Guild Wars 2

I thought update with ‘new player experience’ was the worst thing you can do but now you even outdo yourself. It looks like you see all new players as a blind, stupid people who can’t read short and simple phrases or ask around. At the same time you showing your beautiful behind to all those veterans who play ( and pay via gemstore ) GW2.
I know that you can’t admit that new gem exchange system is for you profit, I understand that but please, do not say it was for new players who were “confused with old one”. You just insulting all of us with that statement.
Sure, if you want to increase your income with gem store and those old hallowen weapon raffle, very well but give us in return more than a “ctrl+C ctrl+V” Hallowen event from last year.
If new players are really that stupid – leave new panel but give us possibility to use old exchange system also. I dont think it will be that confusing.
Sorry to say that but since you released GW2 in China, that game is moving in really bad direction. I spent a lot of time and money in GW2. Im not regret it and I dont want nothing in return but please, dont make our game experience harder and dont change things that was good.

Best regards,
Beilen and whole universe

I dont want to create new topic so I will ask you here, folks.
Maybe I`m dumb but somebody can tell me where can I request Account Restoration?

Maybe I will refresh this topic. So, is there any way to remove specific IP from authorized networks?

Since my topic was closed I allow myself to copy this post here.

Yesterday my account was stolen. After Anet reset my password I found my character with stripped or broken armor, all my crafting stuff sold on trading post, ~500.000 karma points vanished just like my gold deposited in bank.
All I got from Anet was reassuring mail

“In regards to any missing items, we are currently technically unable to provide restorations or any direct assistance in reclaiming what was lost. We understand that you may have become attached to the characters that are missing items, so to get you back on your feet and playing once more we would suggest seeking out the ‘Renown Heart’ NPCs that have had their tasks completed. They tend to provide useful gear for small amounts of Karma.”

And how its possible that experienced developers like Arena Net dont have character database/backup to solve situation like this. Hundreds people like me invested a lot of time, real money ( buying game and buying gems for real cash ) and you leave all of us with “we are currently technically unable to provide restorations”.
Now my friends realized that they can lost everything from last few months and you can’t do nothing about it.

Gaile Gray wrote 2 months ago ( https://forum-en.gw2archive.eu/forum/support/account/Hacked-lost-a-lot-of-stuff-almost-lost-faith-in-the-game-but/first#post277412 )

“We are working on an account restoration system that should be in place pretty soon. This will roll back the account to a point prior to the compromise, once certain parameters are met. We’re very much looking forward to being able to do this for players!

In the meantime, thanks for relaying the story of the nice player. I only wish I knew his/her name so I could send a note of thanks, too. What a great thing to do for a fellow player!"

So when can we expect those “account restoration system”? Or we will have to do everything from the start?
I`m sorry but it is unthinkable that you can’t guarantee that our cash, items etc. etc. are safe on your servers or database and can just vanish in a matter of hours.

Yesterday my account was stolen. After Anet reset my password I found my character with stripped or broken armor, all my crafting stuff sold on trading post, ~500.000 karma points vanished just like my gold deposited in bank.
All I got from Anet was reassuring mail

“In regards to any missing items, we are currently technically unable to provide restorations or any direct assistance in reclaiming what was lost. We understand that you may have become attached to the characters that are missing items, so to get you back on your feet and playing once more we would suggest seeking out the ‘Renown Heart’ NPCs that have had their tasks completed. They tend to provide useful gear for small amounts of Karma.”

And how its possible that experienced developers like Arena Net dont have character database/backup to solve situation like this. Hundreds people like me invested a lot of time, real money ( buying game and buying gems for real cash ) and you leave all of us with “we are currently technically unable to provide restorations”.
Now my friends realized that they can lost everything from last few months and you can’t do nothing about it.

Gaile Gray wrote 2 months ago ( https://forum-en.gw2archive.eu/forum/support/account/Hacked-lost-a-lot-of-stuff-almost-lost-faith-in-the-game-but/first#post277412 )

“We are working on an account restoration system that should be in place pretty soon. This will roll back the account to a point prior to the compromise, once certain parameters are met. We’re very much looking forward to being able to do this for players!

In the meantime, thanks for relaying the story of the nice player. I only wish I knew his/her name so I could send a note of thanks, too. What a great thing to do for a fellow player!"

So when can we expect those “account restoration system”? Or we will have to do everything from the start?
I`m sorry but it is unthinkable that you can’t guarantee that our cash, items etc. etc. are safe on your servers or database and can just vanish in a matter of hours.

Best regards