Guild Wars 2

The password was complex and meet all their requirements of a good password. Ok maybe not all of it I can’t recall if it had a special character in it or not. I never can remember at first which sites us which format; however, when I tried to change the password of the support account it told me that the password I was selecting was known as a hacked or known published password which I thought was odd.

I hope it is just a saving procedure, but it’s timing is really odd and to not be notified about it at all seems even more strange since the action wasn’t reported in my ticket only that my ticket was being moved up to a senior member of the Account Team. Which sounded good at first, but in reality I didn’t care I had my account back with a new password.

So here is a situation where I am confused as to what Anet is thinking and I would like some input on what they are doing, because it makes no sence to me at all.

- I have two Guild Wars 2 accounts and one Guild Wars account. The one GW account is linked to a GW2 account.

- I havn’t played often lately but I wanted to check up on my two accounts today. Turns out the one linked to GW1 was hacked. I was unable to login I provided purchase information and everything I knew to the account management team and they allowed me to reset my password.

- I logged in to find myself in a party and in a guild with five people. I took screen shoots of the people and the guild provided that to my ticket and continued to play a little.

- They leveled my main up 20 levels, didn’t give me new armor or anything else that I could tell and then I sold some things of minor value (less than 20s) that may have been from the hacker – it probably was who knows I havnt played in months.

- I then attempt to log back in and my account has been permitely banned?

So explain this to me:

Anet allows me to change the password of an account I havn’t logged into in some time that is actually online at the time and after I report that I was hacked they ban me? Seriously? They ban the real account holder, who came to them for support and help who has the information of the hackers and then proceed to ban my account.

Now i get that the account of a bot should be banned but to ban an account once the real holder has it back seems very close to stupid – escpially since they couldn’t be arsed to do anything about it when the hacker had it.

What say you.