Guild Wars 2

Thanks very much for the advice Illconceived Was Na. I will definitely give that a try.

Hi Gaile,

I was given the advice to post on this thread to escalate my ticket which was very sadly not solved and closed without proper investigation by the support team

My ticket reference number is 121123-000566

My problem is as follows (and you may also see in my ticket):

A few days ago a very nice exotic item with a rare rune in it dropped for me. The rune was worth about 5 gold. So I sent it to my boyfriend in the mail so that he could extract the rune with his Black Lion Salvage Kit so we could sell it and split the gold.
Problem is, he never received the item and I definitely don’t have it in my inventory. We made very sure that his mailbox was empty before I sent it. It just vanished in the mail.
Obviously I was very upset. This bug meant that 5 gold went down the drain because the item was lost in the mail I contacted support multiple times, was very polite and patient, and the final reply was that they are unable to restore any items that have gotten lost in the mail. I don’t think any kind of investigation was done, it was just a standard response. And then support closed my ticket.

Please may you help me with this problem It is pretty upsetting to lose such a rare item because of a mail system bug and I would really like some investigation to be done to see if the item can be returned.

Thank you!

A couple days ago a very nice exotic item with a rare rune in it dropped for me. The rune was worth about 5 gold. So I sent it to my boyfriend in the mail so that he could extract the rune with his Black Lion Salvage Kit so we could sell it and split the gold.

Problem is, he never received the item and I definitely don’t have it in my inventory. We made very sure that his mailbox was empty before I sent it. It just vanished in the mail.

Obviously I was very upset. This bug meant that 5 gold went down the drain because the item was lost in the mail I contacted support multiple times, was very polite and patient, and the final reply was that they are unable to restore any items that have gotten lost in the mail.

I don’t understand? Why can support not return the item that went missing because of a bug in the game? It seems really unfair People will be losing many valuable items with no way of getting them back.

Please can something be done. If the bug cannot be fixed then can support at least find a way to replace items that get lost as a result of this bug in the mail system? I’m now to scared to send anything via the mail because it will go missing.