Guild Wars 2

Inculpatus cedo.9234:

Bravesole.2684:

Gaile Gray.6029:

Inculpatus cedo.9234:

You can contact the CS Team for assistance with duplicates.

Good luck.

This is correct. Only a CS member can give you information on how duplicates are being handled.

I like others purchased several boxes and got lots of duplicate minis. The issue I have is that it wasn’t stated anywhere that you can get duplicates so I reported it to Support and got a different response. There should be a consistent message on whether this is intended (which doesn’t seem to be the case) and if everyone gets a refund or replacement.

It shouldn’t come down to the luck of the draw on which CS person gets my ticket as to whether I am worthy of a solution or not.

Had you destroyed the duplicates? That makes a difference, sometimes.

I haven’t destroyed them hoping that a more customer friendly resolution is presented since it seems wrong that they would sell something that the customer has to delete versus trade in or sell given the customer provided gems/real money and got nothing. I say this since the boxes were not portrayed as being a lottery rng type of item.

Gaile Gray.6029:

Inculpatus cedo.9234:

You can contact the CS Team for assistance with duplicates.

Good luck.

This is correct. Only a CS member can give you information on how duplicates are being handled.

I like others purchased several boxes and got lots of duplicate minis. The issue I have is that it wasn’t stated anywhere that you can get duplicates so I reported it to Support and got a different response. There should be a consistent message on whether this is intended (which doesn’t seem to be the case) and if everyone gets a refund or replacement.

It shouldn’t come down to the luck of the draw on which CS person gets my ticket as to whether I am worthy of a solution or not.