in the wind, this really doesn’t need to be reset just because the account is lost.
I can’t access the ticket status of my friend’s original account because we can’t log in with the account at all. We are receiving the error message:
“The email address you entered was not found. If you have an active game account, please try again.”
Not a password error, after testing my account with an incorrect password. We received the same message on the original @plaync account.
This is a new drop in service since the original issue on August the 27th, when we put in a ticket and could not log in during a server-side issue with registration. After hearing about the rash of hacks, we checked to see this notice.
Please advise, we’ve been waiting patiently since the 27th, and I’m essentially out $60 with a dud gift.