Guild Wars 2

Is this still occurring?

Please let me know if this is still occurring after this post.

Sorry for the delayed response.

Pong, I didn’t mean to offend you. My point was that if our gear was down I would definitely be alerted and be busy repairing it.

As far as I know we’ve heard nothing from Telia so I’m not sure where you’re getting your information. Can you elaborate on what the fix is that’s coming? Is it a fix with Telia’s gear?

Pong, our link with Telia is not down. I can assure you of that

XeRauS, thank you for continuing to provide more information. I can’t speak to why you and Stupendous Man are seeing different results but in all of the pathpings you’ve provided there is a considerable amount of congestion between links which is very likely causing some, if not all, of your problem.

When you see packet loss to a specific host it may be that ICMP is disabled or is being deprioritized on that hop but packet loss between hops is bad.

I’m compiling all of this data so I have a full picture to work with. Thanks again for sending it in!

That is bogus. Do not go to that link mentioned in the mail.

There was a connectivity issue on Christmas Eve evening (PST) that was resolved within a couple of hours.

Are you still seeing these issues? If so, please provide the info requested in this post.

Also, how are you determining you’re not being throttled by your ISP?

Lord Xaldin, I think I found your ticket with the attachment. Based on the pathping Comcast has a hop at 68.86.90.113 that looks busted, it’s at least not passing ICMP.

If the patcher is having troubles getting past that hop to our CDN you’ll be unable to successfully patch. You should escalate this to Comcast and give them the screenshot you gave us.

Thank you to those of you who have sent in logs. I’m going through each and every one we get.

Please keep them coming!

A pathping isn’t the whole story but it’s usually very telling. In this case it’s possible the routers dropping pings are just de-prioritizing ICMP (ping) packets but usually it’s indicative of a problem, especially when seen on the link between hops.

Also, some packet loss is tolerated but it can cause lag and disconnects if it gets too high.

XeRauS, packet loss is amplified the further down the path you go so that could explain the loss between your ISP and Telia, but it could also be a real issue. I’d encourage you to contact you ISP about it and give them the pathping you provided here. I’ll see if we can do anything from our side.

If you have UAC on you’ll need to run cmd.exe as Administrator. You can do that by typing cmd.exe but don’t hit enter. Instead right click on it and select “Run as Administrator”.

XeRauS, I see a couple of issues with the pathping you posted above.

This part shows you have 4% packet loss (4 out of 100 packets) between what looks like your router and your modem. I’d start by rebooting both of those as this will affect your day to day internet traffic not just Gw2.

0 Alan-PC.Home [192.168.1.5]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% NB304N.Home [192.168.1.1]
4/ 100 = 4% |
2 18ms 4/ 100 = 4% 0/ 100 = 0% 10.20.21.170

The problem that is most likely giving you issues with the game is at the hand off between TPGI and Telia. There is 37% packet loss there which is pretty bad and the latency skyrockets from 31ms to 244ms.

6 31ms 6/ 100 = 6% 0/ 100 = 0% syd-gls-har-int1-be-10.tpgi.com.au[203.29.129.131]
37/ 100 = 37% |
7 244ms 50/ 100 = 50% 7/ 100 = 7% las-b3-link.telia.net [213.155.129.245]

You should contact your ISP with the pathping above and report the problem.
Also, you may want to try running the pathping to the EU server and see if packet loss and latency is better there. Being in Australia you may have a better experience playing there.

Hope that helps.

Are you playing in EU or NA?

Can you rerun the pathpings with the below parameters?

If NA – pathping -w 500 -q 100 -4 64.25.39.1

If EU – pathping -w 500 -q 100 -4 206.127.158.1

Ninja edit

Agreed. Your system is very low on available memory when the crash happens.
Do you have any other memory intensive applications running when the crash occurs?

Thanks Poke, I’ll take a look at what you sent me.

Hey Poke, can you run this command from a command prompt (cmd.exe in Windows) and PM me the output? The traces above show a bit of packet loss but having a larger sample will really help narrow it down.

pathping -w 500 -q 100 -4 206.127.158.1

Also, just to confirm are you playing in the EU?
If not, run this command instead.

pathping -w 500 -q 100 -4 64.25.39.1