Guild Wars 2

TwilightStorm.7159:

Well, finally. I’m able to buy gems, without a time frame. Somehow the issue is fixed!

Perhaps but perhaps not…. consider the following:

Customer XX via CSS Web 09/15/2012 12:47 AM
Hello I tried to purchase using same info for paypal – same email address – same way – same everything! Funds are in paypal so no cc was involved. I was declined AGAIN!

Reply: Thanks for contacting us!

I apologize for the delay in our response; we have an unusually high ticket volume which we are working through as quickly as possible.

In reviewing your account, I can see that I am able to override your purchase restrictions for 48 hours. Please make your purchase within this time frame. If you are unable to make the purchase within that time, you may need to contact us again.

If you still experience issues, please let me know.

Thanks,
Erik
NCsoft Account Support

Customer: (ME)
I appreciate the “window” but I do not appreciate why it is necessary. What exactly is going on that I have to have a window opened to me to hurry, rush, or quickly buy virtual currency from you? I dont understand and would really like to be relieved of this hassle.

Reply: Response Allen via Email 09/18/2012 03:02 PM
Hello Diva,

We have implemented new purchase limits to help prevent fraudulent credit card use. These limits restrict the number of codes which can be purchased for each product per household and/or credit card used within a certain timeframe. For our purposes Gems are considered to be serial codes.

This is a system-wide security measure. Trying to purchase past the limit on a different or new account will result in the same error.

Often, these issues are temporary and you will not have the problem in the future. Unfortunately, we cannot disclose the exact limits of these restrictions because that would defeat the purpose of trying to preventing fraud.

We apologize for whatever inconvenience this may create.

Regards,
Allen
NCsoft Billing Team

Customer reply: Thank you for this explanation. I appreciate the preventative measures in place “in case of” issues that can and do arise with the publishing of MMOs. There has to be something in foundated though that allows “active purchasers” to increase their limit or lessen their security measure in some way. Being able to buy one day for say $30 and then two days later going back to purchase $50 and find that you are flagged is unnerving.

As a consumer we are being forced to “wonder.” Wonder if there is an issue with our personal credit accounts or paypal or did someone hack us or something! That seems to be cruel and unusual punishment to an innocent person whose only intent is to spend money with your company.

As for my issue – is my account free to purchases again? And, if it is and becomes flagged for whatever reason how long of a wait must I endure (again) til it is free?

The end…

I hope this information helps “some” because I feel it will stop a lot of the speculative comments in this thread (including mine) and perhaps offer more resolution type of suggestions. Given the issues presented in my correspondence what can be done to appease both sides here?

Ref# 120904-009443

Update Ok here we go again! Now I am losing my taste for this game. After they have seemingly fixed the issue and I was able to purchase again, I found a few days ago the problem has crept up again. Now let me say because of all this red-flaggery going on with my credit card, I decided to just load funds on my PayPal to avoid all of Anet’s minutia. So I was declined from using PayPal solely in this case which says that I am clearly being flagged for no obvious reason to me.

Is it me or is a company that does not charge a monthly subscription suppose to be making their money from their “cash store” for development and other expenses involved in publishing this game? Why in hell would this be prohibited on such a grand scale? It has caused me to ponder the long-term outlook for this game. Will it be just like the others where the publishers get as much money as they can upfront, hold up all the development, lie and lead on the customer/user base, and ultimately let it die?

I have reopened this case – its been 3 days!

Hello I just got an update today after a nearly a week with no reply. I took the liberty to offer CC and/or paypal info initially. My reply in short was that I triggered their security due to my cc’s fraud prevention. They advised to me to speak to my financial institution (of course I had already done this) and assured me that there should be no further issue BUT I need to use the email associated with my account when I purchased. Since this and paypal’s email were different I added it (gw2 email to paypal) and was able to successfully purchase again.

I hope this helps someone in this long list of complaints. I do believe you will need to wait for them to contact you so that you have some knowledge that the flag has been lifted. Good Luck all and happy gaming.

Ref# 120904-009443 – Hello – I have waited several days to get some feedback as to why I cant buy GEMS. I have purchased successfully in previous transactions but now can no longer purchase either with a valid CC or PayPal. I have also tried submitting this as a bug report in world. Would appreciate some feedback, this kind of thing ruins it for people like myself on instant gratification highs

I should note that anyone who attempts to buy and cant but persists (like I did) to try repeatedly (approx 4 times) to purchase should be aware your credit card may get flagged like mine did for fraud prevention. Once I cleared that up, then I figured NC Soft flagged it as well. Either way there is no issue with paypal or my CC at this time – Unblock please heh.

Thanks for your review!