Showing Posts For Haka.7503:
Personally Id love to see the ability to sell karma items back within say 1 hour of buying them or something like that.
This would solve 100% of the problem. Need to deposit this one into their suggestion box.
I like your idea Lightvision! I have aslo been thinking that it is possible to reimburse items, but they just don’t want the hassle of dealing with it; Arena Net knows what items we have in our inventory, and knows if we destroy them/sell them and to who -I have read as much from the people who are trying to get their accounts unbanned from karma exploiting items early after release- so it should be possible for me to destroy the item, and then have them send me the 42,000 in the mail. It’s not a perfect solution, but because they do have issues with item images, item purchases, or whatever happened. . . It is possible to help out those people who come across this issue such as I have.
About a week ago someone linked a piece of gear in /map chat, and the icon clearly did not match the actual item. I think the icon was a pair of gloves, but the item description said it was pants, or something like that. So yes it is possible that Haka selected an item expecting to get shoulders but instead got pants, although the situations are different, assuming the linked item doesn’t always have to match the actual item (two different database values, for example). I did not preview the item that was linked in map chat.
That is a very interesting note, Anon, and that may shed some light on Haka’s issue. (Haka, I understand your points, thanks for sharing them!)
Unfortunately, the answer is the same — we cannot spawn items to replace the intended purchase, whether due to user error or due to a game bug. And I’m sorry about that! I will see if I can learn more about a potential bug because if there really is one, obviously we’d want to fix it.
From what I understand: although I worked really hard to get the item I wanted -once again 42,000 karma- you cannot help me, but if I could prove it was a bug, which I cannot, you would try and fix it. . . I now have a better understanding of Arena Net’s stance on issues like this. I would just like to say this: it is/was extremely hard and took a lot of time to earn all that karma, and for whatever reason I did not receive the item I purchased, yet I am out of luck. Please at least mark this down in your notes as a possible change for the future because it is really disappointing to work that hard and long, and not recieve the item you are 100% sure you thought you were buying.
GaileGray,
Thank you for responding, but I have a feeling you do not believe that what I say happened, happened. What I described happening, happened, and I wish I had some proof that I carefully clicked on the shoulders that I worked hard to earn -the 42,000 Karma- to purchase them, previewed them and saw how cool I would look, and then clicked on those very shoulders only to have a pair of pants appear. It is much easier to assume that I was too eager, rushing to purchase phat lootz, than the game had a bug/glitch/lag whatever and gave me the wrong item. Let us hope that Arena Net changes its mind about offering refunds on Karma items because accidents/mistakes happen, and so do bugs and glitches. I am disappointed in your response. Maybe I will get a respectfi; one from the support site.
Can you link where they said that?
bump That’s all I’m asking. We shall see. I’m refreshing my support ticket ever hour, and hoping for a good response.
E-mail from GW2 support: “Thanks for contacting Guild Wars 2 Support. Someone will be reviewing your ticket shortly. If you would like to add to or update your support ticket, please reply to this message or update your incident by clicking the link below. We appreciate your patience and will reply shortly.”
I hope this does not take a few weeks. . .
Why don’t they have in-game GM’s? Every other MMO I have played had them, and they were able to handle a lot of these kinds of issues.
I am working on submitting a ticket right now -I really hate their support system- Of the support tickets I have opened not one has been answered. I really like this game, but the support section is either so overwhelmed that they forget about people, or they just don’t pay that much attention.
After much hard work and effort I went to the Crusader Benson at the gates of Arah to buy my whispering shoulder pads. I clicked on them, previewed them, and then bought them. After going to my inventory to equip them I saw I had a pair of leggings in my bag…
Is there anyway to refund my Karma points and purchase the correct item? Will Anet save me from this error?