Guild Wars 2

Guild leader with only one permission issue.
I reported it over 2 weeks ago via in game bug report.
Over one week ago on this thread.
2 days ago through the support ticket system (which I had to create a whole new account for?!) At least that got a response.

They pasted me the automated reply 4 times, suggested I delete my guild, suggested I report it through bug report. Finally said what they should have just said in the first place:

“This issue you are reporting is a currently a known problem. Please be aware that the Support Team is unable to provide a work around at this time. The development team will work to try and correct this as soon as possible.”

I really doubt that the devs fixing the original bug will even help existing guilds that already have messed up permissions. I honestly wonder what the support team is even for if they can’t help with clear, simple problems like that one. Any GM in literally any other MMO I’ve played would have it fixed in minutes… far less time that these guys spent wasting my time with pointless replies.

Bugs I can understand. Overstreched support staff I can understand. But taking the time to waste my time, while outright refusing to help with a simple problem that is affecting tons of people.. let’s just say I am very, very unimpressed.

Server: Isle of Janthir
Guild: Prexus
Problem: Guild leader has no permissions other than edit ranks (which is useless without any other permissions to grant). Have reported before.

Is this what free to play means? Not only no support but no acknowledgement of serious problems?