Guild Wars 2

They don’t refund despite of you have purchased only a month ago. a friend of mine purchased 6, only 2 refunded. He tried with 5 mails and always the same reply, I’m sorry but no.

Jaymee.1560:

GM Awesomeness.8619:

Really you can select anything on the ticket form and your ticket will get to the right person eventually. In this case, I would suggest “In-game Issue” and then “Trading Post/Gem Store problem.”

As for refunds: if you’ve had these account-bound items for ages, we won’t be doing refunds because you’ve already derived substantial benefit. If, however, you bought them more recently, we’re doing refunds on a case-by-case basis.

For the sake of Permanent Tools in question, I’ll acknowledge this. However, I have 4 Terrace Scrolls. My husband has 6 of them on his main account. Are you telling me that refunds on those will not be made available cause we bought them…1 to 2 years ago? If so, I can’t say I agree much to this. We have both bought the 5 Shared Inventory Slots, you just made all but one of those scrolls useless to us. Can we at least get the refunds on those regardless of the time in which it was purchased?

GM Awesomeness.8619:

Satenia.9025:

However, when I browse through the options for creating a support ticket, I only see the option to get game/gem purchases refunded. However, what players like the OP or me are looking for is getting gems refunded.

There was a similar issue with the introduction of the wardrobe and back then some GM posted instructions on what exactly has to be selected when creating the support ticket. Unfortunately, I cannot find that old post anymore.

Any pointers on what options to best pick in order to get this right? Thank you

Really you can select anything on the ticket form and your ticket will get to the right person eventually. In this case, I would suggest “In-game Issue” and then “Trading Post/Gem Store problem.”

As for refunds: if you’ve had these account-bound items for ages, we won’t be doing refunds because you’ve already derived substantial benefit. If, however, you bought them more recently, we’re doing refunds on a case-by-case basis.

In the case of a friend they refused to refund items purchased on december. Only refunded a part of the items ¿why? all the items are the same and purchased only a month ago

I received several of them everyday, the worst part is that sometimes are also for allowing an IP and i must read carefully for knowing if is a verification from me or from the hackers
I haven’t static IP and this is a problem

I read that there are some keylogers wifi, you need to have a good firewall. somebody can use your same ip and see your passwords.