Guild Wars 2

Ellieanna.5027:

Elas.9052:

Brother Grimm.5176:

If Support mentions a compromise, ASK for information about when and how long the compromise happened. You need this info when you request the rollback.

Will do, thank you.

Another question: Is it possible to change my login e-mail at all, I know it used to be an option but I can’t find it anymore?

Support can change it for you. You just have to ask them in the same ticket.

All sorted now, thanks for the help everybody. A mod can close this now. Cheers.

Brother Grimm.5176:

If Support mentions a compromise, ASK for information about when and how long the compromise happened. You need this info when you request the rollback.

Will do, thank you.

Another question: Is it possible to change my login e-mail at all, I know it used to be an option but I can’t find it anymore?

Gaile Gray.6029:

A common pattern we see is where a hacker steals an account and then uses it to advertise. We lock down the account if we know it’s been compromised, and we also take action on RMT advertisers. So there can be an unhappy crossover where the account is stolen, used for bad things, and then is locked because it appears the account owner is involved in those bad things, when in fact the RMTer/Hacker is engaged in those activities.

Don’t worry, we do see such situations on a regular basis, and the team will be able to help you if the account was compromised and used for nefarious purposes.

Thank you for the response, Gaile. Just waiting for my ticket to be seen right now. Dammmm those gold sellers :/

Question: If they deleted characters to advertise their websites or whatever, would I be able to get an account roll back to when those characters existed?

Illconceived Was Na.9781:

Frequently, it has turned out that it’s email accounts that are getting compromised, not computers. Make sure the email account you are using is also secure: unique password (not the same as for any game or website, etc).

Good luck!

Indeed, as far as I am aware, the E-Mail account is secure. It is quite an old account so I may end up swapping to a new one, when/if they give me my account back. Still waiting for a response for my ticket

Inculpatus cedo.9234:

Well, once compromised the usurper can lock you out of your own account, often, and less damage is done if the account is locked until CS determines who the actual owner is. Also, any account found breaking the rules of the ToS must be shut down to protect the health of the game. It benefits all of us, in the long run. =) My account was locked when suspected of Gold-selling. A few emails to CS and it was returned.

Regardless, once you have contacted CS and proven you are the actual owner, the account will be returned, and if requested, and determined it was compromised, an Account Restoration can be obtained.

Well, I’ve submitted my ticket so I’ll see what happens. I’d say I have my fingers crossed but I shouldn’t even need to :/

Inculpatus cedo.9234:

Remember, CS locks accounts they believe are compromised to protect the account for the actual owner. This is a security measure to protect you, and your game assets.

I’d be more appreciative of this if I didn’t already, after thinking it might be compromised, take the necessary measures to add more security to my account.

Astral Projections.7320:

You need to contact support. Top of page-support, top of page- submit a request. If you were hacked they can reverse this and get your account back.

Thank you, I didn’t see this. Probably due to the rage in all honesty. This is really really annoying.

Earlier on (around 3pm GMT) I was playing, as per usual, when I got kicked off my account saying that somebody else was trying to access it. So I did what any normal person would do, ran a virus & spyware scan, once the results were clear I beefed up my security by adding the Google authenticatior, then stayed logged in for a while.

So, I stopped playing GW2 today around 9pm, to go play some League of Legends and some Trine with my wife. Come back (2:37am GMT) to a message saying my account has been permanently banned due to gold selling or assisting with gold or item sales?

Is there any way I can actually appeal this? I’ve been a guild wars player since 2006, I even shelled out for collectors editions of Nightfall and Guild Wars 2, I’ve never once bought or sold gold nor have I had a reason to, especially with Gems in GW2, seeing as if I need cash I can buy a code from the supermarket..?

Yes yes and more yes. I don’t see why none of this exists already. Guild halls, Guild Capes and the GvG format in general were brilliant in the first, as well as the way alliances were set. If anything it was the focal point of GUILD Wars. I was hugely disappointed to see they left out a lot of the stuff that made me fall in love with the first.

In regards to the loss of influence over time, they had a feature like that on GW1. If your guild was inactive you started to lose the faction your guild had saved up until it reached 1, where it would stay.

I believe the updates that I would like to see 100% are Guild Halls, Alliances and I would like to see a cape (even though it doesn’t matter really), as well as GvG properly implemented. I know you can set up your own lobby in the mists, but it really isn’t the same.

Edit: Also on a WvW sort of basis, I feel being able to manually elect a Guildie as a ‘squad commander’ for a guild group, making it easily visible on the map for just our guild, would be a very good idea. Instead of people with money to burn buying the commander thing for 100g and then thinking they can suddenly lead a group of people around EBG.

Edit 2: I don’t see why this thread isn’t a hundred times more active. The core of what made GW1 such a good game has sort of been ripped out of it. The guild system at this is usable at best, I like the buffs you can get but what’s the point?

multivira.7925:

Sirendor.1394:

Halbarz.3854:

Serieusly, this is getting stupid. Fix the kitten keep arenanet. We can’t even defend it -_- If we go close to Gandara keep as Gandara players our game crashes -_-

Update: 8:30 am -> Game crashes happening at Gandara Hill now as well. We can’t get out. Only way atm is to speed run it to Aldon safe path.

Update 8:40 am-> Game Crashes happening when Wp’ing to the hill now. This is not always, but more people are reporting this.

Update 8:51 am -> going from EBG to Gandara BL , Can let your game crash as well.

I just logged in, wped to gandara garrison and boom… game crashed (2:30 pm)

Yup, can’t port to garrison either. Yay for crashes

Started at around 11:30pm last night for me, still happening now on EBG and it happened when I used the waypoint for the Garrison on Gandara Borderland.

It happened last night any time I went NEAR the main keep on EBG. It was irritating, there was a big group of us doing quite well after taking the MS borderland in it’s entirety, moved onto EBG, played for about an hour there, when asked to port home to protect Jerri, the majority of us got DC’d, only to have a further 4 or 5 DC’s before we realized the problem was the keep.

I’ve actually tweeted them about this and saw a lot of other people tweeting and posting on their Facebook page but not one person has yet to get a response (as far as I’m aware?). I’m mainly confused as to why it started happening so suddenly really.