Showing Posts For Graven.9462:
FINALLY got to purchase Gems yesterday, I ended up having to use a $50 Pre-paid MasterCard because my own card had been used on too many NC Soft Accounts and I had to get a 48 hour reprieve of my supposed “High Risk Status”.
I got three character slots and a bank expansion. Needless to say that’s the last bit of money NC Soft will see from me until they fix this atrocious system.
All the racial Elite Skills are intentionally weaker than the Class based Elites, the devs have said this before. They did this to provide less incentive for people to pick a race based solely on overly powerful racial abilities. They are fun skills but not game changers.
Yeah I only plan on using one, and just loading up on character slots. Then they can go pound sand with their asinine billing system.
So I decided to pick up a $50 pre-paid MasterCard, since they said that my issue was that I needed to get a new Credit Card, because the card I have is linked to too many Master Accounts.
No dice, thanks for nothing NC Soft.
Hey everyone, I was able to purchase gems today. I never received a response to my support tickets but I was just able to purchase gems. I’d go in and see if you can also. Maybe they fixed the problem. Good luck!
Hopes = dashed
I tried again today, since I though you had the “NC Soft Account limit” issue as well. I put the transaction through and it hung there for a bit like it was actually working instead of immediately shooting me down like it always does. But alas “Card Approval Failed”
@Lady.Lozza
I understand what you mean, however the account that has the CoH trial on it and nothing else, never had any CC details entered whatsoever as the trial was free and didn’t require a CC input ahead of time. I did not however know that purchases not tied to an Master Account, such as from the NC store counted and my wife may have purchased a pet in Aion or something. Hard to remember at this point.
Le sigh.
Same exact issue here, after weeks of back and forth I get told that between my wife and myself we have hit the 5 NC Soft Master account limit for our credit card. This wouldn’t happen if Guild Wars 2 could be added to an existing master account instead of creating it’s own dummy account. The math still doesn’t make sense though, I had one master account and my wife has one we are sure of and another she may have had but doesn’t remember the credentials for, however we have only used the CC on two accounts max. Adding GW2 dummy master accounts it only makes 4. I asked them to give me a listing of accounts using this CC and they forwarded me to a senior rep, but I have a feeling that will probably be a fruitless request.
I was also told that this CC would not work on their systems anymore, but she can still use it just fine, while I cannot. It’s getting hard to breath with all the BS piling up in here.
Not happy.
Actually according to what Support told me your card should work just fine on accounts to which it is already assigned. You also need to take into consideration purchases in the merchandise store as they count against the limit, and games bought but where the sub has been cancelled within a month because even though you do not pay via card for it – the card had to go into the system to register the game in the first place.
So you have one old account, your wife has two old accounts, your wife’s dummy GW2 account makes number 4 so she is allowed to use the card. You are five so you cannot. When they say the limit is 5 it means account number 5 puts you over – 4 works 5 doesn’t.
You are lucky it still works on your wife’s account. I can no longer buy anything in Aion, GW, or L2.
EDIT: Is it really too much to ask to get an update on this. This has been a known issue since well before launch. 120809-002854 <— August 9 ticket, and yet apparently you are busy fixing everything but this.
This would be true if my wife’s other account ever used that CC but it was for a CoH trial account that never had a sub paid, but it was so long ago that we don’t even remember the credentials for it anymore. It would be great if we could get clarification on which accounts had a CC associated to them or not. I’m hoping the senior account rep can help, but I’m not going to hold my breath.
As it stands now I’ll probably have to wait until they release Gem Cards in stores.
Hi *,
Your ticket has been escalated to me as a supervisor for NCsoft Account Support. I know this must be a frustrating issue.
As mentioned, there is a system-wide limit on the number of accounts you can have associated with a credit card. The error message you are receiving indicates that you have reached this limit so you will be unable to use your credit card on a fifth account. We do not have the ability to delete your other accounts or remove the previous billing information. This is not something we can override. If you wish to purchase Gems with that card you will need to either use a different credit card or use PayPal® which will allow you to use that same card to purchase Gems.
Most prepaid prepaid/gift cards can be used for purchasing gems as long as it has a Visa® or MasterCard™ logo
I should add that in the future we also hope to also have game cards available through most major retailers which will allow for another alternate form of payment for you.
We regret we are unable to assist you in the manner that you had hoped but please let me know if you have any other questions.
Thank you,
Tim
NCsoft Account Support Supervisor
__________________________________________________________________So thats what they reply after 2 weeks,now i dont care i managed to get my gems somehow but this is unbelivable…Its like spitting in the face of your fan that bought ur previous game.I played aion 2 year and never had to contact support but now i realise how terrible NCsoft is and by terrible i mean,fire the entire kitten staff.
Its disapointing realy to finaly look at a game and think its biggest flaw is being under nc soft incompetance support system and fail security.
This explanation is wrong. Honesty, I think NCSoft is just making up stuff. I don’t have five accounts with NCSoft. Also, I used a brand new credit card and it was still refused.
My next step is to consult legal counsel because a business cannot arbitrarily deny services to a person. With as many people as we have with this issue we could probably achieve class action status. Since we are getting no solutions from NCSoft or ArenaNet despite repeated communications this seems to be the only avenue left.
Same exact issue here, after weeks of back and forth I get told that between my wife and myself we have hit the 5 NC Soft Master account limit for our credit card. This wouldn’t happen if Guild Wars 2 could be added to an existing master account instead of creating it’s own dummy account. The math still doesn’t make sense though, I had one master account and my wife has one we are sure of and another she may have had but doesn’t remember the credentials for, however we have only used the CC on two accounts max. Adding GW2 dummy master accounts it only makes 4. I asked them to give me a listing of accounts using this CC and they forwarded me to a senior rep, but I have a feeling that will probably be a fruitless request.
I was also told that this CC would not work on their systems anymore, but she can still use it just fine, while I cannot. It’s getting hard to breath with all the BS piling up in here.
Not happy.
(edited by Graven.9462)
I received this little gem from support today after over a week of back and forth. For reference my wife and I use the same credit card on both our accounts, hers works, mine does not.
“Response Allen via Email 09/12/2012 04:26 PM
Hello Nikolas,
The reason your card ending in BLANK is not being accepted is because it has been used on too many accounts. This is an innate feature of our system designed to deter fraudulent activity.
Your account is fine, it’s just that card cannot be used any further for future purchases. Currently, we have a limit of five NCsoft master accounts per credit card usage. However, you should still be able to have as many game accounts as you wish per NCsoft master account. If you require more than five NCsoft master accounts, you will need to use an alternate credit card or use a game time card.
If you have any further questions or concerns, please let us know.
Regards,
Allen
NCsoft Billing Team"
My response below:
“Customer Nikolas BLANK via CSS Web 09/12/2012 04:45 PM
To my knowledge I have a single NCSoft Master account, I believe my wife has two NCSoft Master accounts, that only makes three. Does Guild Wars 2 create new master accounts without our consent? This information should be posted somewhere very visible since it seems that MANY users are running into this same issue.
I cannot access a NC Soft Master Account using my Guild Wars 2 login info from https://login.ncsoft.com/login/loginform so there is no way for me to know that my wife and I are going over our 5 account limit.
Secondly, by your wording you are saying that this credit card is now banned from ALL future purchases from NC Soft. However my wife is still able to make purchases with the card on her account.
Is there a way to get a listing of any and/or all NC Soft Master accounts that we have in order to have any accounts we are not using deleted so that it will be possible to use the card again?
If not is this limit something that NC Soft is working to resolve or modify in some way? Getting a new credit card is a ridiculous suggestion and game time cards are not available as of now for Guild Wars 2.
Thank you,
Nikolas"
Very frustrating!
Not to steal your thunder or anything, but this baffles me because here I am sitting on a week old support ticket because the game wont even let me buy gems because some magical “NCSoft Anti Fraud Protection” has deemed me “High Risk”, meanwhile the same fraud protection doesn’t catch a hacker form a Chinese IP from going rampant on your bank account.
GG Anet.
I hate to be one of “those” people, but…
If I get a response back and it says I am “High Risk” with no explanation and they tell me to get a new card or a new copy of the game I will quit right then and there. They may be B2P but their lifeblood will be the Gem Store and it is ridiculous to have no communication on this.
Ticket Number: 120905-002249
Submitted: 09/05/2012
Always get card approval failed, wife can use card with no issues.