Guild Wars 2

btw i did try to send a message via in-game support, but no response

Hi,
i upgraded to HoT from basic game i bought at release. Since I had a long break, I would like to transfer to Piken Square server to play with a friend. I read that f2p accounts get free transfer upon upgrading to HoT, but i didn’t get any. Still asks me for gems. Can you help me pls?