Charged for 2 games only wanted 1. Almost 2 weeks later still no resolve.
in Account & Technical Support
Posted by: Goos.9805
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Charged for 2 games only wanted 1. Almost 2 weeks later still no resolve.
in Account & Technical Support
Posted by: Goos.9805
Lol how would you know if i pay bills or not? I work, i bought this game.. & im also upset with areanet because i got banned for no reason.
Im just saying if your in need of $60 dollars you shouldn’t be playing computer games & i will stand by what i said.
As for the guy who mentioned principles i never said that he was in the wrong for wanting his money back.
Let me be clear. In the last month I’ve bought 9 games (3 of which were for friends but hey it was on sale) and enough parts to rebuild most of my PC to bring it back up to a higher end system as well as pay several bills. Stop trying to sound smart and start an argument. After spending that ammount of cash it would be nice if more wasn’t going missing understand?
(edited by Goos.9805)
my ticket got replied to in about 5-6 days requesting more details (billing issue but no billing department to contact directly. Yeah good one >.>) almost 2 weeks later still not resolved….
Charged for 2 games only wanted 1. Almost 2 weeks later still no resolve.
in Account & Technical Support
Posted by: Goos.9805
If you really need $60 right now, then maybe you shouldn’t be playing computer games.
Around £50 wich is closer to $80 actually. and that comment was just ignorant. Getting short on cash from time to time happens. If you actually paid bills you would have some concept of that. Your comment was neither smart nor constructive so please keep such comments to yourself.
I tell you what as soon as you get your local DA to file criminal theft charges against them I’ll retract my statement. Until then I stand behind you can’t get them charged with theft. Furthermore it would be faster and simpler to simply dispute the second charge with your bank/CC company and let them deal with it.
Your assuming American law clearly. I live in the UK but still your input is apreciated.
They will refund this, as it happened to other people as well, but as of this moment they are working on all cases for hacked accounts and the likes, so tickets like this gets pushed down the line and will be dealt with later.
They are legally required to give you your money back but not the when as this is something that still needs to be checked out
All I can say is to hold on to your tickets and whenever the hacking attempts die down they can deal with other tickets
See.. this is part of my complaint. Why should a billing issue have to compete with tech support ones for attention. Really poor business practice.
(edited by Goos.9805)
Charged for 2 games only wanted 1. Almost 2 weeks later still no resolve.
in Account & Technical Support
Posted by: Goos.9805
Actually I can. They are legally bound to refund something if unused not to mention the fact I was essentially unlawfully sold something I didn’t want due to the problems on their end. Failing to return money gained from me I did not want to spend in the first place is comparible to theft and can be acted on. They have all the details they need to return my money and have physically not acted on it. A defence can be made that they have a lot of issues to sort through sure but 1. They have already achnowledged my problem and not acted and 2.This is not a tech support issue like the multitude of other problems it’s a billing issue. So because of them there is money I could really use right now not where it is meant to be. In my bank account!
Charged for 2 games only wanted 1. Almost 2 weeks later still no resolve.
in Account & Technical Support
Posted by: Goos.9805
I tried twice to purchase this game online from this site and both times was told “service unavailable” just so happened to look at my mail at that point and lo and behond 2 mails had appeared with 2 game codes…
This site LIED to me telling me I couldn’t purchase and had in fact charged me on both attempts! I’ve dropped a ticket about this almost 2 weeks ago got a reply sure all it did was ask for more details which I GAVE and STILL I have not had my money returned and to be blunt my patience has run out because as it stands I have paid double the price to play this game and my patience has run out! So before I contemplate having this company charged with theft it would be nice if someone could pull the finger out and return my money. Ref number 120825-012178