Guild Wars 2

Hey hey! First, thanks for being an awesome group of developers! I’ve always had a great time with ANet regardless of capacity!

I submited a ticket for an account restoration over a week ago, and I think the reply I sent back to the GM that answered, went to the wrong email. I’m not a solid emailer, but the reply went directly back to the source I believe.

The ticket number is: 1196737:Account Hacked, signifigant amount of time ago.)

My account was hacked over 8 months ago. I’m not sure if that effects how long it takes to restore the account, but I did take quite a few actions to not secure only my GW2 account but my personal email accounts as well.

Also, does this effect my GW1 account in anyway?

Thanks guys!

Couple of questions for an account restoration, but let me give some quick information:

Somewhere around 8 months ago my account was compromized, though I didn’t know at the time since I wasn’t playing. All of my characters had gear removed, gold was missing, you know, the usual account hack stuff. I submited a ticket more than a week ago, and recieved a reply 4 days latter saying it was confirmeed to have been compromised following with tips and actions I can take to prevent this from reoccuring.

I followed the directions included and even took other actions, like adding two-step ver to my email and delete old credencials. I posted all of my information and actions taken into a reply email with other information requested in the email from the GM that is taking care of my account. Since then, almost a week ago, I havn’t received any information nor has the account been refreshed.

I’m wondering if there is something that I have missed. I did send a second reply three days ago, thinking I had not sent my reply with actions taken to the correct location, but still no contact since then.

Is a week or two the usual amount of time it takes for account restorations after resecuring our accounts (I added a google authentication as well)? Could it be they didn’t get my replies in the correct place because of sending a reply that wasn’t inside of the email the GM sent (I use yahoo and can only make a reply on it’s own)?

Sort of at a loss here.

Thanks.