Guild Wars 2

I have the samme issue here since the last big update. I hear everything but voices.

This problem has been ocurrying to me since the game launched. Only being able to use the BLTP in certains hours after midnight, or in the worst cases, not being able to use it in days.

I bought some Gems like 4 days ago, but i cant even seen them since i bought them.

I would like some guidance too. Thanks!