Guild Wars 2

Was trolling for 1v1’s all day and didn’t get one until I ran into DAWN in the gh bl. I got killed but thanks Necro whoever you were for finally giving me a fight c:

Yesterday my friend was playing the game with no problems, then last night he sent me a text saying his password wasn’t working and he couldn’t log in. He tried to recover his account but lost his email with the serial number in it. When I logged in today I saw he was online and figured he got his account back so I called him but he said he still hasn’t got his account back. He has submitted a ticket but hasn’t gotten any help so far, is there anything else he can do to get his account back?