Guild Wars 2

I’ve been having this problem since I last tried to play months ago, and since I first started playing when the game was released. I’m not sure if it’s specific to my computer or if others have had this problem and I can’t find their solutions.

My computer shuts off (not restarts) without warning, nor does it produce any error messages on reboot, after maybe 5 to 20 minutes of gameplay. It resembles removing the power supply. It used to be 20m to an hour, but that was before I had my motherboard replaced. Twice. I don’t want to think that’s what’s causing it to get worse; I’m more inclined to believe that updates to the game since I last tried have just been more incompatible.

Hardware stuff -

Laptop model: Lenovo Y560
Processor: Intel Core i7 CPU, Q740 @ 1.73 GHz
RAM: 8.00 GB
OS: Win7 64-bit
Graphics card: AMD Radeon 6570M/5700 Series

I’ll admit I’m not too familiar with hardware specs, but as far as I know, it runs crossfire, which I’ve heard GW2 has a problem with. I’m not sure if I can turn it off or tamper with my graphics cards since they’re integrated with the laptop, and I’d like to believe the issue is software rather than hardware given the details.

So far I’ve tried to turn all the settings to their lowest, except Model textures (which I left on medium). Notably, character creation seems to shut down my computer much faster than playing the actual game, so I doubt it’s related to connectivity.

Any help would be appreciated. I already submitted a ticket to tech support, but if someone happens to have a fix for this already that would speed things up. Thanks in advance!

EDIT: I should mention I’ve all but ruled out overheating – since the problem was occurring in only 5 minutes on character creation, and my computer fan wasn’t running nearly as high as it has for other games, nor was my laptop as hot as it’s been playing those, it’s highly unlikely that’s the case. But I suppose it’s still possible, if somehow only the graphics card is heating up and it’s not radiating through the case at all…if that’s even remotely thermodynamically sound.