Showing Posts For FaceLift.5312:
I got an update on my case, I had the Credit Card and Paypal problem too where I couldn’t buy anymore gems. They told me exactly what they told everyone else, something to do with there payment security… yada yada. They contacted me and told me I could buy gems for 24 hrs, but that still didn’t work.
They contacted me today again and told me that they didn’t take the necessary steps to allow me to purchase gems. They took those steps and gave me 48 hrs to buy what I wanted, so now I can buy gems Finally! But its only a temporary fix :/ I hope they fix this problem soon, its a pain in thekitten /p>
Response Steve S. via Email 09/06/2012 05:43 PM
Hello ____,
Looking over your issue, I see that we did not get all of the necessary steps taken to assist you with completing your purchase. At this time, I have ensured that those steps have been taken. You should be able to complete your intended purchases anytime in the next 48 hours.
Regards,
Steve S.
NCsoft Payment Review
I got this reply saying that they will give me a 24 hour access period to purchase things on my account. But I still can’t buy anything… Visa card still getting “Cred Card Failed” Paypal still getting “Transaction Error”… and my 24 hrs are almost over…
120829-006992
Response GM Atheum via Email 09/05/2012 02:01 PM
Hello _,
Thank you for your patience while we reviewed your purchase attempts. I apologize for the delay in our response; we have an unusually high ticket volume with the launch of Guild Wars 2.
To protect our customers, we have implemented a Payment Risk Management System to detect possible unauthorized transactions or account use. This means that something about your transaction is being perceived as high risk by our system.
Although there is something about your transaction that is being flagged by our system, we have authorized your “________________” e-mail address to complete transactions for the next 24 hours. Please try your transaction again within the next 24 hours.
Often, these issues are temporary and you will not have the problem in the future. If you have this issue in the future, please let us know. We will be happy to review your transaction to determine if we can assist you with completing it again.
Regards,
Matt S.
NCsoft Payment Review
I can’t buy anymore Gems, I keep getting Payment Error through paypal and Card Approval Failed through Visa Card
120829-006992