Guild Wars 2

Gaile Gray.6028:

Update: 21 January 2013

130118-000360 Resolved
130118-000215 Resolved
121109-000541 I followed up on this today
130105-002862  Under review; thank you for the detailed report
130106-002397 We have no control over this, as it was a charge-back. I’m sorry but we cannot release the account.
121222-000291 Final answer sent 1/20, and it was explained that we cannot release this account, since it was involved in a charge-back. You are welcome to start a new account, but this one is permanently terminated.

Hi Gaile, I told my friend that he would have to make a new account however when he attempted to use the second serial code he bought to register (which he paid for and the charge was not denied like how the account was terminated in the first place) And it gave him the error “Serial code already registered” when he entered it in. In your reply I was under the impression that the account is banned as the first serial code is no longer valid and he should make a new account and the second code would work. I’m not sure how your systems would say that two codes would be registered to the banned account. Can you see about releasing the second code that was purchased or refunding the money? The order number is 31099385 for you to look it up.

I wrote a fairly large post about a friend’s ticket that has been going on for about a month and my thread was closed and I was told to post here. The base of it is that my friend is not the most patient person and did not actually read what was replied to him and did not give them anything they needed to help him with his account. The base of it is that his account one day was disabled as the credit card owner (his father) denied the charge because he did not recognize NCsoft was the charge for Guild Wars 2. With the refunded money, he bought a new serial code and attempted to put it on his account and he still could not log in. In the ticket they asked for order #s and the first serial code he had on his account and he only replied with the second one several times as again he didn’t read through it and felt that the 2nd code was more useful than anything. He has now, after over a month given up trying to get back his account and shown me the message stream between him and Anet which prompted me to make such a thread here to see if I can get back his account for him. I have access to both the first and second serial codes, as well as purchase numbers and would be more than willing to provide them so the situation can be fixed in a non-public thread/PM.
The issue stream in question is:
Blocked/Suspended Account [Incident: 121222-000291]

Thanks in advance.

A friend of mine’s account one day was disabled as the credit card owner (his father) denied the charge because he did not recognize NCsoft was the charge for Guild Wars 2. With the refunded money, he bought a new serial code and attempted to put it on his account and he still could not log in. He submitted a ticket to get this resolved, but was not clear on the issue nor helpful in responding to Arenanet. In the ticket they asked for order #s and the first serial code he and on his account and he only replied with the second one. I know the first serial code, and the second along with order #s as he has forwarded the information to me in hopes I can resolve it for him and get him back in the game. As I cannot submit a ticket on his behalf I was hoping I could get some help on the forums here whether the thread is hidden from public sight or I am private messaged in some way. I understand it is unusual to have to do something like this but he has given up on trying to get his account back and I would really like him back in the game.

For reference the support ticket is:
Blocked/Suspended Account [Incident: 121222-000291]