Guild Wars 2

I too was wondering about this.

JennD.9463:

Cheeseypop.3974:

-snip-

I know it won’t make you feel any better – but at least you got that.. . After 15 days I still have nothing.

Hope you get something soon, waiting is a “kitten”.

JennD.9463:

I have not received any email. I just checked again. I did check my spam folder as well, even though guildwars2 is on my approved senders list. Also, I checked the status on my support account and it shows as still open.

120826-012235

Check the ticket itself, mine still says “Updated”.

I got a transference email.

Response Via Email (Carmen) 09/10/2012 04:10 PM
Hello,

Thank you for contacting NCsoft Support. I apologize for the delay in response time. Recently, we’ve experienced an increase in ticket submissions which has caused us to reply later than we’d like.

I am transferring your ticket to a Billing Support Representative to further assist you. Someone will be in contact with you as soon as possible.

Regards,

GM Carmen
NCsoft Account Admin Team

Hi-five for 2 more weeks?

Do people who have been waiting 10+ days for non-hack/ban related things have any prioritization yet?

Mainly watching Youtube vids and playing gmod. Although there is only so much you can do while constantly checking you email for 12 days.

Assuming 1p a minute to call from the UK I would of spent more money waiting to get a resolution than I paid… for the collectors edition.

GaileGray.9587:

Bina Fydan.3512:

This is really frustrating when we have to sit here and do emails and tickets with no idea if anyone is looking at them…. Or no idea how far we are down the list. If you guys had a support number I have a feeling we’d get this stuff done a lot faster. I know many people can be jerks while calling…. but that is no excuse. This kinda stuff is really alienating. I am sure your support people have phones…. just give us a number xD

Our Support Team offered telephone support foa a number of years. Believe it or not, it actually took longer to resolve an issue via a phone call than it did via a ticket. We do hope to offer Live Chat / Live Help very soon, though, and I think this will meet the needs you’re speaking about.

If it takes more than 11 days to resolve a ticket over the telephone then something is very wrong….

After 3 different support tickets prior to launch asking about the ability to unlink an existing Guild Wars 1 account and being told that this feature would be available BEFORE launch, I now see on the support page that this is impossible.

“Please note: Once you link a Guild Wars account to Guild Wars 2, you cannot unlink them. Choose wisely and type carefully!”

Have I been lied to or is this feature just late and will be implemented soon?

I hate how exploiters get priority.

If support get here my ticket number is 120829-013465.

I’ve been waiting for about 5 days to try and fix my CE code, still nothing.
You might be waiting a while.