Guild Wars 2

I’m really glad that i made this thread yesterday. 3 h ago i finally regained my account. Thanks Gale and Support Team.

Hi today is the 14th day im waiting for a serious answer on my ticket (120828-008637). I got 2 automatic responses that didn’t even partly help me deal with thatkittenhacked account. I posted in every thread i read all the reddit posts, i added all the information needed but I’m waiting.

I’ve been waiting so long i don’t even know if anybody will ever really read that ticket. A new ticket i opened after 7 days (when it was stated it only takes 3days for a support ticket to get it done) was declared as duplicate. Well guess what without any option to directly contact the support and no answer i think that nobody will EVER read it and therefore try a new ticket. I hope that someday i will be able to play that kitten game.

Hoping that somebody able to help me reads this.

Greetings Baringo

Trying here too. Waiting for 12 days now. Ticket 120828-008637.

Hacked Account. States that i sold ingame stuff for real world currency.

12 days…

Trying here too. Waiting for 12 days now. Ticket 120828-008637.

Hacked Account. States that i selled ingame stuff for real world currency.

12 days…

GaileGray.9587:

crazyguy.3675:

Thanks for the info, it seems i’ve done it correctly this time. Created a new with the date and ref# and closed the other ticket I had.

I hope this gets looked at faster.

Baringo.1734:

I closed my redirecting ticket to my older ticket. But i kept my 9 day old german support ticket open as i think/hope/guess that i may get an answer someday.

But i also made a “new” ticket (3 days old) with the english support as i can priorize tickets there with tags (Hacked account) which is impossible with the german support… so no i won’t close that ticket :P

orca.1806:

I closed out my additional tickets as per this post. Please don’t be steering me in the wrong direction, Gaile =/

ONEone.4823:

lovely, that doesn’t help me. i created a new ticket (as suggested) and closed my old one (as suggested). i guess i will see if i can re-open my old ticket or i will be waiting even longer for a response…

Kirjon.8612:

Any idea on when the ‘prioritised’ tickets prior to Sept 2nd are actually going to be complete then?

Can each of you give me your 12-digit incident or ticket number (or numbers)? Please post them in your post above, when possible, to add to the thread. Thank you.

Sry just woke up (8am germany :P). Thx gaile for the first human response i ever got. I updated my first post with my ticket nr (oldest:120828-008637). I hope i will finally be able to finish the starter areas (maybe tomorrow please).

I closed my redirecting ticket to my older ticket. But i kept my 9 day old german support ticket open as i think/hope/guess that i may get an answer someday.

But i also made a “new” ticket (3 days old) with the english support as i can priorize tickets there with tags (Hacked account) which is impossible with the german support… so no i won’t close that ticket :P

edit: Here is my oldest ticket number
120828-008637

Tickets:
120828-008637 (ger support) waiting for an answer for 8 days now

120902-006184 (Hacked account – Ticket submitted August 28 – Ticket number – 120828-008637)

120903-005200 (new ticket with eng support)

I tried to log in last tuesday, got the message “Account blocked due to unacceptable behaviour”. Transformed over the days to “account terminated due to selling ingame items for real world money”.

I have to add that I, of course, never did any of these things. I noticed a login to my account from CN (guess china) on august 28.