Guild Wars 2

I did notice that I did not get the buckle

This one in the picture I’ve been told that it goes in immediately. But I lost some others on the #9 and #10, ones that I don’t believe take effect immediately.

Hi,
Tonight I’ve done three Heart of Thorns story chapters tonight (#9. The Predators Path #10. Strange Observations and #11. Roots of Terror) , and did not receive all the rewards I was told I would upon getting the chapter completion screen. I’ve lost some good rewards and I am unsure what to do about this. Is anyone else experiencing this or know how to fix it?
Thanks,
Orchid Lightbloom

-(Pic included reference, I did not receive this particular item but I understand it may take immediate effect. Other rewards I’ve lost tonight though have been in the last two positions of the rewards list as well.)