Guild Wars 2

It is really annoying when players spend the time it takes to try to complete the Gendarren Fields map only to find out that one of the Points of Interest is inaccessible and they cannot finish the map until it is fixed by Arena Net’s programmers.

Not sure if this is the right thread to add this bug report to, but when I created my Thief, the character creation process started out just like all of my other characters where I got to choose the race, sex and then the specific looks section where I chose the height of my character. As soon as I chose his height, the process skipped to the part where I was choosing his story line and it skipped all the rest of the creation process where I was supposed to choose the armor colors, facial and hair colors and features. I know that I can purchase a makeover kit to fix the appearance the way I want, but I should not have to purchase anything to make up for a glitch that happened in the program during the process where I was creating my character.

Is there somewhere I can request a free makeover kit to fix the appearance and give me the chance I should have had in the first place?

P.S. Coat was not transmuted

I have a mesmer that is now colored half light blue on the top half with his coat, that matches my elementalist’s colors, and the bottom half has remained the original colors I chose when I created him. The problem started with me switching to a new Acolyte coat and now no matter what coat I put on him, it is always the color scheme of my Elementalist, which is completely different than the color scheme of my Mesmer. Don’t know what to do about it and I have not reported it as a bug yet, because I wanted to check for similar problems here first.