Guild Wars 2

Ticket 120906-006002 Created 06/09/2012 08:00 AM

Still no response.

You do not want people to create multiple tickets, you do not want people to buy from third party gold sellers. Sorting this problem out or at least posting some kind of update here or indeed anywhere would beneift yourselves and your customers.

Gaile thanks for finally providing some Arena Net input on this.

One of the problems I think is that submitting a ticket on this issue seems so random. There are some people reporting having had a ticket outstanding for over a month and others who are getting at least ‘temporary’ fixes a few days after submitting a ticket.

I do not mind waiting in a queue for support but I do not want to be in a lottery to get it and that is what it feels like currently.

Eleven pages of reports of the same problem.

No replies to support tickets raised even after 9 days or more.

No response from ArenaNet here in this thread.

This really is not good enough.

Same issue here

I managed to buy gems once via pay pal, now I am unable to buy them any more either using pay pal or two different credit cards directly.

Submitted a support ticket number 120906-006002 two days ago.

Not heard anything since.