Guild Wars 2

No one has access to my computer let alone my games I have two different passwords they would have to get through before they have access to any of my stuff.

Two days ago I logged into my account and played for a couple of hours. I then logged off for around 4 hours and came back and found the my characters were deleted. Y did you delete my characters for?

I logged in this morning and all my characters were deleted. It now takes me straight to the new character creation screen. I would like my characters back please.