On Septemer 5th, I bought 800 gems and spent it on a character slot. I did not receive the character slot and have made a report in-game, through the ask a question support site, and now on this forum. I have yet to receive any response from the support team in any form.
Order number: 28525535
Order date: 9/5/2012
800 Gems
and Incident: 120905-005881 on the ask a question site.