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[Mac] Installer Crashes on Launch

in Account & Technical Support

Posted by: GamesOnTheBrain.1453

GamesOnTheBrain.1453

I’ve already done everything listed here:

https://forum-en.gw2archive.eu/forum/support/support/MAC-Basic-Beta-Client-Troubleshooting

After I run the setup app, I try to open the client. The dock icon starts to open and then immediately disappears. The following error message appears in the Console:

com.apple.launchd.peruser.501: (com.transgaming.guildwars2.292368) Exited with code: 1

I found an ArenaNet.log file buried inside the Guild Wars app. After running the app the following error occurred:

App: gw2.exe
Fatal error (2): Exception
When: 3/14/2015 20:57:12
File: ..\..\..\Core\Platform\Windows\Exe\Error\ExeError.cpp(409)

It seems I’m not the only one with this problem. I found two other references to it in the forums:

https://forum-en.gw2archive.eu/forum/support/support/can-t-launch-the-exe-file

https://forum-en.gw2archive.eu/forum/support/bugs/Launcher-not-launching

… but neither post includes a solution.

My computer is well above the minimum system requirements.

I suspect this is an issue with cider and/or wine. Any ideas?