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Computer Crashes when running game

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Posted by: Drakus.2719

Drakus.2719

This is partly incorrect. If you actually read all the posts in this thread, you will notice that all of the solutions in the link you provided have been attempted to no avail. Even then, they are still doing work arounds that should not be required to play a single game.

All the solutions in the provided link are using old driver versions, or plugging directly into a modem.

Even in the end the poster states:

Extra note to all those reading is always try everything that goes through your mind, before actually blaming the machine you are playing on, because the problem is in the client itself and not your PC’s…

Essentially he is saying, “I had to do this to get it to work, when I should not have.”

Computer Crashes when running game

in Account & Technical Support

Posted by: Drakus.2719

Drakus.2719

Is this the same issue as stated in this thread?

https://forum-en.gw2archive.eu/forum/support/tech/Crashing/first

Crashing

in Account & Technical Support

Posted by: Drakus.2719

Drakus.2719

For those of you that are crashing, what is the size of memory that GW2 is using when it crashes? You can view this if you can ctrl +alt + delete out of the game when it locks up. If it is above 1.5g then you might be experiencing an issue with Windows. Windows by default, I believe, only allows applications to use up 1.5g of memory. You can override this though. Here is a link to show you how to do this:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=9583842&linkID=9240697

I had an issue that was causing me to crash intermittently and usually when I entered WvW or crowded places. Sometimes the crash would give me an error stating that the memory could not be written a specific address. Other times I had to kill the GW2 process in task manager. After I enabled Windows to allow programs to use more than 1.5g I have not had a single crash. I have played WvW for several hours and run all around LA. Good luck. Here are my specs.

AMD 965 B.E. stock speed.
ATI 4890
4GB Ram
Windows 7 32-bit

You are referring to a solution on a 32-bit platform. This issue is affecting both 32 and 64 bit systems.

As I attempted to create this poste earlier, I had the GW2 launcher in the background. It had completed it’s updates. As I was still typing, my system froze as if I was in the game. Screen locks up and I can hear buzzing in my speakers. This seems to be an issue with the GW2.exe or some process GW2 is running. I had my system powered on all day while at work, and I go to update GW2 and my system crashes the exact same was as if I was playing it? I can run Skyrim on max settings with HD content downloaded and not even have a glitch. This is almost to the point of quiting the game all together as I have no idea how much damage 5+ hard shutdowns a day are having on my system.

Crashing

in Account & Technical Support

Posted by: Drakus.2719

Drakus.2719

First off, this is NOT a 32-bit OS issue. This is an all around OS issue.

I have 64-bit Windows 7 and am getting ALL the issues above. Please read through the entire thread before throwing out this is a 32-bit issue.

Crashing

in Account & Technical Support

Posted by: Drakus.2719

Drakus.2719

As requested, adding my advisor report:

Crashing

in Account & Technical Support

Posted by: Drakus.2719

Drakus.2719

I had same problem b4. Constant crashing my game or pc. Its happen bcoz i tweaked my ram in bios. Then i set it to auto… Now i playing the game without crash or error anymore with full graphic setting. Plz check if u all hv a custom tweak in your hardware.

No custom tweaks to the mobo.

Have previously reset all mobo settings to default. Updated to latest BIOS.

System still freezes/crashes only in GW2.

Crashing

in Account & Technical Support

Posted by: Drakus.2719

Drakus.2719

Currently we are investigating a known issue with 32-bit operating systems and Nvidia GTX cards. Unfortunately there is no ETA for a fix at this time – though I am glad to hear Grizzle that you haven’t experienced the crash in a while. It is possible that this could be a driver based issue since you have a GTS Nvidia card.

I would recommend a clean installation of the newest drivers since yours appear to be a couple of months old. If anything this should at least improve performance for you.

This does not solve my issues. I have uninstalled the drivers. Restarted. Installed Driver Fusion, uninstalled all information for video drivers. Restarted. Installed latest drivers from Nvidia.com. Restarted. System freeze still happens, and a hard shutdown is required. This does not happen in any other game I run on my system.

Crashing

in Account & Technical Support

Posted by: Drakus.2719

Drakus.2719

This is the only ArenaNet file I have in the suggested folder. I get a full system lockup. No BSOD, just the game with the audio looping. I have waited upwards of 10 min to see if the system would respond, but to no avail. I am forced to hard shutdown my system every time this happens. I can run anywhere from 15 min to a couple hours before system crash. I am doing nothing specific when it crashes. Can be running across the plains, fighting a monster, or checking the vendor in a WvW match.

The following site has many people with the same problem:
http://www.guildwars2guru.com/topic/54373-guild-wars-2-crashes-quite-frequently/

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