I have purchased gems before with no issues but my last purchase 2 days ago has been processed with a confirmation email from arenanet and paypal but I am still to receive the gems.
I waited one day and then raised a support ticket which is now over 24hrs old and still no response.
I have also provided the transaction and invoice id from the purchase in the ticket i raised with support.
Can you please investigate.
Incident: 120909-000065