Guild Wars 2

I wanted to give everyone an update. Support got with my son and he has access to his account. Thank you

Howard

I am worried about the security of your servers. A faster response to say you are working on would be much appreciated. He has received emails saying he has spent over $250. One of two things happened either my son has lost out on $250 or someone did credit card fraud on his account. He has not heard a single word from ArenaNet. My son has spent a lot of time and effort and he is being punished for others actions, right before the big Path of Fire Expansion and he is missing out chance to prepare new content

Sincerely

Howard

I contact you since my son has not gotten any response from Tech support. he reported his account to be hijacked on 9/2/2017. Ticket 6577319 and 6581001. He has changed his password but there is a block that has been placed on his account. He is unable to post here on the forums. He also worried about seeing emails about someone spending over $250 in Gems on his account. Please get in contact with him and responded to his ticket.
Howard

I contact you since my son has not gotten any response from Tech support. he reported his account to be hijacked on 9/2/2017. Ticket 6577319 and 6581001. He has changed his password but there is a block that has been placed on his account. He is unable to post here on the forums. He also worried about seeing emails about someone spending over $250 in Gems on his account. Please get in contact with him and responded to his ticket.

Howard