Guild Wars 2

how do I remove credit card info from the black lion trading company?

Thanks I will try that

Everything is normal, Trahearne’s letter is not in my mailbox, and no green quest marker

I am a norn and trying to start the Forging the Pact story quest. I know the quest starts in Lion’s Arch, but there are no quest markers and no letter in my mail box. Yes, my mail box is empty. How to I progress this quest to start. Thanks for your help.