Guild Wars 2

Do your jobs and get this sent through so i can go buy a game that employs actual people to do customer service.

#130213-000310

I am appaled/
For weeks now, I have been patiently waiting to log into my account, it is as simple as the client isn’t registering my password or something either way, it doesn’t now, i will be getting a refund.

I am posting here to display utter shame, disgust and more so disappointment in not only the game devs, but the staff and the customer service, and you too Gaile, if you are reading this.

Not only have I unfairly been locked out, my tickets have gone ignored for 5 months and even prior to this being hacked, but, your customer service sees it fit that i am treated with ignorance and laziness. they have not even looked at my issue, 3 other people have the same issue, has it been looked at ? not in 5 months at least. Not oly that but i am constantly asked to post my ticket number or put a ticket on, upon doing this my threads are locked and nothing is done or fixed, you just sweep it under the table so no one can see. Anyone frequenting the account issues board can see this is nothing but second nature to the mods.

Now i ask you one more time, fix my account or refund me. Is it that hard? Stop being pathetic and lazy and do what is due to your customers. I am disgusted, Anet, you have dropped the ball.

Can’t log in, have sent tickets, says password is wrong.

Sounds exactly like it ^

p.s i love ur game otherwise

i tried deselecting the checkboxes, on my 9th pasword reset now. even sent a ticket in for a refund, here it is. #130210-000379
atm, idc what solution, either refund or make the account work, i will just pay for another game to play while i wait for GW2 to become better customer service or wait for TESonline, idc, just do something, right now u have 80 of my dollars that i cant access because of your bad customer service, i know this sounds harsh but i have been patient and followed all the things admins ask me to do, and for no result, or maybe to play for a week then another problem

I cannot find it, they never sent me an e-mail with it.

One second I will get it.

i have been trying for the last week to log into my account, i have sent 2 tickets and reset my password to a different one about 8 times, i still can’t log into the game, i can log onto the forums and gw2 website, and the passwords seem to update for them, but i still cant log into the launcher, please help.

I got to this issue from posting tickets, i’m really at my patienece end with this support system. 5 month i been trying to play.

I have reset my password 3 times, and every time I try to log on it says It is incorrect, has been happening for months, either fix it or refund please. ( this is the 5th time ive had account issues with anet, really really bad customer service )