Guild Wars 2

Posted by: Ebon.8769

What does the error message look like?

Freezing/crashing

Posted by: Ebon.8769

Memory checked out with memtest and prime95.. Ran gpu and psu through OCCT. Both passed. No errors..

Tried adjusting RAM mhz, voltage and cas latency. No go. I’m experiencing a grotesque jump in page faults when I load the game (spikes of 470-520). I have 16g of RAM.

I either crash or freeze within 30 seconds of loading my character.

Probably due to the page faults? This only occurs with GW2. I can play Borderlands II, and Vindictus both at max settings without a hitch..

Freezing/crashing

Posted by: Ebon.8769

When I was kicked from the game, I got an error message. At the bottom of the error message is the following:

—> Error Logs <—
ot instead
Model ‘0×0071f7’: Can’t unlink child ‘0×00e745’ from parent bone ‘leftgriphand’, there’s no bone with that name.
Model ‘0×0071f7’: Missing anim or fallbacks: charge
Model ‘0×0071f7’: Missing anim or fallbacks: charge
Model ‘0×00fbe8’: Can’t link child ‘0×00df68’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×00fbe8’: Can’t unlink child ‘0×00df68’ from parent bone ‘root’, there’s no bone with that name.
Model ‘0×0071f7’: Missing anim or fallbacks: charge
Model ‘0×00fbe8’: Can’t link child ‘0×00df68’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×00fbe8’: Can’t unlink child ‘0×00df68’ from parent bone ‘root’, there’s no bone with that name.
Model ‘0×0071f7’: Missing anim or fallbacks: charge
Model ‘0×00fbe8’: Can’t link child ‘0×00df68’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×00fbe8’: Can’t unlink child ‘0×00df68’ from parent bone ‘root’, there’s no bone with that name.
Model ‘0×0071f7’: Missing anim or fallbacks: charge
Model ‘0×0062b6’: Can’t link child ‘0×00b20e’ to parent bone ‘fxwristl’, there’s no bone with that name. Linking to root instead
Model ‘0×0062b6’: Can’t link child ‘0×00b20e’ to parent bone ‘fxwristr’, there’s no bone with that name. Linking to root instead
Model ‘0×0062b6’: Can’t unlink child ‘0×00b20e’ from parent bone ‘fxwristl’, there’s no bone with that name.
Model ‘0×0062b6’: Can’t unlink child ‘0×00b20e’ from parent bone ‘fxwristr’, there’s no bone with that name.
Model ‘0×0062b6’: Can’t link child ‘0×00b20e’ to parent bone ‘fxwristr’, there’s no bone with that name. Linking to root instead
Model ‘0×0062b6’: Can’t link child ‘0×00b20e’ to parent bone ‘fxwristl’, there’s no bone with that name. Linking to root instead
Model ‘0×0062b6’: Can’t unlink child ‘0×00b20e’ from parent bone ‘fxwristl’, there’s no bone with that name.
Model ‘0×0062b6’: Can’t unlink child ‘0×00b20e’ from parent bone ‘fxwristr’, there’s no bone with that name.

Is this a corrupt file issue? I’ve done clean installs — from disc and online. Reformatted, done repair, created a second admin user for windows..

ticket no. 121116-000820 *

Attachments:

NetworkDiag.log

(edited 2012-11-28 08:56:18 by Ebon.8769)

Freezing/crashing

Posted by: Ebon.8769

Tech support has been trying to help me since 11/15. They’ve been very patient and diligent about finding a resolution for me. A big shout out to them — cause there’s only so much they can do via email.

What I find frustrating is that through all of this I haven’t been able to find a solution either (pictures and logs I’ve posted abt hardware tests). I’ve done by best to check for any potential software and hardware issues, following advice from tech support, and googling/digging around.

I really am curious as to what the problem could be..

(edited 2012-11-27 21:28:34 by Ebon.8769)

Freezing/crashing

Posted by: Ebon.8769

’’Hello Ebon,

Thank you for getting back to us on this issue. Unfortunately, we’ve executed all possible troubleshooting steps for this issue and we’re unable to find anything that would explain why this is happening. At this time I will have to suggest that you seek out local computer support by speaking to a trained PC technician for further assistance.

If there is anything other issues we can assist with, please let me know.’’

From tech support..

Freezing/crashing

Posted by: Ebon.8769

[Nov 18 08:00] Self-test 96K passed!
[Nov 18 08:00] Test 1, 3100 Lucas-Lehmer iterations of M24903681 using FFT length 1280K.
[Nov 18 08:02] Test 2, 3100 Lucas-Lehmer iterations of M24903679 using FFT length 1280K.
[Nov 18 08:05] Test 3, 3100 Lucas-Lehmer iterations of M24092961 using FFT length 1280K.
[Nov 18 08:07] Test 4, 3100 Lucas-Lehmer iterations of M23892959 using FFT length 1280K.
[Nov 18 08:10] Test 5, 3100 Lucas-Lehmer iterations of M23592961 using FFT length 1280K.
[Nov 18 08:12] Test 6, 3100 Lucas-Lehmer iterations of M23592959 using FFT length 1280K.
[Nov 18 08:14] Test 7, 3100 Lucas-Lehmer iterations of M22971521 using FFT length 1280K.
[Nov 18 08:17] Self-test 1280K passed!
[Nov 18 08:17] Test 1, 2500 Lucas-Lehmer iterations of M29311553 using FFT length 1536K.
[Nov 18 08:19] Test 2, 2500 Lucas-Lehmer iterations of M28811551 using FFT length 1536K.
[Nov 18 08:22] Test 3, 2500 Lucas-Lehmer iterations of M28311553 using FFT length 1536K.
[Nov 18 08:24] Test 4, 2500 Lucas-Lehmer iterations of M28311551 using FFT length 1536K.
[Nov 18 08:26] Test 5, 2500 Lucas-Lehmer iterations of M27738689 using FFT length 1536K.
[Nov 18 08:29] Test 6, 2500 Lucas-Lehmer iterations of M27238687 using FFT length 1536K.
[Nov 18 08:31] Test 7, 2500 Lucas-Lehmer iterations of M26738689 using FFT length 1536K.
[Nov 18 08:33] Self-test 1536K passed!
[Nov 18 08:33] Test 1, 2100 Lucas-Lehmer iterations of M34230145 using FFT length 1792K.
[Nov 18 08:36] Test 2, 2100 Lucas-Lehmer iterations of M33730143 using FFT length 1792K.
[Nov 18 08:38] Test 3, 2100 Lucas-Lehmer iterations of M33030145 using FFT length 1792K.
[Nov 18 08:41] Test 4, 2100 Lucas-Lehmer iterations of M33030143 using FFT length 1792K.
[Nov 18 08:43] Test 5, 2100 Lucas-Lehmer iterations of M32595137 using FFT length 1792K.
[Nov 18 08:45] Test 6, 2100 Lucas-Lehmer iterations of M32095135 using FFT length 1792K.
[Nov 18 08:48] Test 7, 2100 Lucas-Lehmer iterations of M31595137 using FFT length 1792K.
[Nov 18 08:50] Self-test 1792K passed!
[Nov 18 08:50] Test 1, 1900 Lucas-Lehmer iterations of M39151585 using FFT length 2048K.
[Nov 18 08:53] Test 2, 1900 Lucas-Lehmer iterations of M38748737 using FFT length 2048K.
[Nov 18 08:55] Test 3, 1900 Lucas-Lehmer iterations of M38251583 using FFT length 2048K.
[Nov 18 08:58] Test 4, 1900 Lucas-Lehmer iterations of M37748737 using FFT length 2048K.
[Nov 18 09:00] Test 5, 1900 Lucas-Lehmer iterations of M37748735 using FFT length 2048K.
[Nov 18 09:03] Test 6, 1900 Lucas-Lehmer iterations of M36748735 using FFT length 2048K.
[Nov 18 09:05] Test 7, 1900 Lucas-Lehmer iterations of M36251585 using FFT length 2048K.
[Nov 18 09:08] Self-test 2048K passed!
[Nov 18 09:08] Test 1, 1500 Lucas-Lehmer iterations of M48185921 using FFT length 2560K.
[Nov 18 09:10] Test 2, 1500 Lucas-Lehmer iterations of M47185921 using FFT length 2560K.
[Nov 18 09:13] Test 3, 1500 Lucas-Lehmer iterations of M47185919 using FFT length 2560K.
[Nov 18 09:16] Test 4, 1500 Lucas-Lehmer iterations of M46185919 using FFT length 2560K.
[Nov 18 09:18] Test 5, 1500 Lucas-Lehmer iterations of M45943041 using FFT length 2560K.
[Nov 18 09:21] Test 6, 1500 Lucas-Lehmer iterations of M44943039 using FFT length 2560K.
[Nov 18 09:21] Torture Test ran 9 hours, 8 minutes – 0 errors, 0 warnings.
[Nov 18 09:21] Worker stopped.

Freezing/crashing

Posted by: Ebon.8769

[Nov 18 07:10] Self-test 64K passed!
[Nov 18 07:10] Test 1, 56000 Lucas-Lehmer iterations of M1633941 using FFT length 80K.
[Nov 18 07:12] Test 2, 56000 Lucas-Lehmer iterations of M1611557 using FFT length 80K.
[Nov 18 07:14] Test 3, 56000 Lucas-Lehmer iterations of M1599549 using FFT length 80K.
[Nov 18 07:17] Test 4, 56000 Lucas-Lehmer iterations of M1577771 using FFT length 80K.
[Nov 18 07:19] Test 5, 56000 Lucas-Lehmer iterations of M1555947 using FFT length 80K.
[Nov 18 07:21] Test 6, 56000 Lucas-Lehmer iterations of M1533349 using FFT length 80K.
[Nov 18 07:23] Test 7, 56000 Lucas-Lehmer iterations of M1477941 using FFT length 80K.
[Nov 18 07:25] Test 8, 56000 Lucas-Lehmer iterations of M1455931 using FFT length 80K.
[Nov 18 07:27] Self-test 80K passed!
[Nov 18 07:27] Test 1, 39000 Lucas-Lehmer iterations of M2244765 using FFT length 112K.
[Nov 18 07:29] Test 2, 39000 Lucas-Lehmer iterations of M2236671 using FFT length 112K.
[Nov 18 07:31] Test 3, 39000 Lucas-Lehmer iterations of M2222517 using FFT length 112K.
[Nov 18 07:33] Test 4, 39000 Lucas-Lehmer iterations of M2193011 using FFT length 112K.
[Nov 18 07:35] Test 5, 39000 Lucas-Lehmer iterations of M2130357 using FFT length 112K.
[Nov 18 07:37] Test 6, 39000 Lucas-Lehmer iterations of M2122923 using FFT length 112K.
[Nov 18 07:39] Test 7, 39000 Lucas-Lehmer iterations of M2100559 using FFT length 112K.
[Nov 18 07:42] Test 8, 39000 Lucas-Lehmer iterations of M2088461 using FFT length 112K.
[Nov 18 07:44] Self-test 112K passed!
[Nov 18 07:44] Test 1, 46000 Lucas-Lehmer iterations of M1933071 using FFT length 96K.
[Nov 18 07:46] Test 2, 46000 Lucas-Lehmer iterations of M1911957 using FFT length 96K.
[Nov 18 07:48] Test 3, 46000 Lucas-Lehmer iterations of M1899247 using FFT length 96K.
[Nov 18 07:50] Test 4, 46000 Lucas-Lehmer iterations of M1877431 using FFT length 96K.
[Nov 18 07:52] Test 5, 46000 Lucas-Lehmer iterations of M1855067 using FFT length 96K.
[Nov 18 07:54] Test 6, 46000 Lucas-Lehmer iterations of M1833457 using FFT length 96K.
[Nov 18 07:56] Test 7, 46000 Lucas-Lehmer iterations of M1777773 using FFT length 96K.
[Nov 18 07:58] Test 8, 46000 Lucas-Lehmer iterations of M1755321 using FFT length 96K.

Freezing/crashing

Posted by: Ebon.8769

Still having the same issues.. Posting info from the tests I’ve done to maybe get assistance that way:

Videos—
Normal Gameplay: http://youtu.be/OGIWjBPYsbc
Freeze: http://youtu.be/pfQ8fnK2c78 (happens at 42sec, youtube didn’t upload the video beyond that)

Speedfan4.47:
http://i49.tinypic.com/142ubeh.jpg

IG graphic settings:
http://i47.tinypic.com/15ejord.jpg

GPU-Z
http://i48.tinypic.com/28q98x.gif

(Didn’t freeze this time, but got dumped instead)
http://i46.tinypic.com/nx10m0.png

GPU RAM test:
http://i49.tinypic.com/35c2weh.jpg
http://i46.tinypic.com/sor0hx.png

My internet connection:
http://www.speedtest.net/result/2334249644.png

[Nov 18 06:12] Test 4, 84000 Lucas-Lehmer iterations of M1108511 using FFT length 56K.
[Nov 18 06:14] Test 5, 84000 Lucas-Lehmer iterations of M1100881 using FFT length 56K.
[Nov 18 06:16] Test 6, 84000 Lucas-Lehmer iterations of M1096837 using FFT length 56K.
[Nov 18 06:18] Test 7, 84000 Lucas-Lehmer iterations of M1088511 using FFT length 56K.
[Nov 18 06:20] Test 8, 84000 Lucas-Lehmer iterations of M1066837 using FFT length 56K.
[Nov 18 06:22] Self-test 56K passed!
[Nov 18 06:22] Test 1, 27000 Lucas-Lehmer iterations of M3242961 using FFT length 160K.
[Nov 18 06:24] Test 2, 27000 Lucas-Lehmer iterations of M3172959 using FFT length 160K.
[Nov 18 06:26] Test 3, 27000 Lucas-Lehmer iterations of M3112961 using FFT length 160K.
[Nov 18 06:29] Test 4, 27000 Lucas-Lehmer iterations of M3112959 using FFT length 160K.
[Nov 18 06:31] Test 5, 27000 Lucas-Lehmer iterations of M2949121 using FFT length 160K.
[Nov 18 06:33] Test 6, 27000 Lucas-Lehmer iterations of M2949119 using FFT length 160K.
[Nov 18 06:35] Test 7, 27000 Lucas-Lehmer iterations of M2885281 using FFT length 160K.
[Nov 18 06:38] Self-test 160K passed!
[Nov 18 06:38] Test 1, 34000 Lucas-Lehmer iterations of M2605473 using FFT length 128K.
[Nov 18 06:40] Test 2, 34000 Lucas-Lehmer iterations of M2584313 using FFT length 128K.
[Nov 18 06:42] Test 3, 34000 Lucas-Lehmer iterations of M2573917 using FFT length 128K.
[Nov 18 06:44] Test 4, 34000 Lucas-Lehmer iterations of M2540831 using FFT length 128K.
[Nov 18 06:46] Test 5, 34000 Lucas-Lehmer iterations of M2539613 using FFT length 128K.
[Nov 18 06:48] Test 6, 34000 Lucas-Lehmer iterations of M2495213 using FFT length 128K.
[Nov 18 06:50] Test 7, 34000 Lucas-Lehmer iterations of M2408447 using FFT length 128K.
[Nov 18 06:52] Test 8, 34000 Lucas-Lehmer iterations of M2388831 using FFT length 128K.
[Nov 18 06:54] Self-test 128K passed!
[Nov 18 06:54] Test 1, 75000 Lucas-Lehmer iterations of M1322851 using FFT length 64K.
[Nov 18 06:56] Test 2, 75000 Lucas-Lehmer iterations of M1310721 using FFT length 64K.
[Nov 18 06:58] Test 3, 75000 Lucas-Lehmer iterations of M1310719 using FFT length 64K.
[Nov 18 07:00] Test 4, 75000 Lucas-Lehmer iterations of M1300993 using FFT length 64K.
[Nov 18 07:02] Test 5, 75000 Lucas-Lehmer iterations of M1288771 using FFT length 64K.
[Nov 18 07:04] Test 6, 75000 Lucas-Lehmer iterations of M1266711 using FFT length 64K.
[Nov 18 07:06] Test 7, 75000 Lucas-Lehmer iterations of M1244881 using FFT length 64K.
[Nov 18 07:08] Test 8, 75000 Lucas-Lehmer iterations of M1222991 using FFT length 64K.

(edited 2012-11-27 04:18:30 by Ebon.8769)

Crashing/Freezing

Posted by: Ebon.8769

I’ve had the same issue since the 15th.. Tried the same things you have and more. I’ve given up. As much as i like the game, it isn’t worth the frustration.

Freezing/crashing

Posted by: Ebon.8769

Flux.. 8 days bouncing 2 -3 emails back and forth with tech support. I would be impressed and thankful if you were able to pin point the cause of this issue.

Attachments:

crash_-_dx9.txt

Freezing/crashing

Posted by: Ebon.8769

I tried to throttle back the fps, but I’m still crashing :/

Freezing/crashing

Posted by: Ebon.8769

Did a reformat on my computer, and a fresh install.. Still same issue. Anyone have any luck?

Freezing/crashing

Posted by: Ebon.8769

What is the address to write a letter to? Anyone?

I really appreciate the assistance provided by technical support, but the speed of resolution hasn’t met or exceeded my expectations as a customer.

AshleySegovia.3948:
While many players may also be experiencing crash issues, the individual system setups and errors found in the crash report, along with the exact point and type of crash that occurs can make two issues that look similar at first actually turn out to be incredibly different.

I don’t mean to nit-pick, but isn’t it a little odd that many other players are experiencing crashing and/or freezing since the updates for the live event?

(edited 2012-11-21 07:44:00 by Ebon.8769)

Freezing/crashing

Posted by: Ebon.8769

Hello,

I’ve moved today, and set up new internet. I’m still experiencing the crashing issue.

What else can I try in order to resolve this problem?

Ticket no: 121116-000820
Ticket opened since 11/15

Attached is the error report message.

Attachments:

crashtxt2.txt

Freezing/crashing

Posted by: Ebon.8769

Yay, ok. I’ve been in game for about 30 minutes now without being dropped. I followed your instructions and I also flushed my dns.

Now that I’m in game though, my character is rubber banding around. Is the lag from my end, or?

Edit:

Spoke too soon. Froze again :[

(edited 2012-11-20 00:18:59 by Ebon.8769)

Freezing/crashing

Posted by: Ebon.8769

Thank you so much for your reply! I’ll give this a whirl and report back.

Freezing/crashing

Posted by: Ebon.8769

My issues began with the patch last week.

If there’s a resolution I’ll be sure to share. Sorry you guys are having trouble too!

Freezing/crashing

Posted by: Ebon.8769

Hi! Thanks for the reply.

#121116-000820

Freezing/crashing

Posted by: Ebon.8769

Hello,

I’ve had a service ticket open since the 15th, attempts by CSS (though appreciated) haven’t yielded any improvement with this issue.

While playing the game will freeze. I can hear sounds and such, but the only way to get out is to either reboot or ctrl-alt-del. This happens within 1 to 2 mins of gameplay, sometimes happens while I’m logging in (after character select).

Things that I’ve tried on recommendation from tech support reps:

• Reinstalling the game
• Updating GPU drivers (to beta)
• Updating windows
• Lowering game graphic settings
• Adjusting CPU OC
• Checking RAM speed
• Adjusting fan speed for GPU and CPU (I’ve even added fans, lol)
• Tried using “-useOldFov” in shortcut dir
• Checking paging file size for all drives

What I’m playing on:

• Microsoft Windows 7 Home Premium 64-bit
• Intel Core i7 960 @ 3.20GHz
• 16.0 GB Dual-Channel DDR3
• ASUS SABERTOOTH X58
• 1535MB GeForce GTX 580 (nVidia)
• 1863GB Hitachi HDS723020BLA642 ATA Device (SATA)

Thanks,

Attachments:

crashtxt.txt

Game crashing after the latest patch [Merged Threads]

Posted by: Ebon.8769

Update on my attempts to find a resolution:

• Reinstalling the game
• Updating GPU drivers (to beta, even)
• Updating windows
• Lowering game graphic settings
• Adjusting CPU OC
• Checking RAM speed
• Adjusting fan speed for GPU and CPU (I’ve even added fans, lol)
• Tried using “-useOldFov” in shortcut dir
• Checking paging file size for all drives

I know Anet is working hard on this. I’m a little sad that I completely missed the weekend events, but I’m just eager to be able to get back in game with no issues.

Edit:

Intel i7-960
Asus sabertooth x58
Windows 7 x64
Crucial 16g DDR3
Nvidia GTX 580

If I change graphic settings in game to the lowest possible I can stay in game for about 30 mins before freezing/getting dropped to desktop.

(edited 2012-11-18 05:00:14 by Ebon.8769)

Freeze/Crash every 1-5 minute

Posted by: Ebon.8769

I can’t figure it out at all…

I’ve tried uninstalling/reinstalling the game, updating drivers and windows sp, lowering all my graphic settings.. even tried using the “-useOldFov” thing.

My screen freezes, the music continues playing, and the only way to get out of the game is to ctrl-alt-del.. Happens either during loading once I select a character. IF I make it into the game and everything loads, the error happens within 1 min.

nvidia GTX580 is my gpu

Network Lag [Merged]

Posted by: Ebon.8769

Experiencing severe lag here as well. North American user. ISP is Cox Communications.

FPS are fine. But I have about a 3 – 4 second delay. It’s worse in dungeons.

WvWvW Jumping puzzle bugs [Merged]

Posted by: Ebon.8769

Still broken on Jade Quarry.

WvWvW Jumping puzzle bugs [Merged]

Posted by: Ebon.8769

Patch but no fix?

WvWvW Jumping puzzle bugs [Merged]

Posted by: Ebon.8769

Aveneo.2068:
Could it be posssible that the door was locked on purpose by ANet? The way I see it, the vaults granted easy access to free siege equipment every day.

And according to the 07/10 patch notes:

Numerous items have been disabled for use in World versus World to prevent exploits and imbalances. This includes the Experimental Teleportation Gun, ettin gunk, drake eggs, seed turrets, and more.

To me, getting free siege equipment every day sounds like an imbalance to me

If this is the case they might be working on a fix so the chest will no longer provide free siege schematics every day.

If that were the case don’t you think they would have disabled the rewards from the EB puzzle?

WvWvW Jumping puzzle bugs [Merged]

Posted by: Ebon.8769