Guild Wars 2

grandmaster.4586:

Avandis.6219. Thank you for your wonderful and quick reply of something I already did. I also wanted to post it here as well. So, I knew what I was doing and it was intended.

By including your NAME in your forum posts you’ve just made it easier for hackers to put your username and real name together! It’s never wise to include any personal info (name, email, etc) in a forum post, even more so when the forum is viewable without any sort of login!

GaileGray.9587:

Grizzly UK.1209:

GaileGray.9587:

Grizzly UK.1209:

GaileGray.9587:

Grizzly UK.1209:

Grizzly UK.1209:

Grizzly UK.1209:

Ticket submitted 25th August, still awaiting solution: 120825-035702

Received 2 responses from the Support Team, first on 25/08/2012 04:19 PM and the second on 29/08/2012 03:13 AM . Total silence since then, ticket was auto-closed on 10th Sept., followed by an email asking me to confirm if I still needed help. I clicked the link in the email and did indeed confirm I still needed help.

Still being deafened by the silence from the Guild Wars Support Team. After 21 days I’ve pretty much run out of patience!

I posted the above on the 15th Sept., now it’s the 17th Sept and still zero response! Without a doubt this is the worst customer service I’ve ever experienced!

Third time posting in this thread! I get a very strong feeling that I’m just being ignored! It’s now 24 days since I submitted my ticket and 20 days since my ticket received a response from anyone at ArenaNet!

I did receive the following reply from GaileGray 8 days ago in another thread (https://forum-en.gw2archive.eu/forum/support/account/11-Day-Ticket-Closed-No-response-Reason/first#post98893):

Grizzly UK.1209:

Grizzly UK.1209:

I’ve had my email client open since I read your post in another thread about the email being sent out and it actually arrived about 5 minutes ago in my Inbox! I’ve clicked the link and clicked on the “Yes I still need help” button. Ticket number is 120825-035702.

Great — we’ll get to that asap.

That was because my ticket was auto-closed and I subsequently received an email asking if I still needed help with my issue! Despite clicking the link in the email and confirming that I still need help, my ticket hasn’t received any further response from the Support Team!

Grizzly, I totally understand your frustration, and again, I apologize. I added this to my review list on Sunday, and I believe that two or three agents are helping me with that list today, so I do expect to hear tonight (or tomorrow at the latest). Very sorry for the delay in answering this and a few others extremely old tickets I see in the recent posts from players who have been extremely patient (for which we are extremely grateful!)

Anyway, that is why we have this thread, so please bear with us. (Get it, a little joke, with Grizzly and… ok, I’m outta here for now. runs)

Well it’s nice to see someone finally take notice! If I’d known that my ticket had been added to your review list on Sunday then maybe I wouldn’t be quite so annoyed and frustrated! Ah well, I guess any progress is a good thing!

Update — Tuesday, 18 September: Part 1
120825-035702 In queue, awaiting distribution

Great, that’s my ticket, so the next question is, obviously, when will that distribution take place? This week, next week, next month? Please don’t give another “asap” reply either, at least give us somehing that narrows it down more than that!

Honestly? We’re still trying to figure that out. There are changes that may be made so that this doesn’t happen to people in the future. I believe there will be one distribution, but the question is whether to roll that out before the design change is in place, or wait and do the final distribution after the situation is fully resolved. I’m sorry I don’t know more, but it’s actively under discussion!

I’ve just found out that another batch of CE/DDE Item distributions took place on Friday 21st, yet I wasn’t included despite your post from last Tuesday (7 days ago) telling me that my ticket was “In queue, awaiting distribution”! Care to explain just what is going on here?

Ticket Number: 120825-035702 STILL AWAITING RESOLUTION

Dear heavens, I’m so sorry! I just sent an email and I believe this will be addressed today. Again, apologies for the delay!

Thank you! I finally received an email to notify me that the items were being re-distributed to my account! Logged in and found the in-game mail with the 3 items waiting for me. Collected the items and immediately placed all 3 items in my bank for safe keeping!

A tiny bit of faith in ArenaNet has been restored!

Check these sticky threads at the top of the forums:
Collector’s Ed/DDE Item Questions [merged]
Tickets for Review (5 days and older) [merged]

They will replace CE/DDE in-game items such as the Mini Rytlock but you need to submit a support ticket. You’ll probably have to wait a few weeks before getting the items replaced though!

lowkenshin.9518:

Hi Gaile,

Hope all has been well.
I wanted to follow up regarding not yet receiving an in game email containing my purchased deleted CE items.
I was informed three weeks ago in an email by (Bridgette @ 09/06/2012 10:36 PM) that I should be expecting an in game email containing my deleted purchased CE items. I’m also concerned that if you did resolve this issue your team may have sent the in game items to my old account which is INACTIVE Account: lowkenshin.5107. It still used the same email address but the 4 digit number changed when I linked my Guild Wars 1 account to to my Guild Wars 2 account. This four digit number change happened after I had sent this incident report.

This is my main account which the ingame items should be mailed to.

Incident Report: 120828-004070
ACTIVE Account: lowkenshin.9518
Email Address: <snip>
Character Name: Kahlan Of Aydendril

I’m a little concerned it’s been resolved or forgotten. If your team could please respond back just to let me know that you’ve received my past emails I’d greatly appreciate it. I Love the game, keep up the great work!

Thanks for the help,

<snip>

FYI, it’s never a good thing to include ANY personal info (name, email, etc) in a forum post, so you may want to edit your post to remove such info!

Kreist.5643:

Hi, I am posting this for one of my good friends.

The reason I am posting instead of him, is that he got his account stolen. This means he can’t access it for the time being and therefore he aren’t able to make a post by himself.

He hasen’t been able to log on for over 7 days by now, his character is online because someone is using it for farming. This I know because I found his character in a zone roaming around killing mobs, I watched him for about 30 min.

The only thing he has gotten helpwise is a mail containing information about how to protect ones account and an email stating that the issue has been resolved because you have been able to see that the account has been accessed on the 24th of september. This is of cause the “hacker” who has been online and not my friend. Please just reset his password or something, so he has a chance to get online. And don’t make him wait to long.

By now he hasen’t been able to play for 7 days. Wich i personally think isen’t help enough. You have to get his account back from whoever stole it, so we can enjoy this great game together again.

He has made a ticket himself, but the problem have yet to be resolved.

His ticket number is: 120918-004454

Best Regards
<snip>

FYI, it’s never a good thing to include ANY personal info (name, email, etc) in a forum post, so you may want to edit your post to remove such info!

GaileGray.9587:

Grizzly UK.1209:

GaileGray.9587:

Grizzly UK.1209:

Grizzly UK.1209:

Grizzly UK.1209:

Ticket submitted 25th August, still awaiting solution: 120825-035702

Received 2 responses from the Support Team, first on 25/08/2012 04:19 PM and the second on 29/08/2012 03:13 AM . Total silence since then, ticket was auto-closed on 10th Sept., followed by an email asking me to confirm if I still needed help. I clicked the link in the email and did indeed confirm I still needed help.

Still being deafened by the silence from the Guild Wars Support Team. After 21 days I’ve pretty much run out of patience!

I posted the above on the 15th Sept., now it’s the 17th Sept and still zero response! Without a doubt this is the worst customer service I’ve ever experienced!

Third time posting in this thread! I get a very strong feeling that I’m just being ignored! It’s now 24 days since I submitted my ticket and 20 days since my ticket received a response from anyone at ArenaNet!

I did receive the following reply from GaileGray 8 days ago in another thread (https://forum-en.gw2archive.eu/forum/support/account/11-Day-Ticket-Closed-No-response-Reason/first#post98893):

Grizzly UK.1209:

Grizzly UK.1209:

I’ve had my email client open since I read your post in another thread about the email being sent out and it actually arrived about 5 minutes ago in my Inbox! I’ve clicked the link and clicked on the “Yes I still need help” button. Ticket number is 120825-035702.

Great — we’ll get to that asap.

That was because my ticket was auto-closed and I subsequently received an email asking if I still needed help with my issue! Despite clicking the link in the email and confirming that I still need help, my ticket hasn’t received any further response from the Support Team!

Grizzly, I totally understand your frustration, and again, I apologize. I added this to my review list on Sunday, and I believe that two or three agents are helping me with that list today, so I do expect to hear tonight (or tomorrow at the latest). Very sorry for the delay in answering this and a few others extremely old tickets I see in the recent posts from players who have been extremely patient (for which we are extremely grateful!)

Anyway, that is why we have this thread, so please bear with us. (Get it, a little joke, with Grizzly and… ok, I’m outta here for now. runs)

Well it’s nice to see someone finally take notice! If I’d known that my ticket had been added to your review list on Sunday then maybe I wouldn’t be quite so annoyed and frustrated! Ah well, I guess any progress is a good thing!

Update — Tuesday, 18 September: Part 1
120825-035702 In queue, awaiting distribution

Great, that’s my ticket, so the next question is, obviously, when will that distribution take place? This week, next week, next month? Please don’t give another “asap” reply either, at least give us somehing that narrows it down more than that!

Honestly? We’re still trying to figure that out. There are changes that may be made so that this doesn’t happen to people in the future. I believe there will be one distribution, but the question is whether to roll that out before the design change is in place, or wait and do the final distribution after the situation is fully resolved. I’m sorry I don’t know more, but it’s actively under discussion!

I’ve just found out that another batch of CE/DDE Item distributions took place on Friday 21st, yet I wasn’t included despite your post from last Tuesday (7 days ago) telling me that my ticket was “In queue, awaiting distribution”! Care to explain just what is going on here?

Ticket Number: 120825-035702 STILL AWAITING RESOLUTION

GaileGray.9587:

As many of you probably discovered, we did another batch of CE/DDE Item distributions on Friday. From this point on, any remaining issues will be handled individually.

If you deleted your CE or DDE items, please check your account/mail/characters to see if you received the items in one of the large-scale distributions. Replacements are one-per-customer, so we cannot re-replace items. Also note that if you used a one-time-use item, a new distribution will not give you a second use.

If you did not receive replacement items as of Sunday, September 24, please note your ticket number below and the Support Team will look into the matter.

According to you:

Update — Tuesday, 18 September: Part 1
120825-035702 In queue, awaiting distribution

So 3 days later there was an item distribution run and I wasn’t included! I’ve about had enough of all this, my ticket was submitted on 25th August, 31 days later and I’m STILL waiting! Was I really “In queue, awaiting distribution” as you claim? If so, why have I not received any in-game mail containing the replacement items?

Ticket Number: 120825-035702 STILL AWAITING RESOLUTION

GaileGray.9587:

For those of you awaiting a replacement of Collector’s Edition or Digital Deluxe Edition items, I can tell you that a distribution will be made in what I think is the near future. I do not know a date; I do not know that a date is set. So those marked in a form like “In queue, awaiting resolution” are known to use and we will make sure you get your items when that distribution is made.

The dev team is working on some game changes that will make future distributions unnecessary, so they are holding off on the distribution for a bit.

Thank you for your patience.

Sorry but my patience is at an end! It’s now 27 days since I submitted my ticket and, quite frankly, these “delays” are simply due to your so-called “Support Team” ignoring tickets which has forced players to come onto these forums in an attempt to get some sort of resolution! My support ticket hasn’t received a response since 29th August when I got the following:

The items should appear in your mail (besides the Mistfire Wolf skill, that shows up in your slot skills tab) when you register the collector’s edition. If they have not, please let us know so we can try to solve this issue for you.

So I registered my CE but the items still didn’t get re-issued so I replied stating that I didn’t receive the items after registering my CE but have been ignored by the Support Team ever since!

I guess some-one at NCsoft/ArenaNet decided that if players have already waited weeks for a resolution to their issue(s) then it’s OK to make them wait a few more weeks? When are you going to realise that there’s an ever-growing number of players who are getting very annoyed, frustrated, angry and fed-up with NCsoft/ArenaNet over all these issues that are taking weeks to resolve?

As I’ve said before, this has become the worst customer service experience I’ve ever had! Just to give you an understanding of the scope of that statement, I’ve been playing video games since the late 1980’s and I’ve dealt with a lot of customer service departments over the years, including BioWare, Blizzard, SOE, Trion, EA, FunCom, Turbine along with many others as well as previous support tickets with NCSoft/ArenaNet!

As far as I’m concerned NCSoft/ArenaNet have now got a very long way to go to convince me that they’re a company I can trust again!

Submit a ticket, post in the sticky for CE/DDE items and then be prepared for a lengthy wait!

GaileGray.9587:

Grizzly UK.1209:

Grizzly UK.1209:

Grizzly UK.1209:

Ticket submitted 25th August, still awaiting solution: 120825-035702

Received 2 responses from the Support Team, first on 25/08/2012 04:19 PM and the second on 29/08/2012 03:13 AM . Total silence since then, ticket was auto-closed on 10th Sept., followed by an email asking me to confirm if I still needed help. I clicked the link in the email and did indeed confirm I still needed help.

Still being deafened by the silence from the Guild Wars Support Team. After 21 days I’ve pretty much run out of patience!

I posted the above on the 15th Sept., now it’s the 17th Sept and still zero response! Without a doubt this is the worst customer service I’ve ever experienced!

Third time posting in this thread! I get a very strong feeling that I’m just being ignored! It’s now 24 days since I submitted my ticket and 20 days since my ticket received a response from anyone at ArenaNet!

I did receive the following reply from GaileGray 8 days ago in another thread (https://forum-en.gw2archive.eu/forum/support/account/11-Day-Ticket-Closed-No-response-Reason/first#post98893):

Grizzly UK.1209:

Grizzly UK.1209:

I’ve had my email client open since I read your post in another thread about the email being sent out and it actually arrived about 5 minutes ago in my Inbox! I’ve clicked the link and clicked on the “Yes I still need help” button. Ticket number is 120825-035702.

Great — we’ll get to that asap.

That was because my ticket was auto-closed and I subsequently received an email asking if I still needed help with my issue! Despite clicking the link in the email and confirming that I still need help, my ticket hasn’t received any further response from the Support Team!

Grizzly, I totally understand your frustration, and again, I apologize. I added this to my review list on Sunday, and I believe that two or three agents are helping me with that list today, so I do expect to hear tonight (or tomorrow at the latest). Very sorry for the delay in answering this and a few others extremely old tickets I see in the recent posts from players who have been extremely patient (for which we are extremely grateful!)

Anyway, that is why we have this thread, so please bear with us. (Get it, a little joke, with Grizzly and… ok, I’m outta here for now. runs)

Well it’s nice to see someone finally take notice! If I’d known that my ticket had been added to your review list on Sunday then maybe I wouldn’t be quite so annoyed and frustrated! Ah well, I guess any progress is a good thing!

Update — Tuesday, 18 September: Part 1
120825-035702 In queue, awaiting distribution

Great, that’s my ticket, so the next question is, obviously, when will that distribution take place? This week, next week, next month? Please don’t give another “asap” reply either, at least give us somehing that narrows it down more than that!

There’s another thread about the missing icons: https://forum-en.gw2archive.eu/forum/support/forum/Some-threads-have-no-edit-quote-report-options/first#post151480

As for the post/edit box, most of the time there’s a small grey icon in the bottom right corner that you can click on to drag and re-size the box. But sometimes it’s not there, possibly related to the missing edit, quote and report icons?

Sounds as if your account may have been hacked, which means you need to contact support directly instead of using the forums!

Just because you don’t consider a word offensive doesn’t mean that others won’t be offended when you use that word, especially in public chat in an MMO! Sometimes it’s easy to forget that you’re playing a game alongside hundreds of strangers, but that just means there’s potentially hundreds of people that could be offended.

Learn from your mistake and move on, coming into the forums to complain about it will not end well.

I’m getting the same problem, the edit, quote and report icons fail to show in some threads. It seems to be totally random and not permanent, by that I mean I can open a thread and notice that the edit, quote and report icons are missing, leave the thread and come back to it after a few minutes and the icons appear!

In case it might help, I’m using FireFox 15.0.1.

Grizzly UK.1209:

Grizzly UK.1209:

Ticket submitted 25th August, still awaiting solution: 120825-035702

Received 2 responses from the Support Team, first on 25/08/2012 04:19 PM and the second on 29/08/2012 03:13 AM . Total silence since then, ticket was auto-closed on 10th Sept., followed by an email asking me to confirm if I still needed help. I clicked the link in the email and did indeed confirm I still needed help.

Still being deafened by the silence from the Guild Wars Support Team. After 21 days I’ve pretty much run out of patience!

I posted the above on the 15th Sept., now it’s the 17th Sept and still zero response! Without a doubt this is the worst customer service I’ve ever experienced!

Third time posting in this thread! I get a very strong feeling that I’m just being ignored! It’s now 24 days since I submitted my ticket and 20 days since my ticket received a response from anyone at ArenaNet!

I did receive the following reply from GaileGray 8 days ago in another thread (https://forum-en.gw2archive.eu/forum/support/account/11-Day-Ticket-Closed-No-response-Reason/first#post98893):

Grizzly UK.1209:

Grizzly UK.1209:

I’ve had my email client open since I read your post in another thread about the email being sent out and it actually arrived about 5 minutes ago in my Inbox! I’ve clicked the link and clicked on the “Yes I still need help” button. Ticket number is 120825-035702.

Great — we’ll get to that asap.

That was because my ticket was auto-closed and I subsequently received an email asking if I still needed help with my issue! Despite clicking the link in the email and confirming that I still need help, my ticket hasn’t received any further response from the Support Team!

Grizlok.8362:

Hi, I deleted my first toon a few weeks ago. I noticed that it said the items would be deleted, but it didn’t say my CE was for one toon only. Do I need a new ticket to get this fixed?

Yes, and be prepared to wait at least 3+ weeks!

Grizzly UK.1209:

Ticket submitted 25th August, still awaiting solution: 120825-035702

Received 2 responses from the Support Team, first on 25/08/2012 04:19 PM and the second on 29/08/2012 03:13 AM . Total silence since then, ticket was auto-closed on 10th Sept., followed by an email asking me to confirm if I still needed help. I clicked the link in the email and did indeed confirm I still needed help.

Still being deafened by the silence from the Guild Wars Support Team. After 21 days I’ve pretty much run out of patience!

I posted the above on the 15th Sept., now it’s the 17th Sept and still zero response! Without a doubt this is the worst customer service I’ve ever experienced!

GaileGray.9587:

This issue is very much on our radar. We’re going to be able to make sure that everyone is taken care of, but ask for your patience with this as we work out a few issues. There are sort of a lot of “working parts” on this one, but we will take care of you as soon as we can.

Really? What about your reply in https://forum-en.gw2archive.eu/forum/support/account/Need-my-DDE-items-back/first#post111036 where you say “The distributions are made periodically”? I’m not going to try and guess at what’s actually happening, but your two comments appear to be somewhat conflicting.

Just how much patience are we supposed to have? My ticket is now 3 weeks old and, apparently, there’s no indication as to when my ticket will be resolved! This has, without a doubt, turned into the worst customer service experience I’ve ever had.

Ticket submitted 25th August, still awaiting solution: 120825-035702

Received 2 responses from the Support Team, first on 25/08/2012 04:19 PM and the second on 29/08/2012 03:13 AM . Total silence since then, ticket was auto-closed on 10th Sept., followed by an email asking me to confirm if I still needed help. I clicked the link in the email and did indeed confirm I still needed help.

Still being deafened by the silence from the Guild Wars Support Team. After 21 days I’ve pretty much run out of patience!

Shaileya.7063:

Making repeated tickets on the same problem actually puts you at the back of the list, Zora. You put yourself further back everytime you spam the ticket system with the same problem.

Sorry you lost your items. I would like to point out if you read the DDE mail, it does say it’s a unique mail, please take these items, don’t delete this you won’t get another! and such. I read mine. Sorry you didn’t read yours.

I’d like to point out that the warning in the in-game mail has only been added recently, so for many of us there was no warning about the 3 CE/DDE digital items only being issued once per account!

Grizzly UK.1209:

GaileGray.9587:

Grizzly UK.1209:

I’ve had my email client open since I read your post in another thread about the email being sent out and it actually arrived about 5 minutes ago in my Inbox! I’ve clicked the link and clicked on the “Yes I still need help” button. Ticket number is 120825-035702.

Great — we’ll get to that asap.

Sometime this week maybe? Now on day 18 since I submitted the ticket and, quite frankly, I’m almost out of patience! I understand and accept that there’s been other, more important, issues to be dealt with, but 18 days and counting is a little excessive.

Well, obviously not this week then! No update on what’s happening, 21 days now since I submitted my ticket and the silence from ArenaNet is deafening!

Another day dawns and still nothing from ArenaNet as to what’s happening with these issues! How much longer are we supposed to wait? Is it really so difficult to provide some actual feedback?

When I registered my CE pre-purchase my user ID was Grizzly UK.3271 but when I registered my CE serial code my user ID changed to Grizzly UK.1209. No idea why the numbers changed but I know I have a CE account because the first character I created received the in-game items.

Unfortunately I deleted that first character before I knew that the 3 in-game items were only issued once per account so I submitted a ticket about it back on 25th August. Now, 21 days later, I’m still waiting on a solution!

All you can do is keep your ticket open until they finally fix the problem you have.

The Summon Mistfire Wolf Elite Skill is automatically unlocked on every character you create. The Golem Banker is delivered via in-game mail to each character you create. The Miniature Rytlock, Chalice of Glory and Tome of Influence are issued once per account and delivered via in-game mail to the first character you create.

Would be nice if someone from ArenaNet would simply provide an update on what’s happening regarding the CE/DDE digital items! Even a basic “We haven’t forgotten and are still working on a solution” would be better than silence! My ticket from the 25th August is still open, last response from the GW2 Support was on 29th August, that’s over 2 weeks of silence and almost 3 weeks since I opened the ticket!

GaileGray.9587:

Grizzly UK.1209:

I’ve had my email client open since I read your post in another thread about the email being sent out and it actually arrived about 5 minutes ago in my Inbox! I’ve clicked the link and clicked on the “Yes I still need help” button. Ticket number is 120825-035702.

Great — we’ll get to that asap.

Sometime this week maybe? Now on day 18 since I submitted the ticket and, quite frankly, I’m almost out of patience! I understand and accept that there’s been other, more important, issues to be dealt with, but 18 days and counting is a little excessive.

GaileGray.9587:

Grizzly UK.1209:

Same thing happened to my ticket from 25th August, checked it about 4 hours ago and it was still showing as “Updated”, checked it again about 30 minutes ago and it was showing as “Closed”! No response, no reason, no nothing! So I updated it asking why it had been closed, it’s now back to showing as “Updated”.

Please see above, and please check every mail box, including “spam” and “junk.” You can help me help others if you let me know that you did receive the mail and where it ended up. Thanks for the help!

I’ve had my email client open since I read your post in another thread about the email being sent out and it actually arrived about 5 minutes ago in my Inbox! I’ve clicked the link and clicked on the “Yes I still need help” button. Ticket number is 120825-035702.

GaileGray.9587:

Grizzly UK.1209:

No such email received, ticket submitted on 08/25/2012 03:45 PM, response received on 08/25/2012 04:19 PM, I updated with further info/questions on 08/25/2012 06:57 PM, second response received on 08/29/2012 03:13 AM, I updated again with more info on 08/29/2012 04:52 PM, I updated again on 08/30/2012 08:52 PM, then again on 09/08/2012 08:48 PM and yet again on 09/10/2012 04:37 PM! That last update was simply because the ticket’s Status had changed to “Close” but no response from GW2 Support as to why it had been closed!

I have not received an email asking if I still need help, the last email I received from GW2 Support was the response from 08/29/2012 03:13 AM. Seems to me something may not be working correctly.

I am puzzled. May I have your ticket number?

I’ve had my email client open since I read your post about the email being sent out and it actually arrived about 5 minutes ago in my Inbox! I’ve clicked the link and clicked on the “Yes I still need help” button. Ticket number is 120825-035702.

Same thing happened to my ticket from 25th August, checked it about 4 hours ago and it was still showing as “Updated”, checked it again about 30 minutes ago and it was showing as “Closed”! No response, no reason, no nothing! So I updated it asking why it had been closed, it’s now back to showing as “Updated”.

No such email received, ticket submitted on 08/25/2012 03:45 PM, response received on 08/25/2012 04:19 PM, I updated with further info/questions on 08/25/2012 06:57 PM, second response received on 08/29/2012 03:13 AM, I updated again with more info on 08/29/2012 04:52 PM, I updated again on 08/30/2012 08:52 PM, then again on 09/08/2012 08:48 PM and yet again on 09/10/2012 04:37 PM! That last update was simply because the ticket’s Status had changed to “Close” but no response from GW2 Support as to why it had been closed!

I have not received an email asking if I still need help, the last email I received from GW2 Support was the response from 08/29/2012 03:13 AM. Seems to me something may not be working correctly.

Cute But Psychotic.3106:

Grizzly UK you might want to update your ticket, even if it shows closed. I got a response that they are referring mine to another dept I think it was. So I’m crossing my fingers.

Thanks, my ticket is still open with a Status of “Updated”. I’ve actually updated it 3 times since the last GW2 Support Team response on 29th August, most recently just 2 days ago.

EDIT: I just checked my ticket (about 3 hours since I made the comment above) and it’s Status had changed to “Closed”, but there was no response from the GW2 Support Team nor any indication as to why the ticket had been closed. Is there a time limit on how long a ticket can be left open?

I previously posted in this thread about 4 days ago and my ticket from 25th August is still open, with the last response from CS on 29th August! That’s 17 days since I created the ticket and 12 days since I last received a response. Any sort of update would be nice, at least then I, and others, would have some idea as to what’s happening!

Same problem as many others are reporting, deleted my first character who had the Miniature Rytlock, Tome of Influence and Chalice of Glory. Created a new character and didn’t receive those 3 items again. I had to go searching the internet to try and find out what might have gone wrong. Sadly I found out that those 3 items are only issued once per account! While I was asked to confirm character deletion there was no warning about the Miniature Rytlock, Tome of Influence and Chalice of Glory only being issued once per account! I haven’t found any such warning anywhere in my Collecter’s Edition either!

I therefore created a ticket on 08/25/2012 03:45 PM providing as much information as I thought would be required. On 08/25/2012 04:19 PM I received the same reply as others have already quoted:

The Hero’s Band and 3-day head start are bonuses for pre-purchasing the game, whether you pre-purchased the Standard Edition, Digital Deluxe Edition or Collector’s Edition. If you have a Collector’s Edition and did not receive the Summon Mistfire Elite Wolf Skill, Miniature Rytlock pet, Golem Banker, Chalice of Glory or Tome of Influence, you will receive those items when you apply the serial code contained inside your physical copy of the game, which will be available on launch day, August 28.

We are aware of the issue with Collector’s Edition/Digital Deluxe Edition items going missing after deleting a character that had them. It has happened to many of us, too. -_- A fix is coming as soon as possible, so please stay tuned to the Guild Wars 2 forums () once the forums re-open for updates!

I then replied, providing some extra info and clarification on 08/25/2012 06:57 PM and received the following reply on 08/29/2012 03:13 AM:

The items should appear in your mail (besides the Mistfire Wolf skill, that shows up in your slot skills tab) when you register the collector’s edition. If they have not, please let us know so we can try to solve this issue for you.

I replied on 08/29/2012 04:52 PM to ask for verification that upon registering my CE serial code the items would be re-issued.

On 08/30/2012 08:52 PM I updated my ticket to confirm that I had registered my CE serial code but had NOT been re-issued the Miniature Rytlock, Tome of Influence and Chalice of Glory! So far I’ve received no further reply from CS, it’s now 6th September so I’ve now been waiting for over a week for a reply to my last update!

It now seems that ArenaNet/NCsoft are taking the approach that it’s the player’s fault for not taking notice of some sort of warnings, but I don’t recall any warnings about the Miniature Rytlock, Tome of Influence and Chalice of Glory only being issued once per account! I only found that piece of information by searching the Support site’s FAQ! I fell that ArenaNet/NCsoft failed to ensure that information was properly promoted! I didn’t even know anything about adding items to a collection or anything like that until a few days ago because ArenaNet/NCsoft decided not to include any sort of printed game manual that would have provided such information to the player!

While I do understand that ArenaNet/NCsoft are currently having to deal with a huge number of issues I fail to see how they think that blaming players for not reading warnings is, in any possible way, of any help to anyone! I just get the impression that this particular issue will simply continue to be relegated as other, more important, issues arise.