Guild Wars 2

Smooth Penguin.5294:

People keep beating the dead horse argument about Anet having poor security. Well let me share a quote from the OP:

Biggie.9847:

I’ve only logged on a few times to make sure my character is where I logged him out, mainly because I get 80 emails a day to authorize a log in attempt from China. I don’t think my account has been hacked because I’m able to log into the forums here, so WTH is going on?!?
[Incident: 121021-000314]

80 e-mails a day to authorize a login attempt from China? At what point does one think this isn’t a huge problem? You only get authorization e-mails when SOMEONE ELSE HAS YOUR E-MAIL AND PASSWORD. So instead of changing the password, he let it go. Then, the hacker finally got access to it, and used it to move Gold through the account. Thus the ban for illegal Gold trading.

Gaile and the team keep linking Mike O’Brien’s article about security, but no one reads. The only ones who have a right to complain are those who got their accounts banned due to a bug. Everyone else falls into one of the following:

A) Login and password stolen from another site
B) Password too simple, or too common
C) GW2 password too similar to another password that was stolen
D) Keylogger on PC (lack of personal security)
E) Shared account with a “trusted friend”, only to have everything disappear

Hackers don’t steal accounts to play on, they do it to launder stolen goods so their bot accounts are kept safe. I assume a majority of everyone who gets banned and says they never did Gold trading is telling the truth.

TL;DR – If more people would learn to be more secure about their pws, there’d be less support tickets. Less support tickets = less problems = more time for Anet to respond to real issues.

ps – Don’t knock on Peggy. He’s wonderful.

well to answer some of your questions..

A) Login and password stolen from another site =Dunno about this but I don’t broadcast info anywhere.
B) Password too simple, or too common=Pw is 11 characters long with upper case, lower case and symbols
C) GW2 password too similar to another password that was stolen=pw is totally unique to GW2
D) Keylogger on PC (lack of personal security)=not 100% sure on this but have 2 antivirus programs on my computer which I scan regularly. Plus use firefox with no script running.
E) Shared account with a “trusted friend”, only to have everything disappear=Other than my wife no one in my age group plays games so my friends for one wouldn’t even know how to log on to my account or for that matter care.

And once I started to get emails I did change my pw a couple of times but it didn’t stop the authorize access emails from coming. I do have the mobile authenticator now which at the time my account was blocked it was still in beta I believe. So no it’s not a dead horse…..

Seems every new MMO needs some sort of an authenticator at launch…

Only if they had phones….

A better system needs to be in place…

I was mad because my account was banned and not so much as an email was sent to warn me! I paid a lot of money for a collectors edition I had no access to. I sent an email last week when I tried to log in and couldn’t. My time is limited so my play time is limited. So this past weekend when I could play, I actually couldn’t. I had no knowledge my account was banned. I just figured a company that has experience with MMO’s would have additional layers of security prior to launch to keep things like this from happening. Plus to top it off the only way I could resolve this was to send Arena Net an email?!? An email?? Really?? Where is an actually person I could talk to? I mean I could have been up and playing this past weekend rather than waiting for what seemed like an eternity if I could have just talked to a live person on the phone like other MMO’s seem to have. At least in society you are considered innocent until proven guilty. You’re not sentenced until you have a trial. A simple email telling me that something was going on with my account would’ve been great, but instead I’m found guilty and my account is banned. Customer service in a timely manner is all I ask….

It took a while and wish I knew why my account was blocked, but thank you!

Hello anyone there?!?

wow amazing still nothing!

[Incident: 121021-000314]

My account has been wrongly terminated due to no fault of my own, and I can’t get any answers! I’m mad as heck! I paid for a collectors edition of a MMO game that has no customer service what so ever! My account was banned for illegal gold trading. My time is limited and I haven’t been on the game in weeks to do anything legal or illegal. I’ve only logged on a few times to make sure my character is where I logged him out, mainly because I get 80 emails a day to authorize a log in attempt from China. I don’t think my account has been hacked because I’m able to log into the forums here, so WTH is going on?!? I’ve posted to other topics here under account issues and submitted a couple of tickets now. I want answers, or I want a refund for my collectors edition! To get banned and not so much as an email sent to me to notify me that such an action was coming is beyond belief!

Angry and disappointed customer….

[Incident: 121021-000314]

I’ve got the same code and I’m mad as hell right now for the lack of customer support, because my account has been banned when I haven’t even been on the game in weeks. I’ve logged on once or twice just to make sure my character is still where I had left him, only because I would get an email to authorize access 80X a day from China. My account obviously hasn’t been hacked or I couldn’t log into the forums. And I haven’t logged in the game long enough to do anything legal or illegal. My time is very limited to play and my patients is wearing thin! Sad thing was this past weekend was the first time I’ve had in weeks to log in a play, but of course now I have to sit and wait to see if anything can be done. I demand a full refund for my collectors edition if this doesn’t get fixed ASAP!!

This has got to be the worst customer service I’ve ever seen in a game! My account has been terminated due to no fault of my own. I’ve sent in a ticket to try and play a game that I purchased and still haven’t heard a kitten thing!! This is totally unacceptable! My time is very limited as I can only play during the weekends, and with no phone number to call to try and resolve issues involving my account and try to get some playing time in, what am I suppose to do?!?