Showing Posts For Gallak.4302:

FAQ: Gem Store / BLTC / Trading Post

in Account & Technical Support

Posted by: Gallak.4302

Gallak.4302

Incident: 120910-007642, noted a bit further up in this thread, is solved. I got my gems back within 24h. I don’t know if that is by auto, or manual, but still solved and I’m happy :-)

Happy hunting!

FAQ: Gem Store / BLTC / Trading Post

in Account & Technical Support

Posted by: Gallak.4302

Gallak.4302

Earlyer today I tried to buy a new character slot. The first time i bought a character slot I didn’t get any, and tried one more time, thinking it was just a bug and buying the slot didnt work. The second time I got the slot as normal.

Then I notised that I was charged for 1600 gems, not 800 for one character slot. I just need one slot and was just trying to buy one character slot, but I was " tricked" by the bug and seemingly bought 2 slots without knowing.
I hope you wil be able to refund 800 gems that I was faulty charged.
Before I begun I hade 2200 gems. After successfully buying one char slot had 1600 gems less = 600 gems left total. I suppose you can review the log.

Incident: 120910-007642

Thx