Guild Wars 2

Regarding the lag issue several players have been experiencing, Ashley Segovia suggested we should provide specific information on our Tickets. She only explained how to do it on PC. Can anyone here explain how to do this on a MAC?

Here is her post and this is were it is coming from:
https://forum-en.gw2archive.eu/forum/support/tech/Official-response-on-the-Lag-issues-please/first

“Hey guys we’re currently looking into this issue. To help us along with our investigation, could you please provide your location in addition to your ISP and Netdiag reports. To create a net diag report, please follow the steps below:

1. Navigate to your Guild Wars 2 folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Right-click on “GW2.exe – Shortcut” and select “Rename.”

4. Rename this file to “Guild Wars 2 Diagnostic.”

5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”

6. Locate the “Target” line and add the following to the end “-diag”
Your target line should look like this: “C:\Games\Guild Wars 2\GW2.exe” -diag

7. Click “Ok” to save your changes.

8. Double click “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, please attach that to this thread (be sure to click “More posting & formatting options…” at the bottom).

Thanks everyone!"

How do I submit one of these reports on a MAC?

Great. I just created another character and the same thing happened. HELP.

Hi! I just spent like an hour creating my character and when I was finally done, it didn’t show it on the character selection screen. I exit the game and reopened it to find myself having to go through the process of creating it again. This wasn’t really that big of a deal until the very end were I had to choose my name and it wouldn’t let me choose Dolus, which is what I originally wrote. So the name was registered but I cant play with it? The error message I got was “Dolus already in use” 29:6:6:416:101.

I want that name. Is there a way to recover it?